THURGAH MANIMARAN
Restaurant Manager
Balakong
Summary
Accomplished Restaurant Manager with a proven track record at QSR Brands (M) Holdings BHD, enhancing operational efficiency and customer satisfaction. Expert in inventory control and staff management, I've successfully mentored teams for career advancement, significantly improving service quality. Skilled in problem-solving and decision-making, I've driven initiatives that resulted in notable performance improvements.
Highly proactive manager with 5 years of experience in team leadership in Food and Beverage industry. Background includes sales, management and customer service in fast-paced settings.
Overview
6
6
years of professional experience
7
7
Certifications
3
3
Languages
Work History
Restaurant Manager
QSR Brands (M) Holdings BHD
05.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Assistant Restaurant Manager
QSR Brands (M) Holdings BHD
11.2021 - 04.2022
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Managed team of up to 8-10 restaurant staff, maintaining exceptional customer service and quality standards.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
Shift Manager
QSR BRANDS (M) HOLDINGS BHD
01.2021 - 10.2021
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
All-Star
QSR Brands (M) Holdings BHD
10.2019 - 12.2019
- Developed employee skills through targeted training sessions, resulting in improved job performance.
Kitchen Crew Member
QSR Brands (M) Holdings BHD
04.2019 - 09.2019
- Made food according to standard recipes with requested changes for customer satisfaction.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, streamlining food preparation processes.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Expedited orders during peak hours, effectively reducing wait times for customers and increasing table turnover rates.
- Collaborated with front-of-house staff to ensure seamless coordination between kitchen and dining areas, enhancing the overall customer experience.
Education
Bachelor of Science - Information Technology
City University Of Science & Technology
Petaling Jaya, Selangor, Malaysia 04.2001 -
Skills
Staff management
Customer engagement
Recruitment
Schedule coordination
Operations management
Inventory control and record keeping
Shift management
Staff scheduling
Complaint resolution
Point of sale (POS) system operation
Problem-solving abilities
Coaching and mentoring
Decision-making
Cost controls
Additional Information
References
MR. Gordon Sebastian (Area Manager Pizzahut)
012-4757914
Certification
Food Handler
Timeline
Restaurant Manager
QSR Brands (M) Holdings BHD
05.2022 - Current
Assistant Restaurant Manager
QSR Brands (M) Holdings BHD
11.2021 - 04.2022
Leading A Restaurant (LAR1 2.0)
04-2021
Leading A Restaurant (LAR2 2.0)
04-2021
Shift Manager
QSR BRANDS (M) HOLDINGS BHD
01.2021 - 10.2021
Halal Course
02-2020
Shift Manager Program (SMP)
02-2020
Leading A Shift (LAS2.0)
02-2020
All-Star
QSR Brands (M) Holdings BHD
10.2019 - 12.2019
Train The Trainer
10-2019
Kitchen Crew Member
QSR Brands (M) Holdings BHD
04.2019 - 09.2019
Food Handler
04-2019
Bachelor of Science - Information Technology
City University Of Science & Technology
04.2001 -
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