Thrishanjeet Kaur Narinder Singh
Customer Experience Specialist
Subang Jaya, Selangor,10
Summary
Seeking for a working position with a reputable company to deliver my best skills and to enhance my career growth. In addition to this, I also look forward in obtaining as much knowledge throughout my service in the company.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Accounts Assistant
Telediagnosys LLC
Kuala Lumpur, Kuala Lumpur
12.2022 - Current
- Handled payments and documents such as invoices, vouchers, employee reimbursements and statements.
- Prepared and mailed invoices to customers and documented account updates.
- Assisted the accounting team with month end closing procedures, ensuring timely completion and accuracy in reporting.
Business Owner
De Scent Candles
Kuala Lumpur, Kuala Lumpur
06.2021 - 12.2023
- Established strong customer relationships from weddings and corporate events.
- Consulted with customers to evaluate needs and optimal solutions.
- Consistently meeting customer expectations in terms of quality of products and services offered.
- Managed accounts which includes revenue and budgeting.
Advisor I, Customer Service
Concentrix CVG Malaysia Sdn Bhd /Department - Meta
Kuala Lumpur, Kuala Lumpur
10.2021 - 05.2022
- Experienced assisting international and local Meta advertisers through chats and emails.
- Collaborated with cross functional teams to address advertisers concerns and escalated issues whenever necessary promoting a seamless customer journey.
- Utilized CRM tools to track and document advertisers interactions, ensuring accurate records for future references and follow ups.
- Analyzed advertisers feedback and trends to identify areas of improvement, contributing to service enhancements and operational efficiency.
- Provided and learned my best customer handling skills throughout my experience with Meta.
Customer Experience Specialist
Agoda International
Kuala Lumpur, Kuala Lumpur
02.2020 - 08.2021
- Managed high volume customer interactions through chat, emails and phone calls, ensuring timely and effective resolution of inquiries.
- Provided exceptional service by actively listening to customers, understanding their needs and delivering tailored solutions to enhance their experience.
Flight Attendant
Malaysia Airlines Berhad
Kuala Lumpur, Kuala Lumpur
01.2018 - 12.2019
- Experienced full-service airline procedures
- Worked collaboratively with the flight crew to manage a professional in flight service while adhering to safety standards.
- Responded effectively to in flight emergencies utilizing trained protocols to ensure passenger safety and well-being.
- Provided personalized travel tips and recommendations on destinations and activities enhancing passengers travel knowledge and satisfaction.
Flight Attendant
Malindo Air
Kuala Lumpur, Kuala Lumpur
01.2017 - 12.2017
- Delivered exceptional customer service by assisting passengers with inquiries and ensuring a safe and comfortable experience throughout the flight.
- Conducted pre-flight safety demonstrations, educating passengers on safety protocols and emergency procedures, guaranteeing compliance with the airline's procedures.
- Complied with all company policies and federal regulations.
Front Desk Receptionist
Heritage Hotel Ipoh
Kuala Lumpur, Kuala Lumpur
1 2016 - 12.2016
- Greeted and welcomed guests in a professional and a friendly manner.
- Assisted guests with the check in and check out processes, ensuring a smooth and efficient experience.
- Assisted manager on the closure of the accounts daily.
- Responded to guests inquiries, offering assistance with local attractions, dining options and travel recommendations.
- Handled guests complaints with professionalism, resolving issues swiftly to ensure satisfaction.
Education
Foundation in Business studies - Business Education
Quest International University Perak
Ipoh 01.2015 - 12.2015
Sijil Pelajaran Malaysia - Science Stream
SMK Convent Ipoh
Ipoh 01.2014 - 12.2014
Skills
Guest Services
Customer Experience
Flight Safety
First Aid Services
Invoice Processing
Able to maintain positive work experience
Independent
Approachable and friendly
Miscellaneous
Immediate, Yes, Yes
Languages
English
Native language
English
Proficient
C2
Bahasa Melayu
Proficient
C2
Punjabi
Proficient
C2
Hindi
Advanced
C1
References
- Agoda International, Team Manager, +601126244697 (Azhari)
- Malaysia Airlines Berhad, Team Leader, +60122163069 (Bobby Lim)
- Telediagnosys LLC, COO, +1-800-490-0509, Email - sales@telediagnosys.com (Dr Ashish)
Interests
Sports
Nature
Timeline
Accounts Assistant
Telediagnosys LLC
12.2022 - Current
Advisor I, Customer Service
Concentrix CVG Malaysia Sdn Bhd /Department - Meta
10.2021 - 05.2022
Business Owner
De Scent Candles
06.2021 - 12.2023
Customer Experience Specialist
Agoda International
02.2020 - 08.2021
Flight Attendant
Malaysia Airlines Berhad
01.2018 - 12.2019
Flight Attendant
Malindo Air
01.2017 - 12.2017
Foundation in Business studies - Business Education
Quest International University Perak
01.2015 - 12.2015
Sijil Pelajaran Malaysia - Science Stream
SMK Convent Ipoh
01.2014 - 12.2014
Front Desk Receptionist
Heritage Hotel Ipoh
1 2016 - 12.2016
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