TIVVIYASHINE A/P PALANIANDI
ASSISTANT SUPERVISOR
Kuala Lumpur,14
Summary
Retail Assistant Supervisor experienced in enhancing customer experiences through compassionate service and effective complaint resolution. Achieved success in inventory management and POS operations, fostering a well-organized store environment while mentoring junior staff. Focused on boosting sales and customer loyalty through personalized service and proactive solutions.
Overview
3
3
Languages
1
1
year of professional experience
Work History
Retail Assistant Supervisor
KK SUPERMART& SUPERSTORE SDN.BHD.
01.2025 - Current
- Greeted customers, assisted in locating merchandise, and recommended suitable options to enhance shopping experience.
- Ensured organized and clean store environment, meeting cleanliness standards and improving customer satisfaction.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Updated product pricing and signage to accurately reflect current promotions, enhancing customer awareness and driving sales.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Education
SPM -
SEKOLAH MENENGAH TAMAN SERI RAMPAI
KUALA LUMPUR 04.2001 -
Skills
Service excellence
Customer service
Compassionate understanding
Inventory management
Customer assistance
POS system operation
Patience and empathy
Complaint handling
Cash handling accuracy
Order processing
Flexible schedule availability
Product knowledge expertise
POS systems
Timeline
Retail Assistant Supervisor
KK SUPERMART& SUPERSTORE SDN.BHD.
01.2025 - Current
SPM -
SEKOLAH MENENGAH TAMAN SERI RAMPAI
04.2001 -