Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Managing Director
Delivinco Management and Hospitality Sdn Bhd
02.2023 - Current
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Expanded market presence through successful negotiation of key partnerships and acquisitions.
Assistant Vice President, Overseas Region Operations
Tak Chun Group
Manila
9 2019 - 9 2021
- Working with Head Office of Tak Chun Group in Macau and manage the operation on services personnel in Manila, Philippines and Danang, Vietnam.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
Assistant Vice President, VIP Services
Genting Hong Kong
Hong Kong
10.2015 - 09.2019
- Working in corporate office of Genting Hong Kong and managing a team of VIP services both ship-based and shore-based of over 120 staffs
- Setup membership operation, VIP services team for two mega cruise ships, Genting Dreams in 2016 and World Dreams on 2017
- Gained in-depth knowledge on manning budgeting, membership equipment and system knowledge as well as dealing with senior management on reporting of VIP Services and Membership operation.
Assistant Vice President, VIP Services
Genting Jeju
12.2014 - 10.2015
- Worked together with table games operation, cage operation team and back of house operation team to setup casino in Jeju, Korea
- Gained in-depth knowledge of setup of VIP services team, provides staff training, written VIP services Standard Of Procedures, written marketing strategies proposal.
VIP Services Manager
Star Cruises
08.2007 - 12.2014
- Over 7 years working experience onboard and gained in-depth knowledge of hosting VVIP player, managing customer expectation and managing a team of staffs
- Started working onboard cruise ship as VIP services Host on August 2007, promoted to VIP services Executive after working as VIP services Host for 2 years, then promoted to VIP Services Assistant Manager on April 2010 after 10 months as VIP services Executive
- On 5th year January 2012, promoted to VIP Services manager.
Education
High School Diploma -
04.2004 - 05.2005
Skills
Sales Leadership
Business Development
Recruitment Strategies
Casino System - Dynamic Reporting System
Casino & Marketing Report System
Hotel system - Fidelio CRM system - Salesforce
Microsoft Excel
Microsoft Words
Languages
English
Native language
English
Proficient
C2
Chinese (Mandarin)
Proficient
C2
Chinese (Cantonese)
Proficient
C2
Malay
Advanced
C1
Timeline
Managing Director - Delivinco Management and Hospitality Sdn Bhd
02.2023 - Current
Assistant Vice President, VIP Services - Genting Hong Kong
10.2015 - 09.2019
Assistant Vice President, VIP Services - Genting Jeju
12.2014 - 10.2015
VIP Services Manager - Star Cruises
08.2007 - 12.2014
Taylor’s College - High School Diploma,
04.2004 - 05.2005
Assistant Vice President, Overseas Region Operations - Tak Chun Group
9 2019 - 9 2021