Summary
Overview
Work History
Education
Skills
References
Interests
Timeline
TINA NAGAYAH

TINA NAGAYAH

Human Resource Administrator
Batu Caves

Summary

I'm looking for a placement in human resources or as an administrator where I can apply the knowledge I've gained during studies and get hands-on experience in a professional setting. I'm eager to learn and grow in a collaborative environment while contributing to the company's success. I'm a hard worker who's excited about taking on new challenges. I have a background in customer service and data entry, and I have a strong command of the Microsoft Office Suite. I'm a motivated and detail-oriented worker who's available to start right away and is willing to work flexible hours.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
1
1
Language

Work History

Administrative Assistant

Real Dealz
02.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Executed record filing system to improve document organization and management
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
  • Created and maintained databases to track and record customer data
  • Scheduled office meetings and client appointments for staff teams

Admin Assistant Cum Customer Executive

PHKSK Enterprise
02.2021 - 01.2023
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel
  • Worked closely with management to provide effective assistance for specific aspects of business operations
  • Greeted guests in with friendliness and professionalism
  • Assisted manager in all aspects of business operations

Customer Executive

SR Ventures
10.2018 - 5 2019
  • Boosted customer satisfaction by addressing and resolving complaints in a timely manner
  • Acted as main point of contact for logging customer issues and resolving technical problems
  • Trained new team members on company policies, products, and services, ensuring consistent quality across the customer support department

Receptionist

NGHMA Trading Service
11.2016 - 03.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Responded to inquiries from callers seeking information
  • Resolved customer problems and complaints
  • Answered phone promptly and directed incoming calls to correct offices
  • Confirmed appointments, communicated with clients, and updated client records
  • Kept reception area clean and neat to give visitors positive first impression
  • Answered central telephone system and directed calls accordingly
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors

Education

SPM -

SEKOLAH MENENGAH KEPONG

Certificate in office administration 2 & 3 - undefined

OPEN UNIVERSITY MALAYSIA

Diploma in Management - Diploma In Management

UNIVERSITY TUN ABDUL RAZAK
03.2017 - 04.2019

Bachelor Of Business Administration - Human Resources Management

UNIVERSITY TUN ABDUL RAZAK, Kuala Lumpur, Malaysia
07.2021 - 03.2024

Skills

Office Administration

References

  • NGHMA Trading Service, MR AGI, 0105583636
  • SR VENTURES, MR RUGAN, 0172344805
  • PHKSK ENTERPRISE, MR DR G PERUMAL, 0125478388
  • REAL DEALZ , Ms Gayu , 0187795491

Interests

Tamil

Malay

English

Timeline

Administrative Assistant - Real Dealz
02.2023 - Current
UNIVERSITY TUN ABDUL RAZAK - Bachelor Of Business Administration, Human Resources Management
07.2021 - 03.2024
Admin Assistant Cum Customer Executive - PHKSK Enterprise
02.2021 - 01.2023
Customer Executive - SR Ventures
10.2018 - 5 2019
UNIVERSITY TUN ABDUL RAZAK - Diploma in Management, Diploma In Management
03.2017 - 04.2019
Receptionist - NGHMA Trading Service
11.2016 - 03.2018
SEKOLAH MENENGAH KEPONG - SPM,
OPEN UNIVERSITY MALAYSIA - Certificate in office administration 2 & 3,

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TINA NAGAYAHHuman Resource Administrator