Tiffany Ngieng

Dimension: 1200 Shell staff community spread across entire region with various office locations, 8 manufacturing plants, & 850+ Contracts in the region.

• Strategize and Lead: Develop and lead the APAC (Asia Pacific) team to achieve a strong HSSE (Health, Safety, Security & Environment) culture.
• HSSE Strategy: Create, implement, and execute HSSE strategies and plans across the Lubricants APAC region.
• SEAM Implementation: Ensure the successful implementation of SEAM (Safety, Environmental & Asset Management) in APAC.
• Visible Leadership: Promote HSSE leadership at the APAC VP (Vice President) and VPs Leadership Team level.
• Support Operations: Provide HSSE expertise & support to Sales & Marketing, LSC (Lubricant Supply Chain) plant operations, and logistics.
• Team Management: Supervise 12 staff members, focusing on performance management and talent development.
• Budget Accountability: Manage the OPEX budget for direct reports and regional projects.
• Contract Management: Act as the HSSE focal point for contract management, especially for high HSSE contracts.

Achievement

• Strategize and Lead: Directed the AP team to achieve Goal Zero operations through activities aligned with Shell HSSE Control Framework, developing a 3-year roadmap and HSSE Regional Plan.
• HSSE Strategy Implementation: Orchestrated HSSE strategy and plan across Lubricants AP region, overseeing implementation and execution with support from 12 HSSE Advisors.
• Leadership Team Membership: Active member of GM Leadership Team and extended VP Leadership Team, accountable for HSSE aspects in Sales & Marketing operations, LSC plant operations, logistics, and Capex projects.
• Incident Investigation: Developed strategic approaches for incident investigation, focusing on root cause analysis and actionable items, avoiding superficial "Look Good" impressions.
• Safety Leadership Culture: Promoted safety accountability among stakeholders through risk visualization and responsible decision-making.
• Environmental Issue Resolution: Navigated complex environmental issues, providing resolution options at the VP level for business optimization.
• Digital Transformation: Transformed AP Lubricant into a region with highest adherence to Group HSSE Digitalization, utilizing tools such as eMOC Power BI, Sphera, Sonar, Power BI DAP Leader HSSE Performance, and more.
• Integration Strategy: Led HSSE integration strategy for acquisitions, including Formica/Risen Project in Japan, ensuring compliance with Shell HSSE Control Framework.
• SEAM Integration: Strategized APAC Lubricant SEAM integration tactics, setting measurable milestones for a 3-year journey.

Award

• Winner of Lubricant EVP Award in 2021 at HSSE Category Leadership & Creativity in Effective Mitigating HSSE Risk at Shell Japan Limited Assets.
• Winner of Global Lubricant Supply Chain VP Award in Q4 2024 under People & Culture Category for evaluate global alignment on gap to SEAM standards to strategy journey.
• Winner of 2024 Safety Performance at Asian Oil & Gas Award through “Goal Zero Whilst Growing Business Profitability”.

• Global Focal Point for HEMP: Supporting the implementation and maintenance of the Hazard Effect Management Process in 34 Lubricant Plants globally.
• Assurance Facilitation: Providing input on assurance programs and risk areas at the Global Commercial level, and conducting reviews with HSSE Managers in various sectors.
• Business Assurance Letter Coordination: Evaluating inputs and preparing reports for the Global Commercial EVP.
• Solution Generation: Addressing intricate HSSE issues in Lubricant, Aviation, and Specialty sectors, and supporting their implementation.
• Award Program Execution: Managing the Global Commercial HSSE Award Program to promote safety recognition within the community

Achievement

• Global HEMP Rollout: Successfully strategized and implemented the Hazard and Effects Management Process (HEMP) across all regions for the Lubricant Supply Chain and Lubes Oil Blending Plants.
• Audit Resolution: Effectively resolved a complex audit finding related to the "Boil Over" scenario and Bowtie analysis.
• FLBM Program: Initiated and planned a global framework for the Front Line Barrier Management (FLBM) Working at Height Program.

Award

• Receiver Special Recognition Award in Resolving Boil Over Scenario for Lubricant.

• Incident Analysis: Compile and analyze HSSE-Product Stewardship (PS) incidents globally for stakeholder engagement.
• DG Network Establishment: Spearhead the creation of the first Dangerous Goods (DG) network in East.
• Regulatory Monitoring: Track and assess DG regulation developments, providing compliance support.
• Training & Awareness: Conduct workshops and training sessions to raise DG awareness within Shell Downstream East.
• Operational Solutions: Provide guidance on DG challenges, including HSSE risks, serious incidents, and transportation issues.

Achievement

• Established DG Network : Successfully set up East’s DG network with 15 countries as members within a year.
• HSSE Guide Development: Rolled out the first guide in Shell on HSSE aspects for DG management.
• Road Safety Integration: Influenced the incorporation of DG elements into Road Safety (RT) Pillar assessment and HSSE SP Control Framework for Professional Safety Driver Guide. Actively participated in RT pillar audits to guide and provide expertise to auditor and auditees in DG agenda.
• Promotion of DG Standards: Promoted DG guidance document within Shell Downstream CoB (Class of Business) and convinced CoBs with DG risk exposure to adopt the minimal DG assurance standard.
• DG Health Checks: Conducted DG Health Check (LOD 2) for CoBs with high-risk DG exposure, identifying gaps for improvement. Created awareness and opportunities for Shell Group to incorporate DG-related elements in HSSE S&P Control Framework, including Transport Manual and Professional Driver Safety Guide.
• British Gas SDS Integration Project: Delivered British Gas SDS (Safety Data Sheet) Integration project for Shell-operated BG assets.
• Incident Management: Appointed as DG expertise in virtual War Room for Pakistan Incident.

Award

• Received Special Recognition Award for successful set up DG network in a year.
• Received Special Recognition Award for British Gas SDS project integrated to Shell

• Laboratory Safety and HSSE Compliance: Conduct safety drills, training, investigations, and manage waste disposal. Ensure compliance with local laws and HSSE policies.
• ISO/IEC 17025 Accreditation: Maintain accreditation status and conduct annual reviews.
• Incident and Permit Management: Manage laboratory incidents and oversee contractor activities.
• Facility Maintenance: Manage building maintenance and ensure safety and hygiene standards.
• HSSE/ISO System Support: Act as an internal auditor and participate in emergency response.
• Team Leadership: Lead and motivate a team of 10, manage performance, and conduct difficult conversations.
• Staff Development: Set goals, develop competencies, and plan for staff growth.
• Resource Management: Handle succession planning and recruitment.
• Budget Management: Manage budgets and prepare proposals.
• Product Quality Support: Assist in resolving product quality issues.

Achievement

• Developed and implemented strategy for equipment and technology upgrades: Refreshed old equipment and introduced a new technology analyzer, enhancing efficiency and implementing Lean practices.
• Implemented Global EQP standard: Successfully introduced the Global EQP standard in the lab since 2010, changing testing and work practices, developing sampling procedures, and achieving plant-wide compliance in the EQP audit by June 2012 with no findings for the lab.
• Initiated cost-saving measures: Proposed and executed an early departure procedure for ships, reducing demurrage costs for Gasoil and Tops products. Achieved a reduction in demurrage costs from 15% to 9%.

Award

• Received Special Recognition Award on flawless Refinery Unit Hijau Project Start Up for laboratory planning and commissioning support.

• Client Assistance and Problem Resolution: Assisted clients, including Shell and other oil companies, in resolving laboratory application problems related to equipment, test methods, products, and Laboratory Information Systems (LIS).
• Consultancy on Laboratory Design and Organization: Provided expert consultancy on laboratory building design and organizational structure to enhance operational efficiency.
• Performance Optimization: Assisted clients in optimizing and improving laboratory performance in terms of quality, identifying gaps for improvement, and implementing best practices.
• Quality Systems and Standards: Provided advice and solutions on best practices, guidelines, quality systems, and standards to ensure compliance and excellence.
• Harmonization of Laboratory Practices: Harmonized all Shell laboratories in terms of Health, Safety, and Environment (HSE) implementation, equipment, methods, software, and lab structure.
• Technology and Tools Advancement: Assisted clients in keeping pace with technological developments and the latest tools to maintain cutting-edge laboratory operations.

Achievement

• Product Quality Workshop: Conducted statistical analysis for clients.
• GTL Product Property Course: Delivered training on Gas To Liquid product properties to clients.
• Proficiency Program: Led a global proficiency program for the Exploration & Production group.
• Methane Detection Solution: Successfully developed and implemented a solution for detecting methane gas in cooling water systems, from initial concept to installation.

Award

• Receiver of Special Recognition Award for successfully create impact through a course to clients.
• Receiver of Special Recognition Award for successful in organizing Global Laboratory and QMI LNG workshop.

• Budget Management: Planned and managed lab Capex/Opex budgets.
• Staff and Department Leadership: Appraised, set goals, and provided direction for staff and department. Ensured staff motivation and managed staff development and succession planning.
• ISO/IEC 17025 Custodian: Maintained the ISO/IEC 17025 system and conducted annual Management Reviews.
• Certification Maintenance: Sustained certifications for ISO 9001/14001 and OSHAS.
• HSE Management: Managed Health, Safety, and Environment (HSE) matters in the lab and served as an HSE committee member.
• Laboratory Safety: Oversaw laboratory safety, including managing staff exposure to hazardous chemicals, ensuring ducting efficiency, NM/PI reporting, waste disposal, and incident investigation. Conducted fire drills, managed first aiders, waste chemical management, hazardous chemical exposure management, PPE management, and tracked and reported incidents to the lab team.
• Customer Relations: Resolved customer complaints and supported new product/business development.

Achievement

• Zero Non-Conformity in Audits: Achieved zero non-conformity and zero observations in the Surveillance Audit for ISO/IEC 17025 in December 2006, covering 37 accredited tests. Repeated this success in the Reassessment Audit in December 2007.
• Internal Auditor: Served as an internal auditor for ISO/IEC 17025 across various Shell locations in Malaysia, as well as for ISO 14000/18001 and ISO 9000 within Shell MDS.
• Lab Renovation Initiatives: Initiated and planned lab renovations, including work scope definition, budgeting, and requirement planning.

Award

• 2005 Frontier of Excellence Award winner on the category Cost Leadership on New LIMS project (Highly Commendable), People category on Lab Accreditation to ISO 17025 obtained in 2002 sustained (Highly Commendable), and Revenue generation category on Break Through Sales of Saraline 185V (Runner-up).
• Receiver of Special Recognition Award 2006 from Shell MDS Management Team on successful rolled out and completed a flawless LIMS project within budget and ahead timeline.
• 2007 Frontier of Excellent Award winner on the Innovation category on Shell MDS Kerosene for Jet Fuels to the US Defense Department (Champion), Customer category on Journey to Laboratory Services.

• Supervision and Training: Managed laboratory technicians, appraised their performance, and trained them on new processes and Health, Safety, and Environment (HSE) standards.
• HSE Compliance: Ensured laboratory and staff adherence to HSE requirements.
• Technical Solutions: Provided technical solutions for equipment and operations.
• Quality Support: Supported the Quality Department with Lab Safety Audits and ISO certifications (ISO 9000, ISO 14000) as an internal auditor.
• Product Evaluation: Evaluated product failures.
• Documentation: Authored procedures and work instructions for the laboratory, including HSE guides.
• Risk Assessment: Evaluated chemical risk exposure and conducted job hazard analysis.