Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHIAYI CHIAM

Aviation Security Officer
Johor Bahru, Johor

Summary

Proven leader in F&B operations with a track record of enhancing customer satisfaction and optimizing staff productivity at 中央茶室. Skilled in food presentation and developing efficient scheduling processes, I excel in fast-paced environments, driving team performance, and implementing cost-saving measures. My approach combines strong analytical skills with a commitment to fostering professional growth within teams.

Overview

11
11
years of professional experience

Work History

F&B Supervisor

中央茶室
01.2022 - Current
  • Managed daily financial transactions, accurately recording sales data and reconciling cash registers at shift end.
  • Improved customer satisfaction by ensuring prompt and accurate service in a fast-paced environment.
  • Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
  • Conducted regular equipment maintenance checks, proactively addressing issues before they impacted service quality or safety standards.
  • Maintained high-quality food and beverage offerings, closely monitoring preparation and presentation standards.
  • Reviewed customer feedback surveys regularly, identifying areas for improvement and implementing necessary changes.
  • Optimized scheduling processes to ensure adequate staffing levels during peak hours while controlling labor costs effectively.

Site Coordinator

DPS Interior PTY LTD
01.2019 - 12.2021
  • Championed environmental sustainability initiatives on-site, reducing waste generation and promoting energy-efficient practices among workers.
  • Coordinated site investigations, documented issues, and escalated to executive teams.
  • Facilitated smooth project handovers by maintaining accurate documentation and providing comprehensive reports to relevant parties.
  • Mentored junior staff members, sharing knowledge and expertise to promote professional growth within the team.

Aviation Security Officer

Certis Cisco
01.2016 - 10.2018
  • Detected potential threats by utilizing advanced technology such as X-ray machines and explosive trace detectors.
  • Enhanced airport security by conducting thorough screenings and inspections of passengers, baggage, and cargo.
  • Collaborated with law enforcement agencies to respond swiftly to emergencies, ensuring the safety of all passengers and personnel.
  • Reduced risk of security breaches by maintaining a high level of vigilance and awareness in monitoring surveillance systems.

Telemarketer

SP Advisory SDN BHD
03.2013 - 12.2015
  • Followed up with customers to solicit further sales.
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.
  • Recorded and updated customer information in online systems.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
  • Recorded contact information of customers and potential customers in internal database.
  • Built relationships with customers using strong persuasion and active listening skills.

Education

High School Diploma -

Angad Australian Institute of Technology PtyLtd
Melbourne
04.2001 -

Skills

Food presentation

Timeline

F&B Supervisor

中央茶室
01.2022 - Current

Site Coordinator

DPS Interior PTY LTD
01.2019 - 12.2021

Aviation Security Officer

Certis Cisco
01.2016 - 10.2018

Telemarketer

SP Advisory SDN BHD
03.2013 - 12.2015

High School Diploma -

Angad Australian Institute of Technology PtyLtd
04.2001 -

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CHIAYI CHIAMAviation Security Officer