TING SU YUN
Seri Kembangan,10
Summary
Adept at document control and fostering customer relations, I enhanced operational efficiency and client satisfaction at HEXACONCEPT ENGINEERING SDN BHD. My expertise in invoice processing and proactive problem-solving significantly improved payment reconciliation processes, showcasing a blend of hard and soft skills vital for dynamic business environments.
Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
15
15
years of professional experience
Work History
Account Assistant
HEXACONCEPT ENGINEERING SDN BHD
Seri Kembangan, Selangor, Malaysia
06.2018 - Current
- Documented sales, customer interactions and concerns and generated update reports for senior management.
- Used advanced software to prepare documents, reports, and presentations.
- Entered customer order details into system, accepted payments and updated accounts.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
ADMIN & ACCOUNT ASSISTANT
TK REAL PROPERTIES SDN BHD
Seri Kembangan, Selangor, Malaysia
04.2015 - 05.2018
- Used advanced software to prepare documents, reports, and presentations.
- Documented sales, customer interactions and concerns and generated update reports for senior management.
- Entered customer order details into system, accepted payments and updated accounts.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Matched purchase orders with invoices and recorded necessary information.
Operations Assistant
PMB QUICK ACCESS SDN BHD
Seri Kembangan, Selangor, Malaysia
06.2012 - 03.2015
- Assisted operations manager with planning of routine operations and special projects.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Collaborated with other departments to foster smooth operation of daily processes.
- Provided administrative support with accurate document preparation and data entry.
Customer Service Officer
IMPACT HORIZON SDN BHD
Seri Kembangan, Selangor, Malaysia
10.2009 - 05.2012
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
Education
High School Diploma -
SMK BUKIT LIMA
JALAN SALIM, SIBU SARAWAK03.2007
Skills
- Document control
- Customer relations
- Invoice processing
- Data entry
- Accounts receivable management
- Bank reconciliation
Timeline
Account Assistant
HEXACONCEPT ENGINEERING SDN BHD
06.2018 - Current
ADMIN & ACCOUNT ASSISTANT
TK REAL PROPERTIES SDN BHD
04.2015 - 05.2018
Operations Assistant
PMB QUICK ACCESS SDN BHD
06.2012 - 03.2015
Customer Service Officer
IMPACT HORIZON SDN BHD
10.2009 - 05.2012
High School Diploma -
SMK BUKIT LIMA