THIVYA SAGARAN@SEGARAN

• Managed day-to-day community pharmacy operations and professional pharmacy services delivery.
• Dispensed medicines, provided patient counselling, and delivered pharmaceutical care daily.
• Managed medicine, medical supply, and supplement procurement per pharmacy requirements.
• Assessed stock needs by monitoring inventory, consumption, lead times, minimums, maximums.
• Prepared accurate purchase requisitions and purchase orders under procurement procedures.
• Liaised with suppliers on quotations, availability, pricing, delivery, and backorders.
• Followed up outstanding orders to prevent stock-outs of essential items.
• Checked received products for quantity, specifications, batch numbers, expiry, condition.
• Handled short-dated, damaged, or incorrect supplies with supplier replacement.
• Maintained procurement records and documentation for audits and inventory checks.
• Monitored medication expiry dates and applied FIFO for stock rotation.
• Supervised pharmacy staff and coordinated daily workflow and operational activities.
• Trained and educated staff on medicines, supplements, and essential products.
• Sourced medication and essentials by contacting general practitioners and private companies.
• Led yearly audits conducted by enforcement officers for pharmacy compliance.
• Maintained compliance with pharmacy regulations, professional standards, and controlled-medicine rules.
• Developed practical experience in business operations, purchasing, and pharmacy management.

• PRP : Completed provisionally registered pharmacist training, April 2017- November 2019.

OUTPATIENT PHARMACIST :

• Managed screening prescriptions, dispensing and cross-checking of medications and controlled-medicines by checking counts and dosage accuracy on prescriptions before releasing medication to patients to avoid medical complications.
• Discuss with doctors for pharmaceutical care for patient & nventing pharmaceutical care for patient when needed.
• Provided CME and medication information for pharmacy staff, nurses and doctors.
• Involved in clinical audit annually.
• Involved in project 'Kenali Ubat Anda' yearly to educate our community on medications.
• In-charge of training and guiding new pharmacists (PRP) and pharmacy students, sharing knowledge and promoting professional development.
• Provided prescription intervention services and arranged delivery of prescription medicines to patients.
• Kept accurate and up-to-date patient medical records stored on pharmacy management systems.
• Resolved medication-related queries from patients and healthcare providers, offering clear, informative guidance.
• Handled World Pharmacist Day activities and served as emcee ; also coordinated activities for World Antibiotics Awareness Week in HBUK and Ulu Kinta district.
• Managed dispensing and rountine outpatient services, including SPUB (Sistem Pendispensan Ubat Bersepadu) and postal medication services.
• In-charge of Psychiatric Medication Therapy Adherence Clinic (PMTAC) activities, supporting medication adherence and patient counselling.
• COVID-19 Vaccination Coordination : Coordinated COVID-19 vaccination for HBUK healthcare workers, overseeing the vaccine process from receipt of vaccine stocks and verification of stock/expiry details through preparation, administration coordination and completion of vaccination of healthcare staff.

WARD PHARMACIST :

• Managed pharmacy services for psychogeriatric patients.
• Participated in ward rounds and consulting other healthcare workers regarding medication therapy, providing critical interventions of medication usage and dosage.
• Collaborated with health care professionals to monitor and evaluate medicine therapy quality and effectiveness by engaging in Therapeutic Drug Monitoring.
• Conducted monthly audit for ward stocks.
• Counsel and educate patients on medication therapy.
• Placed timely and accurate supply orders to maintain optimal levels of medications, containers, labels and other materials.
• Processed and accurately labelled medicine to dosage requirements and warnings.
• Conducted medication reviews and health checks, offering personalised advice to enhance patient wellbeing.
• Advised on medication storage and disposal, minimising environmental impact and promoting safety.
• Delivered pharmaceutical care to meet patients' health and well-being, continuously evaluating services and procedures to make improvements.
• Communicated with nursing and medical personnel regarding medication orders or drug therapy issues.
• Verified accuracy and completeness of information on prescription and refill requests.
• Answered multi-line phone and processed high volume of order requests from nurses, doctors and chemists.

• Completed hospital pharmacy internship in private hospital setting.
• Gained practical exposure to hospital pharmacy workflow, medication supply and dispensing and inventory along with procurements.
• Observed and assisted with professional pharmacy services under supervision.