Tiffany Lau

• Operated in a fully commission-based environment, demonstrating resilience, strong sales acumen, and self-discipline by promoting the company’s in-house health supplement brand through targeted online ads, and direct customer engagement on WhatsApp Business
• Created and managed Facebook ads using Meta Ads Manager to attract the right customer base, optimizing ad performance and ROI
• Designed engaging ad visuals, wrote compelling ad contents, and produced high-quality videos ads through filming and editing
• Provided personalized online consultations to address customer health concerns, effectively resolving their doubts and converting leads into loyal clients
• Gained hands-on experience with Facebook Meta Ads Manager to strategically attract and target the ideal customer demographic
• Mastered skills in ads design, writing ads content, and video production to craft impactful marketing materials
• Applied DISC behavioral insights to identify customer needs, communicate effectively, and tailor sales strategies for higher conversion rates
• Learned to address customer concerns with empathy and precision, building trust and securing sales with tailored solutions

• Efficiently arrange, monitor, and manage the Managing Director’s (MD) daily schedules, including interviews, interdepartmental meetings, and Board of Director (B.O.D) engagements
• Actively participate in meetings with the B.O.D, MD, and relevant departments, contributing to discussions on metaverse and cryptocurrency projects
• Accurately document meeting minutes and ensure timely follow-ups on action items
• Manage purchase orders for metaverse-related projects, ensuring compliance with company standards and timely delivery of resources
• Maintain regular communication with department leaders to monitor work progress, identify challenges, and provide detailed updates to the MD
• Handle reservations, including car rentals and restaurant bookings, ensuring smooth day-to-day operations for the MD
• Conduct research and purchase office equipment as requested by the MD, maintaining quality and budget standards
• Record the MD’s cash and credit card expenses and prepare claims for submission to the accounting department

• Served as the Personal Assistant to the Japanese CEO, providing high-level administrative support, managing daily tasks & ensuring smooth operations
• Managed all local & international reservations, including hotels, flights, car rentals, golf & restaurant bookings
• Coordinated the CEO's local & international schedules to ensure optimal time management
• Handled personal errands for the CEO’s family members, ensuring timely completion of requests
• Organized appointments for the CEO’s guests and visitors, ensuring smooth office visits
• Maintained effective communication with the CEO’s driver, providing timely updates on the daily schedule
• Monitored the CEO's credit card usage & resolved any issues promptly with the bank to prevent overseas usage disruptions
• Prepared the CEO’s monthly cash claims & credit card expense reports for review & approval
• Managed & resolved ad-hoc tasks as requested by the CEO

【General Affair】:

• Managed staff attendance, annual leave & medical leave records, ensuring accuracy & compliance
• Took and distributed meeting minutes in a timely manner
• Monitored the office mailbox and delivered correspondence to the General Manager for further action
• Handled phone calls & emails, ensuring prompt & professional responses
• Reviewed monthly claims, credit card statements & submitted them to the accounting department for processing
• Coordinated company events such as lunches, birthday celebrations, & overseas company trips
• Arranged service appointments for company vehicles to ensure proper maintenance
• Coordinated with the company’s insurance agent to manage insurance policies for both the company & staff
• Maintained office equipment, including printers & alarm systems, and managed orders for office supplies & equipment
• Processed purchase orders for the marketing department as needed
• Managed ad-hoc tasks such as office relocation & renovation progress to ensure timely completion

Working experiences:
(*BA: Brand Ambassador)

• BA for Martell Noblige Party @ Zouk KL 11/10/19
• Usherette & BA for Old Pulteney whisky for wedding dinner @ Sin Choi Wah Restaurant 05/10/19
• BA for Moët & Chandon @ Genting Zouk 27/09/2019
• Usherette for events @ Genting Club 21/09/19
• Usherette for events @ Genting Club 14/09/19
• BA for Moët & Chandon @ Genting Zouk 31/08/2019
• BA for Johnnie Walker XR for Seri Nova's Annual Dinner & Project Completion Appreciation Night @ Oriental Star, EkoCheras Mall 19/01/19
• BA for Carlsberg for The Unity Realty 7th Annual Dinner @ GICC 05/01/19
• BA for Johnnie Walker XR for Tan Sri's daughter Ceandy Tee & Nigel Lim wedding @ The Majestic Hotel 03/11/18
• Carlsberg BA for OctoberFest @ Nicsmann 1940s By Lewré, Sky Avenue Genting 07/10/18
• BA for The Singleton #LoveScotch Festival @ Zebra Square 06/10/18
• BA for Moët & Chandon Grand Day @ Beta KL 09/06/2018
• BA of Hennessy V.S. @ Arena Bar KL 04/05/2018
• Usherette for Sumhouse Annual Dinner 2017/18 @ Swiss-Garden Hotel KL 27/1/2018
• Moet & Chandon ambassador for Christmas Eve event @ Arena Bar TTDI 24/12/2017
• BA of Johnnie Walker XR for wedding dinner @ Mandarin Oriental 25/11/2017
• Ambassador of Johnie Walker Gold Label Reserve @ Suzie Wong 13/10/2017
• Moet & Chandon ambassador for "Crystal Summer Party" @ Crystal Bar, St. Regis KL 5/8/2017
• Moet & Chandon ambassador for "Christmas Came Early" event @ Arena Bar TTDI 22/7/2017
• Carlsberg ambassador for Sip Wine & Bar Empire Damansara 2nd anniversary event 8/7/2017
• Usher at LAVO Restaurant Lounge & Wine Bar @ Menara Lien Hoe, Tropicana 19 & 26/5/2017
• Brand ambassador of Grey Goose Vodka for Mercedes-Benz Stylo Asia Fashion Festival @ KL Gateway Mall 5-6/5/2017
• Brand ambassador of Macallan Edition No.2 Limited Edition whiskey for LORD's Grand Opening @ The Gardens Mall 20/4/2017
• Product ambassador of Carlsberg for Songkran event @ Genting International Showroom 13-15/4/2017
• Product ambassador of Glengrant liquor testing @ Saujana Golf & Country Club 7/4/2017
• Model for VapeCon KL 31/3/2017-2/4/2017
• Usher for MRB (Minetech Resources Berhad) Office Grand Opening 26/3/2017
• Usher for Showcase Properties Official Launch & CNY Gala Dinner @ Aloft Hotel KL 26/2/2017
• Usher for Heineken event @ Zouk KL 17/2/2017
• Usher for JL99 Group Annual Dinner 25/1/2017
• Usher for South Indian International Short Film Award (SIISFA) 21/1/2017
• Elite girl for Carlsberg Malaysia MWB National Conference 6/1/2017
• Usher for Minority Shareholders' Watchdog Group (MSWG) event 15/12/2016
• Ambassador of Jonlivia body shaper products 11/2016
• Show girl of Vivo V5 Grand Launching in Malaysia 22/11/2016
• Promoter for Dita Aesthetic @ Malaysia Fashion Week 2-5/11/2016
• Model & dancer for Liselle Tea Launching 10/09/2016
• Usher @ ASUS Republic Of Gamers (ROG) 2014/15 Appreciation Night 11/06/2015
• Axiata Junior Cup 2014 flashmober / crew
• Usher for Real Estate And Housing Developers Association Malaysia (REHDA) National Golf Tournament 8/11/2014
• Mobile phone, liquor brand promoter

• Generated daily, weekly, and monthly reports using the Clover system, as well as manual reporting methods
• Accurately processed expense claims by casting, scanning, and compiling all necessary documents; consulted with superiors for additional information when documentation was incomplete and obtained approval prior to payment
• Processed team leader and merchandiser KPIs by casting, scanning, and compiling relevant documentation; sought clarification from superiors if required information was missing and secured approval before processing payments
• Provided administrative support to superiors, including tasks such as filing, laminating, and managing pricing documentation

• Adapted the general education curriculum for students, incorporating a variety of instructional techniques and technologies to meet diverse learning needs
• Developed, implemented, monitored, and assessed classroom instructional programs to ensure effective student learning outcomes
• Led small group instruction to teach fundamental concepts, such as the alphabet and word meanings, utilizing visual aids like flashcards
• Accurately tracked student attendance and maintained up-to-date headcount records
• Communicated regularly with parents regarding student progress, behavior, and social development

• Accurately entered financial transactions into the company’s accounting system for verification and reconciliation by the directors
• Monitored daily financial progress by preparing and maintaining daily balance sheets
• Recorded financial data and processed payments to ensure timely and accurate receipt of students' accommodation fees
• Maintained a clean and organized reception area, including the lounge and surrounding spaces, to create a welcoming environment

• Warmly greeted customers upon entering the premises to identify their needs and provide personalized assistance
• Guided customers in selecting drinks, addressing inquiries, and customizing orders to ensure satisfaction
• Delivered exceptional customer experiences to foster loyalty and repeating business
• Cultivated long-term relationships by advising customers on product selections and promotions
• Contributed to achieving sales targets by driving daily goals and exceeding performance expectations

• Proficiently managed inbound and outbound customer calls, ensuring prompt and effective issue resolution
• Handled customer inquiries and concerns efficiently within a complex, fast-paced, and demanding call center environment
• Consistently maintained professionalism while managing high call volumes and delivering exceptional service quality

• Welcomed guests promptly and professionally, ensuring a positive first impression
• Delivered exceptional customer service by courteously, efficiently, and accurately attending to each guest's needs
• Expertly portioned, arranged, and garnished dishes while serving patrons with attention to detail and presentation
• Engaged with customers to gather feedback and implemented suggestions to enhance the dining experience and operational efficiency
• Provided bar service, including mixing and serving beverages, and managed inventory of liquor, wine, and beer from storage facilities