Thivannidasa a/p Chandra Dasa
Cheras
Summary
A law & Commerce undergraduate who are looking forward to pursue an exciting role in her career with dedication and provide efficiency to the fullest in a professional organizational environment with a good working experience in corporates and teaching organizational.
Overview
13
13
years of professional experience
Work History
Customer Support Specialist
TDCX (MY) SDN BHD
10.2024 - Current
- Assisted customers with product-related questions, feedback and complaints.
- Maximised customer satisfaction by resolving service issues promptly.
- Provided clear and concise step-by-step technical support to guide clients.
- Conducted tactical troubleshooting to identify faults.
- Conducted remote troubleshooting sessions to identify and solve technical problems.
- Diagnosed and resolved technical issues for customers via phone, email, and remote access tools, improving client satisfaction and reducing downtime.
- Maintained a high level of product knowledge to offer expert advice on technical queries.
- Used an empathetic and friendly tone when dealing with customer issues and complaints, helping to defuse conflicts and maintain customer satisfaction.
- Maintained engaging conversation with customers to build relationships and upsell further products.
KYC analyst (Regulatory Compliance)
Accenture
02.2024 - 07.2024
- Supported the development of KYC training materials, fostering a culture of compliance and continuous learning.
- Demonstrated strong resourceful skills to help company prevent money laundering, terrorist financing and illegal financial activities.
- Conducted enhanced due diligence on politically exposed persons PEPs, minimising reputational and financial risks.
- Registered information on database to maintain accurate records of customers, tracking history and printing supporting documentation.
- Monitored transactions for suspicious activity, reporting findings to senior management for further investigation.
- Reviewed customer accounts to detect delinquencies and fraudulent characters, providing protective measures for company.
Assistant Manager( Customer Specialist)
OCBC Contact Centre
09.2023 - 12.2023
- Serve Singaporean customers to resolve issues or inquiries regarding banking and credit card account information.
- Build connection and trust between customers and products for a better reputation and understanding of the product.
- Resolves product or service issues by escalating, clarifying, determining the root cause of the matter, giving the best solution, expediting correction or adjustment, following up to ensure resolution.
- Cross sell loan and deposit products and other services to new and potential customers.
Customer Assistant
TDCX (MY) SDN BHD
09.2022 - 09.2023
- Provide excellent customer experience via all relevant communication channels.
- Handled customer complaints with empathy and patience, offering practical solutions to retain goodwill and foster positive relationships.
- Assist Fraud investigation by pulling out transaction data from system into excel and email to Singapore fraud investigation supervisor.
- Handle social media platform such as Instagram and Facebook private messages and public post comments through Meta Business.
US Backend Executive
IBM (International Business Machines Corporates)
07.2021 - 06.2022
- Resolve cases from slack channel and assign ticket cases on capable and potential engineer according to their availability schedule.
- Email case details to management according to the cases for the engineer's.
- Follows SLA according to the severity level of each case.
- Assist the US team leader to contact another engineer for availability.
- Perform outbound to team leader, followed by Service Delivery Manager if the engineer fails to answer the call and is unable to find an available engineer according to the state.
Internship -Legal Assistant
Rasvin Sodhi & CO
09.2020 - 02.2021
- Prepare Letters of Demand for litigation matters.
- Research on Legal Cases and Sections for Affidavit preparation purposes.
- Prepare Letters for any Legal matters.
- Make outbound calls to the Client, Solicitors and authorised persons for legal matters.
- Receive/ Prepare documentation such as printing, binding and arrangements.
- Perform outbound calls/ email to nearest management for marketing purpose.
Volunteer Teacher & Seminar (History subject)
Sri Murugan Centre Youth
07.2013 - 09.2020
- Assisted in planning, creating, developing and sourcing teaching materials.
- Delivered engaging educational content to students of various age groups, adapting lessons to meet diverse learning needs.
- Prepared children for new areas of learning by developing engaging, innovative lesson structures.
- Provided extra support to struggling or underachieving children through effective one-on-one tutoring.
- Monitored progress through classwork, coursework and project marking to provide extra support for struggling students.
- Collaborated with fellow volunteers and teachers to share best practices and resources, improving team effectiveness.
- Participated in teacher training sessions and workshops to continually develop professional skills and knowledge.
- Facilitated group projects and collaborative learning, encouraging teamwork and communication among students.
Education
Sijil Tinggi Pelajaran Malaysia - Art Stream
SMK BTHO(2)
09-2023
Bachelor in Law and Commerce - Honours
Management and Science University
09-2021
Skills
- Organizing
- Communication
- Time keeping
- Hard-working
- Team Leader
- Microsoft Office
- Salesforce System
- Canva Professional
- Meta Business
- Avaya System
- CRM system
- MyLegalSoft
Languages
English
Proficient
C2
Malay
Advanced
C1
Tamil
Advanced
C1
References
- Madam Shafiqah Johari, MSU (Management and Science University), 0143096772, Mentor
- Mr. Sashi, IBM (International Business Machines Corporation), 012-679 9670, Head of Manager
- Mr. Sarvesh, SMC (Sri Murugan Center), 016-3590119, Organiser of SMC
- Mr. Tony, Accenture, 014-9240701, Operation Manager
Awards
- Dean list Award on Final Semester
- Best Sri Murugan Center STPM
- Volunteer Award
Timeline
Customer Support Specialist
TDCX (MY) SDN BHD
10.2024 - Current
KYC analyst (Regulatory Compliance)
Accenture
02.2024 - 07.2024
Assistant Manager( Customer Specialist)
OCBC Contact Centre
09.2023 - 12.2023
Customer Assistant
TDCX (MY) SDN BHD
09.2022 - 09.2023
US Backend Executive
IBM (International Business Machines Corporates)
07.2021 - 06.2022
Internship -Legal Assistant
Rasvin Sodhi & CO
09.2020 - 02.2021
Volunteer Teacher & Seminar (History subject)
Sri Murugan Centre Youth
07.2013 - 09.2020
Sijil Tinggi Pelajaran Malaysia - Art Stream
SMK BTHO(2)
Bachelor in Law and Commerce - Honours
Management and Science University