Irene Igboka
Virtual Assistant
Kuala Lumpur
Summary
Result-oriented and friendly Virtual assistant delivering customer service and administrative excellence, including clerical support and public interaction. Great in calendar management, scheduling, data-entry and database administration. Forward thinking and successful at managing large office organization while streamlining documentation procedures. Expertise in scheduling and coordinating meetings, managing travel and expense reports and transcribing minutes. Well-educated in Ms-Excel and Ms-Word.Diligent and flexible with 20 hours of availability per week, including evenings and weekends.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Virtual Assistant
Derritastore
Lagos
03.2020 - Current
- Verified accuracy of computer system information by updating data.
- Corrected data entry errors to prevent duplication or data degradation.
- Scanned documents and saved in database to keep records of essential organizational information.
- Evaluated source documents to locate needed information.
- Managed over 30 customer calls per day.
- Added documents to file records and created new records to support filing needs.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Executed travel arrangements by researching and booking flights and accommodations.
- Maintained supervisor's calendar and set up reminders for meetings and appointments.
- Uploaded files for team use on Google Suite and SharePoint.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Entered supervisor's shopping list into online shopping site and coordinated deliveries.
- Ordered gifts for clients for holidays and in recognition of special accomplishments.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
General Virtual Assistant
CHIKANATURALS
Lagos, Lagos
06.2019 - 12.2019
- Helped the CEO with her calendar and set up reminders for meetings and appointments.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Conferred with customers by telephone, chat or email to provide information.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
Education
Bachelor of Science - PURE AND INDUSTRIAL CHEMISTRY
NNAMDI AZIKIWE UNIVERSITY
AWKA ANAMBRA 03.2002 - 07.2006
Skills
Attention to Detail
Travel planning
Documentation and control
Document conversion
Recordkeeping
Sorting and labeling
Meeting arrangements
Customer and client relations
Social media knowledge
Bookkeeping
Transcription and dictation
reading, teaching, cooking, taking care of kids
I am an ardent reader of books. i also love to teach and impact knowledge unto people both young and old when given the opportunity to do so.
I love to cook making me an adventurous personin trying different nations's cuisines.
Timeline
Virtual Assistant
Derritastore
03.2020 - Current
General Virtual Assistant
CHIKANATURALS
06.2019 - 12.2019
Bachelor of Science - PURE AND INDUSTRIAL CHEMISTRY
NNAMDI AZIKIWE UNIVERSITY
03.2002 - 07.2006