Tia Fitriah Hamid
Senior Associate (QA/QC)
Kuala Lumpur,Malaysia
Summary
Agile-minded professional with 5 years of experience in the banking and financial crime industries. Specializes in financial crime consultancy, focusing on client onboarding processes , KYC , AML and due diligence within rigorous regulatory frameworks and jurisdictional requirements. Currently exploring new opportunities for a full-time position that presents professional challenges where I can leverage my skills to contribute effectively towards the company's objectives.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Senior QA/QC Associate
PwC Malaysia
11.2021 - Current
- Performed comprehensive reviews and quality assurance checks on KYC documentation, ensuring compliance with regulatory requirements and internal policies
- Maintained quality of at least 98% average and 80% First-time Ratio.
- Provided guidance and support to junior team members, offering training and mentorship on KYC best practices and regulatory requirements
- Acted as subject matter expert on due diligence-related matters, providing insights and recommendations to stakeholders and management
- Identified process gaps and inefficiencies and drive continuous improvement initiatives to enhance due diligence processes and controls
Relationship Manager
Malayan Banking Berhad
01.2020 - 11.2021
- Built and maintained relationships with new and existing clients while providing high level of expertise
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships
- Managed accounts to retain existing relationships and grow share of business
- Assessed client needs and developed plans to adequately address current and future objectives
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Personal Banker
Affin Bank Group
08.2019 - 12.2019
- Worked closely with management to strategize sales techniques to increase branch production and customer service
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
- Cross-sell bank products and services to meet customer needs and provide options.
Education
Bachelor's Degree - International Business
Grenoble Ecole De Management
Grenoble, France 09.2016 - 09.2019
Pre-University Foundation - Political Science & Business Management
Universiti Kuala Lumpur
Kuala Lumpur, Malaysia 01.2014 - 08.2016
Skills
Leadership Qualities
Customer Relationship Management (CRM)
Customer Due Diligence
Excellent Communication
MS Office
Websites
Languages
Malay
English
French
References
Available upon request.
Timeline
Senior QA/QC Associate
PwC Malaysia
11.2021 - Current
Relationship Manager
Malayan Banking Berhad
01.2020 - 11.2021
Personal Banker
Affin Bank Group
08.2019 - 12.2019
Bachelor's Degree - International Business
Grenoble Ecole De Management
09.2016 - 09.2019
Pre-University Foundation - Political Science & Business Management
Universiti Kuala Lumpur
01.2014 - 08.2016
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