Tamil
TINA NAGAYAH
Human Resource Administrator
Batu Caves
Summary
I'm looking for a placement in human resources or as an administrator where I can apply the knowledge I've gained during studies and get hands-on experience in a professional setting. I'm eager to learn and grow in a collaborative environment while contributing to the company's success. I'm a hard worker who's excited about taking on new challenges. I have a background in customer service and data entry, and I have a strong command of the Microsoft Office Suite. I'm a motivated and detail-oriented worker who's available to start right away and is willing to work flexible hours.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Administrative Assistant
Real Dealz
02.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Created and maintained databases to track and record customer data
- Scheduled office meetings and client appointments for staff teams
Admin Assistant Cum Customer Executive
PHKSK Enterprise
02.2021 - 01.2023
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel
- Worked closely with management to provide effective assistance for specific aspects of business operations
- Greeted guests in with friendliness and professionalism
- Assisted manager in all aspects of business operations
Customer Executive
SR Ventures
10.2018 - 5 2019
- Boosted customer satisfaction by addressing and resolving complaints in a timely manner
- Acted as main point of contact for logging customer issues and resolving technical problems
- Trained new team members on company policies, products, and services, ensuring consistent quality across the customer support department
Receptionist
NGHMA Trading Service
11.2016 - 03.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Responded to inquiries from callers seeking information
- Resolved customer problems and complaints
- Answered phone promptly and directed incoming calls to correct offices
- Confirmed appointments, communicated with clients, and updated client records
- Kept reception area clean and neat to give visitors positive first impression
- Answered central telephone system and directed calls accordingly
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
Education
SPM -
Certificate in office administration 2 & 3 - undefined
Diploma in Management - Diploma In Management
03.2017 - 04.2019
Bachelor Of Business Administration - Human Resources Management
07.2021 - 03.2024
Skills
Office Administration
Administrative Support
Computer Skills
Filing
Mail handling
Microsoft Excel
Microsoft Word
Customer Service
Time Management
Office Management
References
- NGHMA Trading Service, MR AGI, 0105583636
- SR VENTURES, MR RUGAN, 0172344805
- PHKSK ENTERPRISE, MR DR G PERUMAL, 0125478388
- REAL DEALZ , Ms Gayu , 0187795491
Interests
Malay
English
Timeline
Administrative Assistant - Real Dealz
02.2023 - Current
UNIVERSITY TUN ABDUL RAZAK - Bachelor Of Business Administration, Human Resources Management
07.2021 - 03.2024
Admin Assistant Cum Customer Executive - PHKSK Enterprise
02.2021 - 01.2023
Customer Executive - SR Ventures
10.2018 - 5 2019
UNIVERSITY TUN ABDUL RAZAK - Diploma in Management, Diploma In Management
03.2017 - 04.2019
Receptionist - NGHMA Trading Service
11.2016 - 03.2018
SEKOLAH MENENGAH KEPONG - SPM,
OPEN UNIVERSITY MALAYSIA - Certificate in office administration 2 & 3,