THIAN HAUR KHO

• Facilitated training sessions for employees on various topics, enhancing their skills and knowledge for career growth.
• Managed budgets effectively, allocating resources responsibly to maximize operational success.
• Coordinated logistics efficiently to ensure timely delivery of products/services while minimizing transportation costs.
• Developed strong relationships with clients by understanding their needs and delivering customized solutions accordingly.

• In-charge daily operation including Gateway and Last mile

delivery for whole Sarawak

• In-charge Quality Control and Network team to monitor the daily

data and performance

• Assist marketing to setup the new process for new product
• ensure SOP release to the operation team

• To check daily worksheet (Vehicle maintenance - Bus)
• Inspect bus repair situation
• Any buses breakdown and contingency plan
• Prepare report for damage and accident

• Prepare Food for all the guest
• Ensure clean and safe working environment
• Daily stock check

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Analysis time, loads and utilization performance
• Managing the contingency plans as and when flights cancellation to minimize the TT impact

• Negotiated contracts with vendors and carriers to secure the best possible pricing and service levels.
• Evaluated fleet maintenance requirements regularly, scheduling services accordingly to minimize downtime.
• Streamlined operations, implemented new technologies for tracking and communication purposes.
• Coordinate with Operation team if any space discrepancies.

• Data entry for any imperfect shipment
• Loading/unloading shipment in/out from the ULD
• Bagging/scanning the shipment according to the world bagging guide to the correct destinations
• Executing the Airline Mawb
• Coordinate the Ground Handling Agent (GHA) for the inbound/ outbound shipment
• Prepare the report for damage shipment and repack it
• Handling lost and found shipment
• Handling imperfect shipment