Thian Chai Luan

• Verified proper functionality of system integrations through detailed end-to-end testing scenarios, confirming seamless data flow between components.
• Reduced system downtime by conducting thorough regression and integration tests for seamless software updates.
• Enabled smooth feature rollouts by performing extensive compatibility testing across multiple browsers and operating systems.

• Managed inventory levels to ensure timely fulfillment of customer orders and reduced stockouts.
• Coordinated with shipping providers, optimizing delivery times and reducing shipping costs for customers.
• Led a team of customer service representatives, providing coaching, training, and support to deliver exceptional customer experiences.
• Collaborated with graphic designers on visually appealing website layouts that increased user engagement.

• Examining reports and records to ensure accuracy and integrity.
• Collaborating with other departments to address audit issues and improve processes.
• Assisting with special projects and tasks as assigned by management.
• Maintaining accurate and detailed audit documentation and reports.
• Developing and implementing audit procedures and programs to improve efficiency and effectiveness.
• Trained junior team members on auditing best practices, improving overall department performance and knowledge base.
• Overseeing administrative staff and delegating tasks as needed.
• Creating and maintaining filing systems, both electronic and physical
• Collaborated closely with IT teams to assess technology-related risks, safeguarding company data from potential breaches or losses.

As an audit assistant, your role involves supporting audit procedures, conducting inventory checks, analyzing financial documents, and assisting in addressing audit finding

• Increased accuracy of financial data by thoroughly reviewing client documents and addressing discrepancies promptly.
• Contributed to successful achievement of team goals by actively participating in planning meetings and sharing insights from prior experiences.
• Supported senior auditors in the preparation of detailed reports for management, outlining key findings and areas for improvement.
• Completed audits in accordance with regulations and procedures.
• Prepared working papers, reports and supporting documentation for audit findings.

• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
• Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
• Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.

• Managing administrative duties such as filing, data entry, and document organization.
• Assisting with inventory management, including tracking stock levels and ordering supplies.
• Handling customer inquiries and orders.