Thurgaashini Ganesh Moorthy
Renewable Energy Engineer
Selangor ,Shah Alam
Summary
Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
K-youth Apprentice
Persolkelly
, Kuala Lumpur
09.2023 - 01.2024
- Gathered, organized and input information into digital database
- Completed research, compiled data, updated spreadsheets, and produced timely reports
- Analyzed problems and worked with teams to develop solutions
Customer Service Representative
Ubase Asia
Bandar Utama , Kuala Lumpur
05.2023 - 09.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Internship Student
Hasilwan(M) Sdn Bhd
Petaling Jaya , Selangor
01.2023 - 04.2023
- Accompanied sales team in handling client inquiries by phone, email or in person site visits.
- Completed documentation for tender projects and completed projects.
- Reported back to solutions manager to receive day-to-day tasks and responsibilities.
- Completed research, compiled data, updated spreadsheets, and produced timely reports
- Explored new technologies such as Aurora design software and PVSYST to streamline processes
Barista
Starbacks
Shah Alam , Selangor
06.2020 - 04.2022
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Pharmacy Assistant
Sri Sai Pharmacy
Tanjong Malim , Perak
12.2019 - 04.2020
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
- Kept pharmacy counter and related areas clean, neat and organized
- Counted and labeled prescriptions with correct item and quantity
- Communicated instructions to patients or caregivers about proper use and storage of drugs
- Processed payments for prescriptions and accurately completed cash and credit card transactions
Education
Diploma In Renewable Energy Management - Engineering (Pre-Engineering)
Spectrum International College of Technology
USJ Subang Jaya 06.2020 - 01.2023
Sijil Pelajaran Malaysia (SPM) -
Smk Subang
Shah Alam Selangor 01.2015 - 12.2019
Skills
Customer service
Research
Client Relationships
Problem-solving
Project support
Presentations
Analytics
Timeline
K-youth Apprentice
Persolkelly
09.2023 - 01.2024
Customer Service Representative
Ubase Asia
05.2023 - 09.2023
Internship Student
Hasilwan(M) Sdn Bhd
01.2023 - 04.2023
Barista
Starbacks
06.2020 - 04.2022
Diploma In Renewable Energy Management - Engineering (Pre-Engineering)
Spectrum International College of Technology
06.2020 - 01.2023
Pharmacy Assistant
Sri Sai Pharmacy
12.2019 - 04.2020
Sijil Pelajaran Malaysia (SPM) -
Smk Subang
01.2015 - 12.2019