TILAGAVATHI MARIAPPAN
Manager – Securities Lending
Kuala Lumpur
Summary
Operations leader with 10+ years of experience in securities lending, collateral management, and financial services operations. Currently leading multi-functional teams across Collateral Management, Trade Management, Reporting & Control, Client Services, and Settlements, managing multi-million daily collateral exposure. Recognized subject matter expert in system migration, UAT testing, operational transformation, and risk management. Proven ability to drive process automation, regulatory compliance (CASS, CSDR), and operational efficiency while leading high-performing teams. Recipient of RBC Leadership Award (2025) and Q4 Individual Award (2025).
Overview
12
12
years of professional experience
Work History
Manager – Securities Lending & Collateral Operations
RBC Investor & Treasury Services
PUTRAJAYA
06.2024 - Current
- Lead operational delivery across five securities finance functions managing 10+ staff.
- Key Achievements
- Oversee multi-million CAD daily collateral exposure across global markets while maintaining zero reportable exposures.
- Provide strategic leadership across Collateral Management, Trade Management, Reporting & Control, Client Services, and Settlements.
- Lead Subject Matter Expert role for Securities Lending core system migration, designing UAT testing frameworks and validating system configurations.
- Strengthen operational control frameworks ensuring compliance with CSDR and international regulatory standards.
- Drive continuous process improvements to enhance operational efficiency and reduce risk exposure.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Supervisor – Collateral Management, Securities Lending
RBC Investor & Treasury Services
07.2020 - 05.2024
- Managed global collateral operations supporting securities lending activities across multiple markets.
- Key Achievements
- Led automation of Triparty collateral uploads, delivering 4 hours daily operational time savings.
- Implemented automation for Active Recalls monitoring mitigating ~CAD 3M weekly client exposure risk.
- Developed tax instruction procedures preventing ~CAD 50K monthly operational loss.
- Successfully migrated bilateral accounts to Triparty structures to mitigate CSDR regulatory risks.
- Collaborated with global teams to enhance APAC collateral coverage, increasing borrower accessibility and revenue.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Senior Officer – Settlements & Managed Funds
Third Party Platform Sdn Bhd / Bell Direct
03.2019 - 06.2020
- Managed settlement operations in compliance with ASX and CHESS regulations.
- Executed trade settlements, reconciliations, and mFund processing.
- Improved operational efficiency through development of settlement automation macro.
- Managed approximately 30 incoming calls and emails per day from customers.
- Mentored junior officers, providing guidance and support to foster professional development and career progression.
- Award: Star Performer Award
Assistant Manager – Collateral Settlements & Interest Operations
HSBC Electronic Data Processing (Malaysia)
09.2014 - 03.2019
- Managed collateral margin call settlements and interest operations for Global Banking & Markets.
- Led migration of settlement processes from New York operations to Malaysia.
- Reduced daily processing time through operational process redesign.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Awards: Star Performer Award (2017) Risk Advocator Award (2018)
Education
Bachelor of Business Administration (Honours) - Finance with Multimedia
Multimedia University
Malaysia09.2014
Skills
Leadership & Strategy
Operations & Risk : Securities Lending Operations Collateral Management Settlement Operations Regulatory Compliance
Transformation & Technology: System Migration UAT Testing Process Automation Business Process Reengineering
Technical Tools: Triparty Platforms RULE System Milvus
Team leadership
Project management
Documentation and reporting
AWARDS
RBC Leadership Award – 2025, RBC Q4 Individual Award – 2025, HSBC Star Performer Award – 2017, HSBC Risk Advocator Award – 2018
ADDITIONAL INVOLVEMENT
- Engagement Committee – RBC IS
- Pintar School Adoption Program
Timeline
Manager – Securities Lending & Collateral Operations
RBC Investor & Treasury Services
06.2024 - Current
Supervisor – Collateral Management, Securities Lending
RBC Investor & Treasury Services
07.2020 - 05.2024
Senior Officer – Settlements & Managed Funds
Third Party Platform Sdn Bhd / Bell Direct
03.2019 - 06.2020
Assistant Manager – Collateral Settlements & Interest Operations
HSBC Electronic Data Processing (Malaysia)
09.2014 - 03.2019
Bachelor of Business Administration (Honours) - Finance with Multimedia
Multimedia University