TING SING YONG [DAVID]
FREELANCER
Summary
Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies. Caring Teacher with expertise in behavior modification and extensive experience in modernizing classrooms for long-term student success. Dedicated to individualized student care. Dedicated and knowledgeable instructor with strong understanding of teaching [Area of expertise]. Committed to enhancing overall student success by maintaining productive relationships with students and parents and updating educational protocols. Detail and goal oriented with training in [Technique] teaching. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
33
33
years of professional experience
35
35
years of post-secondary education
Work History
CARE GIVER
ORETHA SENIOR CONCIERGE SERVICES
KUALA LUMPUR MALAYSIA
07.2022 - Current
- Developed team communications and information
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Identified issues, analyzed information and provided solutions to problems.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Teacher
SELF EMPLOYED
KUALA LUMPUR MALAYSIA
09.2018 - Current
- WORKSHOP FOR NATURAL SOAP MAKING
- SOAP CARVING
- DIY CANDLE MAKING AND CANDLE CARVING
- DIY SKINCARE PRODUCTS AND COSMETICS MAKING
- SPA AND MASSAGE SKILL
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons to meet national standards.
- Supported student physical, mental and social development using classroom games and activities.
- Helped students develop life-long learning skills and good study habits.
Flight Attendant
AMAL AIRLINES [CHARTER FLIGHT FOR MALAYSIA AIRLINES]
KUALA LUMPUR MALAYSIA
05.2019 - 05.2020
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Ensured safety and comfort of customers onboard aircraft.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Resolved passenger conflicts and medical emergencies during flights.
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
ACTING LEADING STEWARD
MALAYSIA AIRLINES
KUALA LUMPUR MALAYSIA
07.2015 - 05.2017
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Delivered services to customer locations within specific timeframes.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Resolved problems, improved operations and provided exceptional service.
- Worked with customers to understand needs and provide excellent service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained excellent attendance record, consistently arriving to work on time.
- Improved operations through consistent hard work and dedication.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Flight Attendant
MALAYSIA AIRLINES
KUALA LUMPUR ,MALAYSIA
11.1996 - 05.2017
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Resolved passenger conflicts and medical emergencies during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Ensured safety and comfort of customers onboard aircraft.
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
TUTOR
SELF EMPLOYED
KUALA LUMPUR MALAYSIA
01.1994 - 05.1997
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Worked with students in classrooms or home environments to provide educational support.
- Coached and mentored less-experienced tutors to observe and measure outcomes.
- Provided homework assistance using specific curriculum and materials.
- Used flashcards and other techniques to test and improve memory through practiced information retrieval.
- Maintained tutoring records to adjust instruction and update parents on student progress.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Developed student confidence through positive reinforcement strategies.
- Helped students prepare for tests and exams by providing guidance, motivation and encouragement.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
- Leveraged technology and visual aids to engage students and enhance learning.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Manager Trainee
MC DONALD'S
KUALA LUMPUR MALAYSIA
03.1993 - 12.1994
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Evaluated suppliers to maintain cost controls and improve operations.
- Pursued every opportunity to learn about [Type] business at all levels and improve team member support.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reviewed financial accounts for accuracy and resolved discrepancies.
- Explained services and products to customers in friendly and engaging way.
- Used company reports to analyze sales, gross profit and inventory activities.
- Gained knowledge of company policies, protocols and processes.
Education
GED -
TAIWAN HANDMADE ASSOCIATION
TAIPEI TAIWAN 04.2018 - 06.2018
FATHER WU FOOT REFLEXOLOGY
FU JEN CATHOLIC UNIVERSITY
TAIPEI TAIWAN 12.2013 - 07.2014
GED -
TAIWAN HANDMADE ASSOCIATION
TAIPEI TAIWAN 07.2014 - 07.2014
CHI NEI TSANG
OMSALA MASSAGE SCHOOL
CHIANG MAI THAILAND 05.2013 - 05.2013
THAI THERAPEUTIC MASSAGE
THE OLD MEDICINE HOSPITAL,CHIANG MAI
CHIANG MAI ,THAILAND 02.2013 - 05.2013
DIPLOMA IN MASSAGE
THAI MASSAGE SCHOOL OF CHIANG MAI
CHIANG MAI , THAILAND 12.2012 - 03.2013
PROFESSIONAL THAI MASSAGE FOR HEALTH AND THERAPY
THE CHETAWAN THAI TRADITIONAL MASSAGE SCHOOL
BANGKOK THAILAND 10.2012 - 12.2012
THAI TRADITIONAL MASSAGE
THE WATPO TRADITIONAL MEDICAL SCHOOL
BANGKOK THAILAND 02.2011 - 06.2011
GED -
MALAYSIA AIRLINES ACADEMY
KUALA LUMPUR MALAYSIA 11.1996 - 05.2020
TAROT COURSE
MALAYSIA TAROT CENTRE
KUALA LUMPUR MALAYSIA 10.2008 - 10.2008
High School Diploma -
TRAVEX COMMERCE & TOURISM ACADEMY
KUALA LUMPUR MALAYSIA 04.1995 - 10.1996
High School Diploma -
CENTRAL ACADEMY OF ART
KUALA LUMPUR 03.1993 - 03.1995
GED -
SEKOLAH MENENGAH KERAJAAN ,BINTULU
BINTULU SARAWAK 01.1987 - 10.1992
Additional Information
INTERVIEW BY NAN YANG SHANG BAO 2019,2017
INTERVIEW BY FEMININE CHINESE MAGAZINE 2010
THE WINNER OF MH JUARA GRADUATION
MH CUSTOMER EXPERIENCE 2011 " THE BEST MH STAFF OF THE YEAR "
MH CUSTOMER EXPERIENCE 2011 " BEST MH CABIN CREW WIDE BODY "
ACHIEVER OF " MH STAR " JUL 2011
ACHIEVER OF " MH STAR " JAN 2011
ACHIEVER OF " MH STAR " OCT 2009
ACHIEVER OF " MH STAR " MAR 2008
ACHIEVER OF "THE BEST OF THE BEST" MC DONALDS ALL MALAYSIAN CHALLENGE 1994
ACHIEVER OF "THE BEST COUNTER SERVICE" PATCH LEVEL 1993
TOP 10 STUDENTS SCHOOL SERVICE AWARD 1992
Timeline
CARE GIVER
ORETHA SENIOR CONCIERGE SERVICES
07.2022 - Current
Flight Attendant
AMAL AIRLINES [CHARTER FLIGHT FOR MALAYSIA AIRLINES]
05.2019 - 05.2020
Teacher
SELF EMPLOYED
09.2018 - Current
GED -
TAIWAN HANDMADE ASSOCIATION
04.2018 - 06.2018
ACTING LEADING STEWARD
MALAYSIA AIRLINES
07.2015 - 05.2017
GED -
TAIWAN HANDMADE ASSOCIATION
07.2014 - 07.2014
FATHER WU FOOT REFLEXOLOGY
FU JEN CATHOLIC UNIVERSITY
12.2013 - 07.2014
CHI NEI TSANG
OMSALA MASSAGE SCHOOL
05.2013 - 05.2013
THAI THERAPEUTIC MASSAGE
THE OLD MEDICINE HOSPITAL,CHIANG MAI
02.2013 - 05.2013
DIPLOMA IN MASSAGE
THAI MASSAGE SCHOOL OF CHIANG MAI
12.2012 - 03.2013
PROFESSIONAL THAI MASSAGE FOR HEALTH AND THERAPY
THE CHETAWAN THAI TRADITIONAL MASSAGE SCHOOL
10.2012 - 12.2012
THAI TRADITIONAL MASSAGE
THE WATPO TRADITIONAL MEDICAL SCHOOL
02.2011 - 06.2011
TAROT COURSE
MALAYSIA TAROT CENTRE
10.2008 - 10.2008
Flight Attendant
MALAYSIA AIRLINES
11.1996 - 05.2017
GED -
MALAYSIA AIRLINES ACADEMY
11.1996 - 05.2020
High School Diploma -
TRAVEX COMMERCE & TOURISM ACADEMY
04.1995 - 10.1996
TUTOR
SELF EMPLOYED
01.1994 - 05.1997
Manager Trainee
MC DONALD'S
03.1993 - 12.1994
High School Diploma -
CENTRAL ACADEMY OF ART
03.1993 - 03.1995
GED -
SEKOLAH MENENGAH KERAJAAN ,BINTULU
01.1987 - 10.1992
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