Hi, I’m
Thiruvarasu Erik
Entrepreneur
Puchong
It is never too late to be what you might have been.
George Eliot
Summary
Experienced professional with over 15 years in customer service, technical support, and digital marketing. Adept at managing and resolving complex technical issues, optimizing processes, and enhancing customer satisfaction. Demonstrated expertise in social media support, digital marketing strategies, logistics, and business operations. Proven track record of driving business growth and fostering innovation within teams.
Overview
15
years of professional experience
4
Certificates
5
Languages
31
years of post-secondary education
Work History
Jutamax Resources
Entrepreneur
04.2020 - Current
Job overview
- Managed and operated a multiple business such as cleaning, logistics and general services with, overseeing daily operations and ensuring high-quality service delivery.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Streamlined operations by identifying inefficiencies and implementing cost-saving measures that improved overall profitability.
- Negotiated supplier contracts to secure competitive pricing for materials and services.
- Coordinated logistics, optimizing routes and schedules to enhance efficiency and reduce costs.
Teledirect Singapore
Client Service Associate (Social Media APAC)
09.2018 - 04.2022
Job overview
- Provided second-level client support for technical issues related to the platform, billing, and other concerns.
- Contributed to the development of marketing materials targeted at promoting our company''s products and services more effectively among existing and prospective clientele groups.
- Identified and tracked potential or ongoing bugs, coordinating with internal and external parties for troubleshooting. Create tickets for next-level investigation and rectification.
- Specialize in Online Advertising support for the largest social media platform. Work closely with stakeholders and engineers for optimal client experience.
- Perform data analysis to improve customer experience and drive business growth.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Singtel
Senior Digital Support Executive
04.2013 - 09.2018
Job overview
- Enhanced partner support processes, optimized workflows, and improved operational efficiency by identifying trends. Work closely with stakeholders and engineers for optimal client experience.
- Evaluate user problems using test scripts and expertise. Provide solutions via phone, email, and live chat, managing up to 50 live chats daily.
- Pioneer member for Ask Shirley, Web Chat, and Messaging app platform setup.
- Develop new employee evaluation processes. Coordinate with stakeholders for process improvement and timely responses.
Hooha Sdn Bhd
Customer Service Assistant Manager
03.2012 - 03.2013
Job overview
- Resolve high-level customer issues and oversee a team of customer service professionals.
- Participated in projects to explore and implement system and process improvements. Verify data integrity and accuracy.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Liaise between suppliers, media, and clients for campaign execution. Prepare event materials and coordinate event logistics.
- Build relationships with stakeholders, including suppliers and customers.
Dijaya Corporation (Tropicana City Mall)
Advertising & Promotion Officer
01.2009 - 03.2012
Job overview
- Secured sponsorships and assisted in the development of marketing plans.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
- Managed budgets effectively, prioritizing resource allocation for maximum impact on departmental goals.
Education
SMK Batu 8Puchong, Selangor
SPM in Arts
Skills
Technical Support & Troubleshooting
Certification
Certificate of Business Writing Course by Shirley Taylor
Accomplishments
- Received over 30 direct written compliments from clients.
- Awarded Singtel Service Champion Award (GOLD quarterly, SILVER annually).
- Won Employee of the Month twice at Tele Direct for the APAC market.
- Enhanced customer engagement and relationships on social media platforms like Facebook and Instagram.
Timeline
Entrepreneur
Jutamax Resources
04.2020 - Current
Client Service Associate (Social Media APAC)
Teledirect Singapore
09.2018 - 04.2022
Senior Digital Support Executive
Singtel
04.2013 - 09.2018
Customer Service Assistant Manager
Hooha Sdn Bhd
03.2012 - 03.2013
Advertising & Promotion Officer
Dijaya Corporation (Tropicana City Mall)
01.2009 - 03.2012
SMK Batu 8
SPM in Arts
04.2001
Availability
See my work availability
Not Available
Available
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