Microsoft
Thivager Suchart Panneer Selvam
Ampang
Summary
Reliable, motivated, top-notch sales associate with outstanding customer service skills and relationship-building strengths leading to customer loyalty. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Executive Technical Support
Scicom (MSC) Berhad
Kuala Lumpur
09.2021 - 01.2022
- Actively listened to customers' requests, confirming full understanding before addressing concerns for Australia and New Zealand Asus customers.
- Consistently review and follow back escalated cases and closing them within a stipulated time frame with 75% ratio.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Documented support interactions and repair service requests in CRM for future reference.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
IKEA for Business Associate (B2B)
IKEA, Ikano Handel Sdn. Bhd
Kuala Lumpur
03.2019 - 02.2021
- Collaborated with team members to achieve target results.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used coordination and planning skills to achieve results according to schedule.
- Managed inventory reports with relevant departments for upcoming discontinued and new articles, supply shortages and such.
- Leading the Market Hall team for FY20 price changes making sure that all the affected articles has been changed by checking the price display on the stocks, cashier system,Microsoft Dynamic Navision system and official online platform.
- Lead the department in tertial SISAN projects.
Sales Associate
IKANO HANDEL SDN BHD, IKEA Cheras
Kuala Lumpur
11.2017 - 02.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Customer Care Officer, Executive
AEON Credit Service (M) Bhd
Kuala Lumpur
04.2017 - 11.2017
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Documented customer interactions and relationships using CRM systems.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer comments and questions via LiveChat during shifts.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Responded to customer calls and emails to answer questions about products and services.
Education
Bachelor of Arts - Bachelor in Human Capital Management
Management And Science University
Shah Alam, Malaysia 11.2012 - 08.2017
Skills
Sales trends
Software
Adobe Spark
Google Workspce
Accomplishments
- IKEA Value Ambassador for the year 2020
- Documented and resolved inventory accuracy which led to 80 %.
- Collaborated with team of 10 in the resolving pending E-Commerce issues due to Covid 19 lockdown.
Timeline
Executive Technical Support
Scicom (MSC) Berhad
09.2021 - 01.2022
IKEA for Business Associate (B2B)
IKEA, Ikano Handel Sdn. Bhd
03.2019 - 02.2021
Sales Associate
IKANO HANDEL SDN BHD, IKEA Cheras
11.2017 - 02.2019
Customer Care Officer, Executive
AEON Credit Service (M) Bhd
04.2017 - 11.2017
Bachelor of Arts - Bachelor in Human Capital Management
Management And Science University
11.2012 - 08.2017
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