Thiagu Balakrishnan
IT Assistant Manager
Kampar
Summary
Dynamic IT Assistant Manager with a proven track record at Aegis BPO, excelling in IT infrastructure planning and fostering teamwork. Spearheaded projects to enhance efficiency and security, achieving significant organizational growth. Skilled in data analytics and collaboration, adept at driving technological advancements and solving complex problems efficiently.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
IT Assistant Manager
Aegis BPO
02.2020 - Current
- Mentored junior IT staff members, empowering them to grow professionally while contributing meaningfully to the team''s success.
- Managed multiple projects simultaneously while ensuring timely completion of each within allocated resources.
- Evaluated emerging technologies for potential implementation in driving organizational growth and efficiency gains.
Team Leader
Aegis BPO
02.2016 - 02.2020
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Senior IT Executive
Aegis BPO
01.2012 - 02.2016
- Managed vendor relationships for hardware and software procurement, ensuring cost-effective investments in technology resources.
- Reduced system downtime with proactive maintenance, monitoring, and troubleshooting strategies.
- Spearheaded the development of mobile applications that improved remote workforce capabilities and increased overall productivity levels.
- Established performance metrics for gauging IT service levels, driving continuous improvement efforts across the organization.
Technical IT Associate
Aegis BPO
02.2009 - 01.2012
- Established IT policies and procedures, promoting adherence to industry best practices within the organization.
- Collaborated with cross-functional teams to develop integrated software solutions for business needs.
- Provided comprehensive technical support and training to end-users, fostering improved productivity levels.
- Conducted thorough risk assessments to identify potential vulnerabilities in the IT infrastructure and recommend mitigating strategies.
Education
Diploma - Computer Science And Information Technology
Kolej Info Tech Dan Multimedia Nirmal (NIIT, Ipoh)
Ipoh, Perak, Malaysia 03.2006 - 06.2008
Skills
IT asset management
IT compliance
Data analytics
Network administration
Information security policies
IT infrastructure planning
IT risk management
Teamwork and collaboration
Time management
Problem-solving abilities
Multitasking
Excellent communication
Timeline
IT Assistant Manager
Aegis BPO
02.2020 - Current
Team Leader
Aegis BPO
02.2016 - 02.2020
Senior IT Executive
Aegis BPO
01.2012 - 02.2016
Technical IT Associate
Aegis BPO
02.2009 - 01.2012
Diploma - Computer Science And Information Technology
Kolej Info Tech Dan Multimedia Nirmal (NIIT, Ipoh)
03.2006 - 06.2008