TITA NORIYAH KURNIYAWATI BINTI SUHARTO
SALES REPRESENTATIVE
NO 7 TKT 11 BLOK 2 TINGKAT PAYA TERUBONG 3 AYER ITAM,PULAU PINANG
Summary
Knowledgeable sales representative with 4 years of experience in retail. Seeking to transition into the production team to leverage expertise in team building and client satisfaction. Adept at engaging customers and maintaining well-organized displays, contributing to smooth store operations. Demonstrated ability in inventory management and effective communication with team members.
Overview
2
2
Languages
Work History
RETAIL ASSOCIATE
MR DIY (H) SDN BHD
TERUBONG AVENUE
12.2024 - 03.2026
- Customer Service: Welcome customers, answer inquiries, and resolve complaints professionally.
- Sales & Transactions: Process cash and card payments, handle returns/exchanges, and upsell products.
- Operations & Inventory: Monitor stock levels, replenish displays, and perform inventory checks.
- Store Maintenance: Keep the sales floor, storage areas, and displays clean and organized.
- Policy Compliance: Adhere to safety, security, and loss prevention protocols.
STORE ASSOCIATE
7-ELEVEN
PAYA TERUBONG
07.2023 - 08.2023
- Customer Service: Greeting customers, answering questions, providing product recommendations, and handling complaints.
- Sales & POS: Processing cash and card transactions accurately using point-of-sale systems.
- Stock Management: Receiving deliveries, restocking shelves, conducting inventory counts, and ensuring product availability.
- Merchandising & Cleaning: Maintaining clean, tidy, and visually appealing aisles and displays.
- Security & Safety: Following safety procedures, preventing theft, and closing/opening the store.
Quality Assurance
Jabil Circuit Malaysia
BAYAN LEPAS
01.2022 - 04.2022
- Test Planning & Execution: Design, implement, and run manual or automated tests (e.g., unit tests, regression tests, user acceptance tests).
- Defect Tracking & Reporting: Document software bugs, product defects, or process bottlenecks and track them through resolution.
- Process Improvement: Review and improve existing manufacturing or development procedures to minimize defects and reduce waste.
- Compliance & Auditing: Ensure products meet internal company standards and external regulatory requirements (e.g., ISO, FDA).
- Collaboration: Coordinate with product developers, engineers, and product managers to improve product quality and functionality.
CUSTOMER SERVICE ASSISTANT
Sunshine Wholesale Mart Sdn Bhd
FARLIM
07.2019 - 12.2021
- Customer Interaction: Managing large volumes of incoming inquiries via phone, email, live chat, or social media.
- Problem Solving: Identifying and assessing customer needs to provide accurate solutions or alternatives for complaints and technical issues.
- Product Knowledge: Maintaining expert-level understanding of the company's offerings to answer questions about features, pricing, and policies.
- Order Management: Processing transactions, including orders, returns, exchanges, and payment modifications.
- Record Keeping: Documenting all customer interactions and transactions accurately within CRM software like Salesforce or Zendesk.
- Interdepartmental Coordination: Escalating complex issues to supervisors or relevant departments (e.g., tech support or finance) for further action.
PART TIME PROMOTER
TOP FASHION SDN BHD
PRANGIN MALL
12.2018 - 05.2019
- Customer Engagement: Approach potential customers to introduce products, services, or events.
- Product Demonstration: Showcase features, answer questions, and explain benefits to persuade customers.
- Brand Representation: Maintain a professional image and foster positive associations with the brand.
- Sales & Reporting: Track interest levels, collect feedback, and submit reports on sales performance or customer interactions.
- Material Distribution: Hand out flyers, brochures, or samples to attract attention.
- Event Setup: Manage promotional booths, displays, or event logistics.
Education
Sijil Tinggi Persekolahan Malaysia - ART STREAM
KOLEJ TINGKATAN ENAM HAJI ZAINUL ABIDIN
Penang12-2018
Sijil Pelajaran Malaysia - Science stream
SEKOLAH MENENGAH KEBANGSAAN ABDULLAH MUNSHI
Penang12-2016
Skills
Customer service
Microsoft Word
Stocking
Promoter
Membership application
QA/QC
Cash handling
Merchandising
Product knowledge
Soft skills(Integrity, Dependability, Effective communication, Open-mindedness,Teamwork,Creativity,Problem-solving, Critical thinking, Adaptability, Organization,Willingness to learn, Empathy)
Timeline
RETAIL ASSOCIATE
MR DIY (H) SDN BHD
12.2024 - 03.2026
STORE ASSOCIATE
7-ELEVEN
07.2023 - 08.2023
Quality Assurance
Jabil Circuit Malaysia
01.2022 - 04.2022
CUSTOMER SERVICE ASSISTANT
Sunshine Wholesale Mart Sdn Bhd
07.2019 - 12.2021
PART TIME PROMOTER
TOP FASHION SDN BHD
12.2018 - 05.2019
Sijil Pelajaran Malaysia - Science stream
SEKOLAH MENENGAH KEBANGSAAN ABDULLAH MUNSHI
Sijil Tinggi Persekolahan Malaysia - ART STREAM
KOLEJ TINGKATAN ENAM HAJI ZAINUL ABIDIN