Human Resources Generalist with six years of experience managing hiring and onboarding, employee benefits and payroll, performance tracking methods and HR records. Reliable, knowledgeable and highly organized team player with excellent communication skills, team building and relationship management. Highly proficient with HRPlace software.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
1
1
Language
Work History
SENIOR HR EXECUTIVE
WORKEXPERIENCE, Nitco Solutions Sdn
Bhd
Kuala Lumpur
10.2021 - Current
Handling EP/DP queries Developing processes with respect to Audits, Policies that ensures compliance and ensuring that all functions within Human
Resources function is delivering service at excellent levels
Handling visa applications for overseas travel (for management /employee)
Liaise with Recruiter/Candidate on online
Employment Visa application upon receive approval form Immigration
Responsible for resolving employee grievances & guide supervisors on conflict resolution
Ensuring statutory compliance for PF withdrawal, annual returns, factory license, shop and establishment license, labor law and record information on timely basis
Responsible for F&F settlements of employees
Handling insurance-related issues Handling End to
Nd EP/DP Application
Led and directed work of 5 HR team members and handled hiring, training and termination
Developed comprehensive interviewing guides to improve candidate quality by evaluating both analytical and interpersonal attributes
Provided guidance and consultation to district managers to identify strategies to meet short and long-term business needs
Maintained "open door" policy to encourage employee communications and resolution of issues
Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes
Provided resolution to complex and confidential issues
HR& ADMIN ASSISTANT MANAGER
Yantrik Sdn Bhd
Kuala Lumpur, 14
08.2017 - 06.2020
Handling EP/DP queries
Developing processes with respect to Audits, Policies that ensures compliance and ensuring that all functions within Human
Sources function is delivering service at excellent levels
Handling visa applications for overseas travel (for management / employee)
Liaise with Recruiter/Candidate on the online
Employment Visa application upon receive approval form Immigration
Responsible for resolving employee grievances & guide supervisors on conflict resolution
Ensuring statutory compliance for PF withdrawal, annual returns, factory license, shop and establishment license, labor law and record information on a timely basis
Responsible for F&F settlements of employees
Handling insurance-related issues Handling End to End
Handling EP/DP Application
Led and directed work of HR team members and handled hiring, training and termination.
HR ADMIN CUM ASSISTANT
Hitachi Consulting
Kuala Lumpur
09.2014 - 07.2017
Liaise with executive and senior administrative
assistants to handle requests
and queries from senior managers
Answer and direct phone calls
Organize and schedule appointments
Plan meetings and take detailed minutes Write and
distribute email,
correspondence memos, letters, faxes and forms
Assist in the preparation of regularly scheduled reports
Develop and maintain a filing system
Update and maintain office policies and procedures
Order office supplies and research new deals and
suppliers
Maintain contact lists
Book travel arrangements
Submit and reconcile expense reports
Provide general support to visitors
ADMIN ASSISTANT CUM SECRETARIAL
TLC Architect
Kuala Lumpur
01.2013 - 08.2014
Worked well independently and on a team to solve
problems
Served as a friendly, hardworking, and punctual
employee
Organized and prioritized work to complete
assignments in a timely, efficient
manner
Sought to work through challenges and foster a
positive team spirit
Planned and implemented new content for company
website
Brought forth excellent creative thinking abilities and
skills
Communicated effectively with company managers to
understand the training
and development needs of teams
Operated with a willingness to embrace chance and
adapt strategies
accordingly.
CUSTOMER SERVICE
Telekom Malaysia
Kuala Lumpur
08.2011 - 01.2012
Managing large volume of customer calls
Resolve questions and service issues for customers via
phone, email and text
Resolve all inbound and outbound support requests
per established
guidelines
Identify and act as a company ambassador at all times
Be professional
PRE- SCHOOL TEACHER
Smart Reader Kid
Kuala Lumpur
01.2007 - 12.2007
Develop a careful and creative program suitable for
preschool children
Observe each child to help them improve their social
competencies and build
self-esteem
Guide children to develop their artistic and practical
capabilities through a
carefully constructed curriculum (identify shapes,
numbers or colors, do crafts
etc.)
Organize nap and snack hours and supervise children
to ensure they are safe
at all times
Employ a variety of educational techniques
(storytelling, educational play,
media etc.) to teach children