TIAN SHIN YIN
Senior Retail Operation
Kuala Lumpur
Summary
Experienced Retail Operations professional in the Fashion Industry with over 10 years of experience. Skilled in establishing new stores and businesses across multiple states. Specializes in creating business plans to drive profitability and expand customer base. Recognized with awards including Best Store Manager, Best Store, Best CEO, and Best Area Manager for dedication and expertise in the field.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
General Store Manager
Uniqlo (M) Sdn Bhd
03.2025 - Current
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised and effectively trained >50 employees to decrease process lags and boost productivity.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Overcame challenges presented by seasonal fluctuations in business by developing innovative sales initiatives tailored to specific months or seasons.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Collaborated closely with regional managers to implement corporate initiatives across the entire store network.
- Streamlined operational processes to improve overall store efficiency and reduce overhead costs.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly for maximum profitability.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
- Enhanced store profitability by implementing effective inventory management and pricing strategies.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Area Manager
Uniqlo
01.2020 - 02.2025
- Oversees the operations of a group of stores in a given area/district.
- Responsible in developing business opportunities, managing the area's operational and service excellence plans.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Transformed underperforming teams into productive, profitable teams.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Developed and implemented strategies to improve customer service and increase sales.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Supervised various locations, enforcing high-quality standards of operation.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Store Manager
Uniqlo
01.2015 - 01.2019
- In charge of all operations in store, including personnel, merchandising, local marketing, layout, inventory management as well as staff development.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Education
Bachelor of Business - Studies/Administration/Management (Retail Management)
Tunku Abdul Rahman University College
01.2013 - 01.2015
Diploma of Business - Studies/Administration/Management (Retail Management)
Tunku Abdul Rahman University College
01.2011 - 01.2013
Skills
- Strategic Thinking
- Team Leadership
- Profit Analysis
- Customer relations
- Training and mentoring
- Stock management
Timeline
General Store Manager
Uniqlo (M) Sdn Bhd
03.2025 - Current
Area Manager
Uniqlo
01.2020 - 02.2025
Store Manager
Uniqlo
01.2015 - 01.2019
Bachelor of Business - Studies/Administration/Management (Retail Management)
Tunku Abdul Rahman University College
01.2013 - 01.2015
Diploma of Business - Studies/Administration/Management (Retail Management)
Tunku Abdul Rahman University College
01.2011 - 01.2013
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