TING SU YUN
Seri Kembangan,10
Summary
Adept at document control and fostering customer relations, I enhanced operational efficiency and client satisfaction at HEXACONCEPT ENGINEERING SDN BHD. My expertise in invoice processing and proactive problem-solving significantly improved payment reconciliation processes, showcasing a blend of hard and soft skills vital for dynamic business environments.
Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
15
15
years of professional experience
Work History
Account Assistant
HEXACONCEPT ENGINEERING SDN BHD
06.2018 - Current
- Documented sales, customer interactions and concerns and generated update reports for senior management.
- Used advanced software to prepare documents, reports, and presentations.
- Entered customer order details into system, accepted payments and updated accounts.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
ADMIN & ACCOUNT ASSISTANT
TK REAL PROPERTIES SDN BHD
04.2015 - 05.2018
- Used advanced software to prepare documents, reports, and presentations.
- Documented sales, customer interactions and concerns and generated update reports for senior management.
- Entered customer order details into system, accepted payments and updated accounts.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Matched purchase orders with invoices and recorded necessary information.
Operations Assistant
PMB QUICK ACCESS SDN BHD
06.2012 - 03.2015
- Assisted operations manager with planning of routine operations and special projects.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Collaborated with other departments to foster smooth operation of daily processes.
- Provided administrative support with accurate document preparation and data entry.
Customer Service Officer
IMPACT HORIZON SDN BHD
10.2009 - 05.2012
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
Education
High School Diploma -
SMK BUKIT LIMA
JALAN SALIM, SIBU SARAWAK03.2007
Skills
- Document control
- Customer relations
- Invoice processing
- Data entry
- Accounts receivable management
- Bank reconciliation
Timeline
Account Assistant
HEXACONCEPT ENGINEERING SDN BHD
06.2018 - Current
ADMIN & ACCOUNT ASSISTANT
TK REAL PROPERTIES SDN BHD
04.2015 - 05.2018
Operations Assistant
PMB QUICK ACCESS SDN BHD
06.2012 - 03.2015
Customer Service Officer
IMPACT HORIZON SDN BHD
10.2009 - 05.2012
High School Diploma -
SMK BUKIT LIMA
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