Summary
Overview
Work History
Education
Skills
Software
Languages
Timeline
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Tiara Fidelia

Tiara Fidelia

Business Development Executive
Subang Jaya, Selangor

Summary

Proven Business Development Executive with a track record of fostering robust client relationships and spearheading revenue growth strategies at The Bridge Agency. Skilled in lead generation and customer relationship management, I excel in building business networks and nurturing leads to expand market share. My leadership in staff management and market research has consistently driven team success and client satisfaction.

Overview

13
13
years of professional experience

Work History

Business Development Executive

The Bridge Agency
09.2023 - Current
  • Sourced and generated leads: Identified and targeted key decision-makers, including company directors, to expand the agency’s client base and pursue high-value business opportunities.
  • Client relationship management: Built strong, lasting relationships with senior executives, understanding their needs to deliver tailored financial products, leading to repeat business.
  • Tailored proposals and pitching: Analyzed client business objectives and proposed customized financial solutions. Delivered compelling presentations to corporate clients, closing deals with directors and securing advantageous terms.
  • Negotiation and deal closure: Led negotiations on service agreements, achieving mutually beneficial outcomes for clients and the agency.
  • Collaboration with the CEO: Worked closely with the CEO to align on business strategies and optimize sales efforts. Managed and mentored junior executives, guiding them to meet and exceed KPIs.
  • Training and development: Spearheaded the creation and implementation of a comprehensive training module for new hires, enhancing onboarding efficiency and improving team performance.
  • CRM implementation: Suggested and successfully implemented CRM systems to streamline client management, track leads, and optimize internal operations.
  • Confidentiality and documentation: Managed all aspects of the documentation process while ensuring the highest level of confidentiality for sensitive data.
  • Marketing and events: Led marketing initiatives, including designing promotional materials and organizing company events to strengthen the agency’s brand. Regularly interacted with potential and existing clients to nurture and maintain business relationships.
  • Operational support: Organized and coordinated internal and external events, prepared detailed meeting minutes, and ensured smooth execution of business operations.

Hair Stylist Cum Salon Manager

T-Finix Hair Salon
03.2018 - 07.2023
  • Client consultations and empathy-based sales: Conducted comprehensive hair consultations to understand client needs while providing empathetic, personalized advice to drive sales without using aggressive selling tactics.
  • Promotional strategy and community engagement: Developed and implemented creative promotional ideas to increase salon visibility. Organized community events and hair fashion shows to engage with clients and boost brand presence.
  • Team management and training: Managed daily operations while overseeing and mentoring staff, ensuring consistent quality and customer satisfaction. Trained new team members in both technical skills and customer service.
  • Brand awareness and partnerships: Established partnerships with local businesses and hair product distributors, securing mutually beneficial deals to boost sales and expand brand awareness.
  • Customer experience and innovation: Implemented unique, out-of-the-box strategies to enhance client comfort and overall satisfaction, making each visit memorable and tailored to individual preferences.
  • Salon reviews and reputation management: Increased the salon’s Google reviews and online reputation through consistent client engagement and satisfaction, resulting in positive feedback and repeat customers.

Freelance Makeup Artist

TiDimensions
08.2012 - 02.2018
  • Client sourcing and career growth: Proactively sourced and secured high-profile clients, including event organizers, fashion designers, and directors, accelerating career progression and expanding industry connections.
  • Event and media makeup artistry: Provided makeup services for various high-impact events such as fashion shows, advertisements, music videos, and other media productions, ensuring that looks were tailored to the specific needs of each production.
  • Creative collaboration and design proposals: Collaborated with fashion designers, directors, and stylists to propose unique makeup and hair designs that aligned with creative visions for each project, contributing to standout, cohesive looks.
  • Beauty pageant partnerships: Worked with beauty pageants to provide makeup and hairstyling services for contestants, ensuring they looked their best while enhancing the overall production value of the event.
  • Diverse makeup styles: Adapted makeup techniques to suit various client preferences, event themes, and artistic directions, showcasing versatility in traditional, modern, and avant-garde styles.
  • Brand representation: Represented and promoted premium makeup and hair products, establishing partnerships with beauty brands for product usage in events and shoots, enhancing visibility and product awareness.

International Student Ambassador

Limkokwing University
03.2015 - 11.2017
  • Greeted high-profile delegates: Welcomed dignitaries from around the world, including royals, political leaders, and business executives, ensuring they felt comfortable and well-accommodated during their visits.
  • Handled enquiries with professionalism: Addressed questions and concerns from international delegates, ensuring a smooth experience for all attendees at university-hosted events.
  • Emcee for high-profile events: Acted as the host and emcee for prestigious international events, which were attended by Malaysian royalty, representatives of the British monarchy, influential politicians, and global influencers.
  • Organized international university events: Played a key role in planning and executing international events for the university, ensuring they ran smoothly and met the high expectations of the attendees.
  • Reported directly to senior university leadership: Worked closely with Dato’ Tifanee Marie Lim, and occasionally with the late Tan Sri Dato’ Dr. Sri Paduka Limkokwing, to ensure all events aligned with the university’s global standards and vision.

Membership Sales Consultant

Celebrity Fitness
11.2011 - 03.2012
  • Increased membership sales: Consistently achieved and exceeded sales targets by building strong relationships with gym-goers, fostering trust, and introducing personalized membership packages.
  • Client engagement and rapport-building: Proactively interacted with members and potential clients on the gym floor, creating a welcoming and friendly atmosphere while discussing membership options tailored to their needs and fitness goals.
  • Promoted a positive environment: Played a key role in cultivating a fun and supportive gym environment, encouraging a sense of community and contributing to overall client retention and satisfaction.
  • Tailored membership proposals: Offered suitable gym membership options based on the individual goals and preferences of potential clients, ensuring their fitness objectives were aligned with the available services.
  • Initial fitness consultation: Provided basic fitness consultations for new members to assess their goals, understand their fitness levels, and recommend appropriate memberships or programs.

Education

Diploma in Hair Design

Limkokwing University
Cyberjaya
04.2001 -

Foundations in Arts

Sunway University
Sunway Petaling Jaya

Sijil Pelajaran Malaysia

SMK Subang Utama
Subang Jaya

Skills

Business Development

Customer Relationship Management

Lead Generation

Sales and Marketing

Lead prospecting

Relationship Building

Staff Management

Market Research

Presentations and public speaking

Software

Microsoft Excel

Google Sheets

Canva

Trello

Microsoft Word

Microsoft PowerPoint

Mondaycom

Languages

English
Native language
Malay
Proficient
C2

Timeline

Business Development Executive

The Bridge Agency
09.2023 - Current

Hair Stylist Cum Salon Manager

T-Finix Hair Salon
03.2018 - 07.2023

International Student Ambassador

Limkokwing University
03.2015 - 11.2017

Freelance Makeup Artist

TiDimensions
08.2012 - 02.2018

Membership Sales Consultant

Celebrity Fitness
11.2011 - 03.2012

Diploma in Hair Design

Limkokwing University
04.2001 -

Foundations in Arts

Sunway University

Sijil Pelajaran Malaysia

SMK Subang Utama

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Tiara FideliaBusiness Development Executive