THIYAGU A THECHANAMOORTTHY

· Floor manager- managed SRVII related queries and daily BAU

· Engaging with country stakeholder in renewing SLA and process enhancement

· Performing client outreach globally to ensure Payment Transparency checks in order and as per AML guideline.

· Managed and motivated employees to be productive and engaged in work.

· Accomplished multiple tasks within established timeframes.

· Maximized performance by monitoring daily activities and mentoring team members.

· Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

· Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

· Coordinated with UVT team to upgrade technology infrastructure, enhancing operational efficiency and data security.

· Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Spearheaded transition to remote work during global health crisis Covid, ensuring business continuity and employee safety.
• Performing major revamp of Cash Analytics process across 3 Hubs.
• Dealt with Cash Recharges vs effort for revenue counts
• Data analysis for product and volumes produce within cash hubs.

• Assist the manager in daily operations to achieve service quality by exceeding service standards and achieving zero defect for Cash Management Operations.
• Discharge operational duties of the Payments Unit as instructed by the manager of the unit and ensure that the established service standards are meet.
• Perform specific duties as instructed by the team manager in accordance to the relevant procedures, guidelines, instruction and standard set in order to meet the productivity and service standards set.
• Support the development of the payment processing systems to meet local and business needs and more importantly in meeting the needs of the client.
• Implement quality initiatives and activities of the division in accordance to the Group Quality System.
• Ensure that the set productivity target – efficiency, accuracy, defect management and processing turnaround standards are achieved (within own area of responsibility)
• Ensure awareness and full compliance of all laid down rules, regulations policies, guidelines, procedures, practices and code of conduct imposed by the Company or Group.
• Support the roll-out of appropriate quality management systems and other initiatives by the Company
• Contributing idea for the improvement on the processes, procedures, end to end processing and team management.
• Complete non routine assigned task within the set deadline.
• No complaints from the customers related to poor and indifferent service attitude and discourtesy.
• No major adverse findings from the internal or external auditors including quality audits.

• Managing a team with 10-15 sales associate
• Maintain a high degree of customer interactions and experience with walk-in customers.
• Resolve all contact queries with customer and only escalate technical related issues.
• Handle high value transactions in terms of cash and devices
• Mobile trainer for all new devices for Apple, Blackberry and Android products.
• Consistently exceeded monthly personal sales target
• Effectively contributed towards the centre’s KPI target on daily, monthly and yearly basis.
• Built and maintained motivation and good teamwork as a team leader
• Zero customer complaints logged on poor service
• Top sales team in central Region for Quarter 2 & 3
• Top personal broadband and postpaid achiever
• Employee of the monthNovember
• Top consultant- Elite & VIP customer

• Developed strong rapport with vendors and suppliers for efficient delivery of goods needed at the cinema facility.
• Oversaw daily operations, ensuring smooth functioning of the cinema and adherence to safety protocols.
• Managed cash handling procedures, ensuring accuracy in financial transactions and minimizing discrepancies in daily reports.
• Coordinated with marketing teams to create targeted advertising campaigns resulting in increased ticket sales.
• Conducted regular performance evaluations, providing constructive feedback and recognizing top performers for their contributions.
• Facilitated weekly team meetings highlighting employee achievements promoting teamwork spirit.
• Resolved customer complaints effectively, demonstrating empathy and taking proactive steps to prevent future issues from arising.
• Established clear lines of communication between all departments within the cinema complex to streamline operations across various functions.
• Trained new employees on company policies and procedures, fostering a positive work environment and high retention rate among staff.