Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic
THI TRA MY HUYNH

THI TRA MY HUYNH

Quality Assurance And Service Delivery Specialist | Skilled In Team Leadership, Content Moderation And Operational Excellence
PETALING JAYA

Summary

Dynamic Quality Assurance Analyst with a proven track record at Accenture Technology Solutions, excelling in mentoring and streamlining QA processes. Skilled in root-cause analysis and fostering collaboration, I enhance team performance and drive quality improvements, ensuring project alignment and efficiency in delivering exceptional results.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Quality Assurance Analyst

Accenture Technology Solutions
02.2021 - 07.2025
  • Mentored and coached team members on QA topics and strategies.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.

Cafe Attendant

Viking Ocean Cruise Lines
08.2018 - 07.2020
  • Worked across various F&B outlets, including specialty restaurants
  • Handled guest reservations and hosted VIP tables
  • Managed station operations and small team coordination
  • Supported administrative tasks: scheduling, delegating, and service delivery

Assistant F&B Manager

Aunty Melon Food
11.2017 - 03.2018
  • Developed SOPs for new Asian Home-style restaurant concept
  • Collaborated in food menu development
  • Conducted market research and analyzed customer behavior

Education

Master of Arts - Hospitality And Tourism Management

Swiss Hotel Management School
Leysin, Switzerland
04.2001 -

Bachelor of Arts - Marketing Management

FPT University
Danang, Vietnam
04.2001 -

Skills

Quality assurance

Root-cause analysis

Quality assurance controls

Quality processes

Mentoring and training

Collaboration and communication

Hobbies

Hiking 

Baking

Outdoor Activities

Timeline

Quality Assurance Analyst

Accenture Technology Solutions
02.2021 - 07.2025

Cafe Attendant

Viking Ocean Cruise Lines
08.2018 - 07.2020

Assistant F&B Manager

Aunty Melon Food
11.2017 - 03.2018

Master of Arts - Hospitality And Tourism Management

Swiss Hotel Management School
04.2001 -

Bachelor of Arts - Marketing Management

FPT University
04.2001 -

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THI TRA MY HUYNHQuality Assurance And Service Delivery Specialist | Skilled In Team Leadership, Content Moderation And Operational Excellence