Thian Kit Lim
Software Developer
Kepong,14
Summary
Driven IT Support Specialist with a proven track record at Lotus, adept in reducing IT support tickets and enhancing user satisfaction through effective team coordination and user training. Skilled in IT Support Management and fostering player improvement as a Badminton Coach at KLBA, demonstrating exceptional analytical and motivational abilities.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
IT Support
Lotus Stores
Kuala Lumpur, Kuala Lumpur
02.2022 - 12.2023
- Reduced IT support tickets by proactively addressing common issues and providing user training.
- Coordinated IT support team to quickly resolve technical issues, maintaining high level of user satisfaction.
- Improved customer satisfaction by providing timely and accurate IT support services.
- Collaborated closely with IT support teams to troubleshoot system issues impacting data integrity or availability.
- Helping colleagues with current projects that company accepted.
- Addressed technical issues that arose during computer-based exams, collaborating with IT support staff when necessary to resolve problems efficiently
Badminton Coach
KLBA
02.2023 - 08.2023
- Developed individualized player improvement plans to address specific skill gaps and enhance overall performance.
- Utilized video analysis software to dissect player techniques and provide specific feedback on areas for improvement.
- Organized and conducted regular practice sessions focused on skill development, tactical awareness, and physical conditioning.
- Increased player motivation through goal setting initiatives tailored to individual strengths and areas of improvement.
- Guiding and helping players in KLBA which consists of 40+ professional players in tournaments so that they can perform better in tournaments with lesser mistakes and better confident.
- Help to build up players' skills and better stamina during training to be prepared for upcoming tournaments.
Education
Bachelor of Applied Science in Information Technology - Information Systems Engineering
TARUMT(KL)
Kuala Lumpur, Malaysia 05.2018 - 05.2022
Skills
IT Support Management
IT support
IT Support Services
Basic IT support
Basic Business & Marketing Skills
Badminton
Going participate local tournaments around during the weekends.
Timeline
Badminton Coach
KLBA
02.2023 - 08.2023
IT Support
Lotus Stores
02.2022 - 12.2023
Bachelor of Applied Science in Information Technology - Information Systems Engineering
TARUMT(KL)
05.2018 - 05.2022
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