Tigeneswari Teruvengadam
Kuala Lumpur
Summary
I am a responsible and committed person, who strives to achieve high standards. I am eager to strengthen and learn new skills quickly. I am a team player and I am also comfortable when using my own initiative. I will contribute my creativity and hard work towards the success of the company and to the growth of the fast developing field. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ambitious, career-focused.
Overview
11
11
years of professional experience
Work History
Content Moderator
Bytedance
07.2020 - Current
- Reviewed content for compliance with internal policies and procedures.
- Monitored user-generated content for violations of community standards.
- Identified trends in user generated content that could be addressed through policy changes or training programs.
Customer Service Representative
Prometric Technology
01.2019 - 07.2020
- To interface between candidates, clients and test sites in a professional and efficient manner
- Achieve and maintain all key quality and productivity metrics
- To respond to incoming calls within a specified timeframe, according to company guidelines.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Accenture (GRAB - SG)
01.2017 - 01.2019
- Conduct survey in professional matter and able to speak without error in language
- Learned ways to enhance customer satisfaction and improve productivity
- Completed various training programs.
Tele-surveyor
IPSOS
01.2013 - 01.2016
- Maintain attendance expectations
- Maintain a high-volume workload within a fast-paced environment
- Meet performance benchmarks in speed and accuracy
Higher Diploma in Accountancy and Finance
LLCI, Malvern International College
01.2014 - 01.2015
Education
High School Diploma -
Malvern International College
01.2015
Skills
- Microsoft Proficiency
- Language Proficiency (EN)
- Ability to handle multi-national clients
- Professional Ethics & Integrity
- Team Player
- Customer Service
- Critical Thinking
- Stress Tolerance
Languages
English
First Language
Malay
Advanced (C1)
C1
References
- Amir Luqman - Bytedance TL( 017-6188428 )
Timeline
Content Moderator
Bytedance
07.2020 - Current
Customer Service Representative
Prometric Technology
01.2019 - 07.2020
Customer Service Representative
Accenture (GRAB - SG)
01.2017 - 01.2019
Higher Diploma in Accountancy and Finance
LLCI, Malvern International College
01.2014 - 01.2015
Tele-surveyor
IPSOS
01.2013 - 01.2016
High School Diploma -
Malvern International College
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