Thurga Murali
OUG, Kuala Lumpur
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Service Desk Analyst
Baker Hughes
Kuala Lumpur
11.2022 - 04.2023
- Provide technical support to end-users via telephone, instant message and email.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Assisted with updating technical support best practices for use by team.
- Monitored systems in operation and quickly troubleshot errors.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Strong communication, interpersonal and customer relationship building skills.
Junior Associate Warehouse - Drug Substance
Biocon Sdn Bhd
Johor
11.2015 - 08.2018
- Responsible for receiving raw chemical materials, unloading deliveries and subsequently storing them in the warehouse while verifying checklist accuracy of shipment and inspection for damages, defects and quality issues as per standard operating procedures (SOP).
- Adapt on the electronic system usage with tools such as SAP, scanners and barcode readers and employ them for an efficient inventory control of raw chemical materials in the warehouse.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Perform raw chemicals dispensing under laminar air flow in clean room as per requisition form provide by production team.
- Responsible in storing of finished product transfer (API) and conduct dispatch procedure for Human Insulin to production overseas.
- Able in handling of rejected and expired materials, waste disposal as per standard operating procedures training.
- Liaise with external vendors on instrument calibration and maintenance.
- Establishing Corrective/Preventive Action system and procedures.
- Involvement in internal audit and ensure audit plans is executed accordingly.
- Good knowledge of current good manufacturing practices (cGMP), good documentation practices, basic microbiology training and computer literate.
- Strong communication skills, problem solving and analytical skills.
Education
Master of Science - Biotechnology
University of Malaya
Kuala Lumpur11.2024
Bachelor of Science - Biotechnology
AIMST University
Kedah10.2015
Skills
- MS Office Proficiency
- Troubleshooting and Assistance
- Customer service
- Good Manufacturing Practice (GMP)
- Good Laboratory Practice (GLP)
- Good Documentation Practice (GDP)
- Molecular analysis software such as ChromasPro, Clustal X, Bioedit
- Phylogenetic analysis software such as Tree3/Kakusan 3
- Data Entry using SPSS
- PCR, gel electrophoresis
Certification
- The Beginners Course for Clinical Research Training - July 2023
- Good Clinical Practice Training - July 2023
- Good Clinical Practice ICH GCP for Clinical Research Training - August 2023
Timeline
IT Service Desk Analyst
Baker Hughes
11.2022 - 04.2023
Junior Associate Warehouse - Drug Substance
Biocon Sdn Bhd
11.2015 - 08.2018
Master of Science - Biotechnology
University of Malaya
Bachelor of Science - Biotechnology
AIMST University
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