Automotive
Timothy Prakash
Webdesk Social Media Executive
Subang Jaya
Summary
OTHER SKILLS & INTERESTS
Good planning and organizational skills through my experience at TheSunDaily. Eager to learn and I have the determination to improve my skills. Enjoys socializing and meeting new people from all walks of life. Adaptability and ability to work in a team
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work History
News Sub Editor/Social Media Executive
The Sun Daily
Petaling Jaya
10.2022 - Current
- Collaborated with writers, designers and other editors to deliver content of highest quality.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
- Suggested improvements to content to enhance quality and accuracy.
- Researched topics to create accurate and engaging content.
Customer Service & Manager
Sugar And I
Subang Jaya
11.2021 - 05.2022
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Trained staff on operating procedures and company services.
- Delivered prompt service to prioritize customer needs.
Designer
08.2018 - Current
Customer Service Executive
Aegis
11.2016 - 02.2017
Sales Executive
Solar, Time Empire Subang
12.2014 - 02.2015
Education
Bachelors - Mass Communication
Taylors University
08.2018 - 07.2021
Foundation - Design
Inti
College
01.2015 - 02.2016
SPM
Sekolah Menengah Kebangsaan Subang Jaya
Subang Jaya 01.2010 - 12.2015
Skills
Customer service understanding
Copywriting and editing
[Type] online platforms knowledge
Editing and review
Flexible and Adaptable
Active Listening
Unique content creation
Interests
Reviewing
Content creation
Timeline
News Sub Editor/Social Media Executive
The Sun Daily
10.2022 - Current
Customer Service & Manager
Sugar And I
11.2021 - 05.2022
Designer
08.2018 - Current
Bachelors - Mass Communication
Taylors University
08.2018 - 07.2021
Customer Service Executive
Aegis
11.2016 - 02.2017
Foundation - Design
Inti
College
01.2015 - 02.2016
Sales Executive
Solar, Time Empire Subang
12.2014 - 02.2015
SPM
Sekolah Menengah Kebangsaan Subang Jaya
01.2010 - 12.2015