Thinesh Sandrasegran
Summary
Professional with solid background in managing retail environments. Adept at fostering team collaboration and driving results through effective leadership and adaptability. Skilled in inventory management, customer service, and staff development. Known for reliability and flexibility in meeting shifting demands of retail floor.
Experienced with team leadership, inventory management, and customer service. Utilizes strategic planning and staff training to enhance store operations and customer satisfaction. Track record of maintaining high standards and fostering teamwork for optimal results.
Professional in culinary management, skilled in overseeing kitchen operations and maintaining high standards of cleanliness and food safety. Proven ability to lead teams towards achieving operational excellence and enhancing customer satisfaction. Known for strong team collaboration and adapting to changing needs, with proficiency in inventory management and quality control.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
3 Monkeys
06.2019 - 03.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Shift Supervisor
Marrybrown
02.2019 - 04.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed staff hiring, training and supervision.
Cashier
MarryBrown Genting Higllands
12.2015 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Reduced food waste by implementing proper storage techniques and inventory management.
Education
Diploma - Business Management
Trinity International College
Boon Lay, Singapore08-2022
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Shift management
- Complaint resolution
- Food service background
- Schedule coordination
- Pre-shift walk-through
- Kitchen equipment operation and maintenance
- Order delivery practices
- Supply chain management
Languages
English
Upper intermediate (B2)
Tamil
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Restaurant Manager
3 Monkeys
06.2019 - 03.2025
Shift Supervisor
Marrybrown
02.2019 - 04.2019
Cashier
MarryBrown Genting Higllands
12.2015 - 12.2018
Diploma - Business Management
Trinity International College
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