Thilashiny Nathan
Johor Bahru,Malaysia
Summary
Healthcare professional with commitment to high standards and achieving results. Valued for expertise in patient support and administrative efficiency. Known for fostering teamwork and adapting to changing clinic dynamics. Skilled in patient interactions and medical documentation.
Overview
3
3
Languages
8
8
years of post-secondary education
9
9
years of professional experience
Work history
Clinic Assistant
HMI ONE CARE PTE LTD
Singapore, Singapore
2023.03 - 2026.06
- Helped front desk staff register and process patients. Assisted with documenting clinic activities and updated medical records. Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures. Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers. Accepted cash payments, adjusted balances and submitted records to accounting. Maintained adequate stock of medical supplies, equipment and forms in clinical areas. Contributed to clinic safety through proper handling and disposal of sharps, chemicals, and other hazardous materials in accordance with established guidelines. Set appointments for patients and reached out to reschedule appointments due to provider availability. Prepared examination rooms at start of shift and executed quick turnovers between appointments. Answered telephone calls to offer office information, answer questions, and direct calls to staff. Liaised with patients and addressed inquiries, appointment requests and billing questions. Explained procedures to patients to reduce anxieties and increase patient cooperation. Sanitized, restocked, and organized exam rooms and medical equipment. Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
Operator
SMC Manufacturing Singapore
Singapore, Singapore
2021.01 - 2023.03
- Appointment scheduling expertise Cleaning and sanitizing Multitasking Payment processing Technology Hardware Assembly of one touch fittings parts/components. Confirmation of quality in accordance with the specification, Picking of required parts for assembly. Read and understand parts and assembly drawings. Visual checking of assembled products and general housekeeping. Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers. Maintained knowledge of industry policies and procedures to set up and operate equipment safely. Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
Assistant Supervisor
Chin Loong Lightning Electric Sdn Bhd
2020.01 - 2021.01
- Reporting to the Supervisor or other senior managers as required. Liaising between the Supervisor and other employees. Hiring and training new employees. Developing training materials and conducting training sessions and workshops. Establishing business knowledge and awareness of shared company goals. Monitoring both individual and team job performance metrics. Providing staff with technical guidance and assistance. Relaying productivity concerns to the Supervisor. Preparing job descriptions and work schedules. Assisting with other administrative tasks, when required.
Porter
Gleneagles Hospital Singapore
Singapore
2019.07 - 2019.12
- Giving meals to patients. Moving hospital furniture and electrical equipment. Transporting clinical waste and dangerous materials. Taking patients from their ward to consultations and back again. Taking supplies to wards. Distributing post throughout the hospital. Delivering patients' notes to the correct place at the correct time. Taking dead bodies from operating theatres and wards to the mortuary. Taking samples to laboratories. Moving specialist apparatus around the hospital. Communicated with coworkers and managers about completed duties. Performed cleaning and maintenance duties as directed.
Cashier
99 SpeedMart Sdn Bhd
MALAYSIA
2017.11 - 2019.02
- Provides a positive customer experience with fair, friendly, and courteous service. Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases. Resolves customer issues and answers questions. Bags purchases if needed. Processes return transactions. Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register. Enters price changes by referring to price sheets and special sale bulletins. Discounts purchases by redeeming coupons. Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers. Verifies credit acceptance by reviewing and recording driver's license number; and operating credit card authorization systems. Balances cash drawer by counting cash at beginning and end of work shift. Provides pricing information by answering questions. Maintains checkout operations by following policies and procedures and reporting needed changes. Maintains a safe and clean working environment by complying with procedures, rules, and regulations. Contributes to team effort by accomplishing related results as needed. Restocked and organized merchandise in front lanes. Welcomed customers and helped determine their needs.
Education
Diploma -
KINGSTON INTERNATIONAL SCHOOL
2024.01 - 2026.01
O-Level - undefined
SMK SRI ANDALAS
Malaysia 2012.01 - 2018.01
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Teamwork
- Healthcare customer service
- Electronic health records management
- Front desk reception
- Time management
- Team collaboration
- Autoclave sterilization
- Billing process
- Chas/ Medisave Process
- Company Insurance
- Referral Appoiment
LANGUAGES
English
Malay
Tamil
Timeline
Diploma -
KINGSTON INTERNATIONAL SCHOOL
2024.01 - 2026.01
Clinic Assistant
HMI ONE CARE PTE LTD
2023.03 - 2026.06
Operator
SMC Manufacturing Singapore
2021.01 - 2023.03
Assistant Supervisor
Chin Loong Lightning Electric Sdn Bhd
2020.01 - 2021.01
Porter
Gleneagles Hospital Singapore
2019.07 - 2019.12
Cashier
99 SpeedMart Sdn Bhd
2017.11 - 2019.02
O-Level - undefined
SMK SRI ANDALAS
2012.01 - 2018.01