-Music
Thivager Elangovan
Hospitality
702B Mount Erskine 10470 Penang
Summary
Dedicated Customer Service professional with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines. Pursues every opportunity to support team members and proactively address issues.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Delivery Rider
Grab
06.2021 - Current
- Navigated through diverse weather conditions safely, adhering to all traffic regulations for a smooth delivery experience
Waiter
Ingolfs Kneipe German Restaurant And Bar
11.2017 - 08.2022
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Bartender
Internship At Lone Pine Hotel
12.2020 - 03.2021
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Fine Dining Server
Internship At Eastern & Oriental Hotel
12.2018 - 03.2019
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
Barista, Waiter
La Zengar Cafe
02.2023 - 01.2024
- Operated espresso machines and commercial coffee brewers to create beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Diploma in Hotel Management -
UOW Malaysia KDU Penang University College
George Town, Malaysia 08.2018 - 10.2021
Sijil Peperiksaan Malaysia (SPM) -
SMK St. Xavier Institution
George Town, Malaysia 01.2012 - 12.2016
University of Cambridge English Language 1119 -
SMK St. Xavier Institution
George Town, Malaysia 04.2001 -
Skills
Personal Information
- Date of birth
18-11-1999
- Place of birth
Penang
- Gender
Male
- Nationality
Malaysian
- Marital Status
Single
Interests
-Art
-Sports
-Socializing
Software
Microsoft Word, Excel, Power Point
Certification
Battle Of The Chefs (Volunteer)
References
Suguna Migeemanathan,
Lecturer, KDU College Penang, School of Hospitality, Tourism & Culinary Arts,
suguna@kdupg.edu.my,
0125527553
Ben
Restaurant Supervisor, Ingolf's Kneipe German Restaurant And Bar
0175311567
Maran
F&B Supervisor, Lone Pine Hotel
0174330661
Timeline
Barista, Waiter
La Zengar Cafe
02.2023 - 01.2024
Delivery Rider
Grab
06.2021 - Current
Bartender
Internship At Lone Pine Hotel
12.2020 - 03.2021
Fine Dining Server
Internship At Eastern & Oriental Hotel
12.2018 - 03.2019
Diploma in Hotel Management -
UOW Malaysia KDU Penang University College
08.2018 - 10.2021
Waiter
Ingolfs Kneipe German Restaurant And Bar
11.2017 - 08.2022
Sijil Peperiksaan Malaysia (SPM) -
SMK St. Xavier Institution
01.2012 - 12.2016
University of Cambridge English Language 1119 -
SMK St. Xavier Institution
04.2001 -
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