Thinendran Ragunathan
SAFETY AND SECURITY TEAM LEADER Le Meridien PETALING JAYA
No 185 CP 3/24 TAMAN CHERAS PERDANA,SELANGOR
Summary
Defensive security personnel with in-depth knowledge of law and order. Consistently works flexible hours in extreme weather conditions.
Talented at keeping personnel, building and equipment secure.
Diligent Security professional with 3 years of experience monitoring facility staff and visitors to maintain order and safety.
Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Excellent observational, problem-solving and decision-making skills combined with detail-oriented nature, unparalleled integrity and sound judgment.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Security Patrolling Officer
Asian Security Services Sdn. Bhd
- Descriptions and Responsibilities Developing and implementing security policies, protocols and procedures.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Controlling budgets for security operations and monitor expenses Recruiting, training and supervising security officers and guards.
- Attend meetings with other managers to determine operational needs Plan and coordinate security operations for specific events.
- Coordinate staff when responding to emergencies and alarms Review reports on incidents and breaches Investigate and resolve issues Create reports for management on security status.
- Secret Auditing to the Building without security Guard knowledge and ensure the guards always alert in post.
- Coordinate good relationship nearest Police Stations/ or officers for incase any emergencies.
- Keep tracking 2 hours on patrolling by online system.
Customer Service Tour Manager
Vinagayar Golden Express Transports
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Entertained tour guests with various props and signs for maximum engagement, fun and lasting memories.
- Provided information on various sites throughout CITY area, relaying little-known stories to provide interest.
- Built personal relationships with guests to promote positive experiences.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
- Responded to clients' questions, issues and complaints and found appropriate solutions when needed.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
IT Executive
Rokonma (M) Sdn Bhd
- Configured and implemented IT initiatives to produce measurable business value.
- Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
- Guided testing process and validation for major software releases.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Monitored systems in operation and quickly troubleshot errors.
- Promoted efficiency among departments with prompt resolution of system issues.
- Used ticketing systems to manage and process support actions and requests.
- Configured hardware and granted system permissions to new employees.
- Assisted with updating technical support best practices for use by team.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and networking.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Operation Executive
MALAYSIAN HARVEST SDN BHD
- Regular visits to Outlet (Aeon Shopping Centre) across our site to monitor standards of cleanliness, to establish and implement ways to improve and meet the Supervisor needs of the Outlet
- To have the overall responsibility for the practical organization of the day to day cleaning operation
- To monitor stocks of cleaning equipment and materials in order that orders can be placed on a timely basis
- To maintain a flexible daily cleaning schedule of all internal areas of the Outlet
- Check on a daily basis that all areas of the Outlets are cleaned to a satisfactory standard and daily cleaning logs are completed for each work section
- Investigate and maintain a working knowledge of developments in cleaning equipment and materials and to identify means by which the cleaning operation might be developed
- Maintain supplies of cleaning materials and equipment, keeping check of what will be required and placing orders to maintain
- Maintain the Personal Digital Assistant (PDA) system the upgrade cleaning inspection on the online
- Perform Auditing and Inspection during visit at outlet
- Update meeting with client regarding complex cleanliness.
Junior System Support cum Computer Operator
Network Technology Sdn Bhd
- Involved in system monitoring and report printing and sorting
- Run daily end day jobs and perform daily backups
- Daily activities running on NT servers and pc based system
- Send daily reports to branch via connect direct (remote printer software),
- Do housekeeping and reporting jobs
- Check the server status by using ping method and using checklist
- Monitor and apply patches on Microsoft product and Symantec antivirus servers when required and check the virus definition
- Setting up and troubleshooting network problems within the organization
- Troubleshooting and running daily data backup using Veritas back up system
- Basic maintenance on Lexmark, Xerox, Dot matrix and HP laser printers
- Restore the daily backup at Recovery Centre (DRP centre)
Computer Technician
Royal Police Malaysia (Special Branch Department)
KUALA LUMPUR , Kuala Lumpur
09.2006 - 12.2012
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Patiently walked individuals through basic troubleshooting tasks.
- Imaged and prepared new computers for integration into company networks and systems.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Recovered critical information from data back ups to restore functionality.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
- Recommended new and replacement hardware and software purchases.
- Linked computers to network and peripheral equipment.
- Set up and maintained user accounts and client access.
- Implemented internal quality standards to secure electronic records integrity.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
Diploma - Mobile Communications
Green International Academy
03.2009 - 12.2010
Professional Certificate in Micro Computer Assembly Technician -
Metropolitan Former Cosmo Points Collage
10.2005 - 12.2005
Professional Certificate in Computer Networking -
Metropolitan Former Cosmo Point Collage
10.2005 - 12.2005
Basic Implement Cleaning Course
Malaysian Harvest Sdn Bhd & Imec
08.2012 - 08.2012
Certificate of Speak English Professionally
Human Resources Development Corporation
04.2022 - 04.2022
Certificate in Understanding Body Language
Human Resources Development Corporation
04.2022 - 04.2022
Cyber Security Step To Prevent Web Hackers
Human Resources Development Corporation
04.2022 - 04.2022
Certified Information System Security Professional
Human Resources Development Corporation
04.2022 - 04.2022
1st Responder Training Programme
OSH LINE TRAINERS
03.2022 - 03.2022
SPM
SMK ST GEORGE
PERAK PMR
SMK ST GEORGE
PERAK UPSR
SRK ST GEORGE
PERAK Skills
- IT Security
Additional Information
co -curriculum
- Cadet Police of School
- Vice president of the agriculture and life skills club of School
- Cleaning equipment room committee member of School
- school representative of the football team
- School and State representative of Teakwando 1st Dan Black Belt
Timeline
Certificate of Speak English Professionally
Human Resources Development Corporation
04.2022 - 04.2022
Certificate in Understanding Body Language
Human Resources Development Corporation
04.2022 - 04.2022
Cyber Security Step To Prevent Web Hackers
Human Resources Development Corporation
04.2022 - 04.2022
Certified Information System Security Professional
Human Resources Development Corporation
04.2022 - 04.2022
1st Responder Training Programme
OSH LINE TRAINERS
03.2022 - 03.2022
Basic Implement Cleaning Course
Malaysian Harvest Sdn Bhd & Imec
08.2012 - 08.2012
Diploma - Mobile Communications
Green International Academy
03.2009 - 12.2010
Computer Technician
Royal Police Malaysia (Special Branch Department)
09.2006 - 12.2012
Professional Certificate in Micro Computer Assembly Technician -
Metropolitan Former Cosmo Points Collage
10.2005 - 12.2005
Professional Certificate in Computer Networking -
Metropolitan Former Cosmo Point Collage
10.2005 - 12.2005
Security Patrolling Officer
Asian Security Services Sdn. Bhd
Customer Service Tour Manager
Vinagayar Golden Express Transports
IT Executive
Rokonma (M) Sdn Bhd
Operation Executive
MALAYSIAN HARVEST SDN BHD
Junior System Support cum Computer Operator
Network Technology Sdn Bhd
SPM
SMK ST GEORGE
PMR
SMK ST GEORGE
UPSR
SRK ST GEORGE
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