Thilaga Manivanan
Johor Bahru,01
Summary
Hardworking employee enthusiastic about learning products inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
SALES REPRESENTATIVE
SEAGER INC PTE LTD
08.2022 - Current
- MGreet and direct customers
- Provide accurate information
- Answer customer’s questions about specific products
- Conduct price and feature comparisons to facilitate purchasing
- Cross-sell and Up-sell products
- Perform inter-transfer between the shops
- Ensure update the E-Commerce system and make sure customers received their online order
- Manage returns of merchandise
- Coordinate with the team to provide excellent customer service
- Replenish shop end of the day
- Do stocks and check invoices.
- Able to manage a whole store alone.
FRONT DESK OFFICER
Merchantrade Asia Sdn Bhd
04.2021 - 01.2022
- Handling money transferring to various countries and also handle inbound transaction from other countries
- Deposit and withdraw service of "Merchantrade Money" debit card and solving the issues regarding debit cards
- Handling customers insurance plans and data entry on daily basis
- Complied with company and "Bank Negara" policies, procedures and regulations
JUNIOR CUSTOMER SERVICE EXECUTIVE
Aegis BPO, STARHUB
08.2020 - 12.2021
- Addressed customers courteously using suitable methods and problem-solving skills
- Updated and maintained database with accurate customer information and timely data entry
- Provided account information to customers and explained bill service policies and customer rights
- Responded to telephone inquiries and complaints following standard operating procedures
Front Desk Security Officer
WESTERN UNION
01.2018 - 01.2019
- Kept accurate records of transactions
- Transferring money to various countries and handling inbound transactions
- Preparing cash income and outcome report on daily basis
- Solving customers issues with the money transfer
Sales Assistant
I-CITY PROPERTIES
01.2018 - 12.2018
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Increasing the sales by promoting them
- Introducing promotions and opportunities to customers.
Education
Bachelor Communication And Media - Journalism
UNIVERSITY SELANGOR
SHAH ALAM, SELANGORHigh School Diploma -
SMK DATO HAJI HASSAN YUNOS
KLUANG, JOHORSkills
- Customer Service
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Relationship Building
Timeline
SALES REPRESENTATIVE
SEAGER INC PTE LTD
08.2022 - Current
FRONT DESK OFFICER
Merchantrade Asia Sdn Bhd
04.2021 - 01.2022
JUNIOR CUSTOMER SERVICE EXECUTIVE
Aegis BPO, STARHUB
08.2020 - 12.2021
Front Desk Security Officer
WESTERN UNION
01.2018 - 01.2019
Sales Assistant
I-CITY PROPERTIES
01.2018 - 12.2018
Bachelor Communication And Media - Journalism
UNIVERSITY SELANGOR
High School Diploma -
SMK DATO HAJI HASSAN YUNOS
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