MongoDB
Theventheren Selvarajah
Senior Delivery Manager
Cyberjaya
Summary
"An accomplished IT Leader, offering over 13 years of experience in enhancing complex workflows, resolving challenging issues, and applying analytical expertise for effective decision-making. A keen eye for project delivery and the foundational development of IT teams as well as maintaining and cultivating a healthy company-employee culture. Highly experienced in successful leadership of technical operations, application support, and disaster response as well as SAP delivery. Eager to apply these comprehensive abilities in a vibrant new role, aiming to significantly contribute to the growth and advancement of a forward-moving IT department."
Overview
12
12
years of professional experience
6
6
Certifications
3
3
Languages
Work History
Senior Delivery Manager
Billennium
06.2023 - Current
- Oversaw IT delivery portfolio(Banking and Pharmaceutical) encompassing Malaysia,India,Poland and Canada with 50+ resource headcount and deliveries.
- Coordinated IT delivery of contracted Pharmaceutical SAP and non SAP solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Managed resources effectively to avoid unnecessary delivery delays via active participation in Recruitment and Onboarding processes.
- Developed and maintained Business Continuity Plans for IT Operational Services.
- Developed additional revenue streams based on industry relationships with multiple clients.
- Implemented best practices to drive quality IT project delivery, in the form of Scaled AGILE practices.
- Collaborated with cross-functional teams to streamline workflows, reducing redundant tasks and increasing productivity.
- Ensured overall project success by tracking key performance indicators, identifying trends, and proactively addressing issues that could impact delivery timelines.
Senior Delivery Manager
Experian
12.2022 - 06.2023
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Led end-to-end delivery functions, ensuring high-quality service and innovative development for the service portfolio.
- Managed and optimized resources effectively, enabling smooth and efficient delivery operations.
- Oversaw partner vendor management for not only direct delivery functions but also for other service delivery managers.
- Successfully managed service delivery for the Hyderabad portfolio, meeting or exceeding all performance targets.
- Proactively identified and addressed issues with non-compliant vendor partners, realigning delivery and revenue streams for the department.
Delivery Manager
Billennium IT Services
05.2020 - 12.2022
- Led drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times, resulting in increasing Delivery Center's revenue by 4x in 2 years.
- Initiated and built SAP Delivery and Competency center including portfolios from FICO,MM,WM,EWM,PP,QM and SAP Project Management.
- Cultivated effective and positive working relationships with lucrative clients through onboarding, initial training and ongoing support.
- Coordinated new hire recruitment, training and development.
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
- Laid out complete business continuity plan to maintain data protection in event of natural disaster or long-term outage.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Embraced macro-level strategic decisions and micro-level implementation.
Regional Technical Operations Lead
Axiata Digital Services
05.2018 - 07.2019
- Led team for technical operation services and supported key clients in development efforts, establishing standards, determining specifications and adhering to Service and Operational Level Agreements (SLA) and (OLA).
- Developed highly effective incident response team and trained extensively in preparation for possible events, 6 months ahead of given timeline.
- Tracked metrics involving critical incidents to model trends, produce reports and make effective recommendations for improvements.
- Developed remediation plans for potential incidents ahead of time and made appropriate changes during emergencies.
- Oversaw daily performance of application platform systems and immediately responded to issues to keep network up and running.
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Reduced average contractual staffing expenses by 60% through aggressive negotiations with vendors.
IT Account Manager
Thomas Duryea Logicalis
06.2017 - 05.2018
- Secured high-value accounts through consultative support sessions, effective customer solutions and promoting compelling business opportunities.
- Negotiated prices and finalized technology solutions for Australian Ministry of Maritime Services in IT assets for new data center support.
- Increased service up-time from 80% to 98% availability by restructuring the existing support teams.
Test Lead & Disaster Recovery Lead
S.W.I.F.T
07.2014 - 06.2017
- Directed off-site teams completing system hardening and front-end tests to support successful product development stages and releases.
- Created accurate and efficient test scripts in Shell and Selenium to manage automated testing of certain products and features.
- Responsible to test and qualify products and applications in UAT and SIT.
- Lead Testing and Qualifications efforts for all Minimum Security Baseline testing projects globally.
- Worked with supervisors to streamline AGILE processes and improve testing capabilities.
- Operated under Agile and Scrum frameworks to complete releases every bi-weekly and well-organized sprints.
- Developed and managed a team of 20 software test engineers
- Selected to be a part of the S.W.I.F.T DRT(Disaster Response Team).
- Participated in Disaster Recovery planning and Business Continuity planning activities, inclusive of Failover, Data Migration and Cutoff activities.
Unix Engineer
Hewlett Packard
12.2011 - 07.2014
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Resolved trouble tickets to reduce backlog from 3000 to under 50.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Monitor SAN (Storage Area Network) volume availability and storage capability.
- Perform Change Management and Patch Tasks alongside with Cluster Configurations on Hp-UX and Linux Servers.
- Collaborate with Application Teams, Delivery Team and Database admins for optimized work flow and process flow to create minimal downtime on Production/Mission Critical Servers.
- Create and Run Operating System, Database and File system Backup using HP Data Protector across HP supported servers infrastructure.
Education
Bachelor of Computer Engineering(hons) - Computer Engineering
Universiti Kuala Lumpur M.I.I.T
Kuala Lumpur,Malaysia Jul 2008 - 06.2011
Diploma in Computer Engineering - Computer Engineering
Universiti Kuala Lumpur
Kuala Lumpur,Malaysia Jun 2005 - 06.2008
Skills
Operations leadership
SAP Project & Solutions Delivery
Stakeholder Management & Risk mitigation planning
ITIL Service Planning and Implementation
Quality assurance
AWS (EC2, ELB, RDS, S3, Cloudwatch)
Client relationship management
SAFe 6(Scaled AGILE for Enterprises)
Accomplishments
CIMB Bank World University Peace Invitational Debate (WUPID) 2009 as a National Debater
Malaysian Book of Records - P.E.T.A.H 1000 Hours Non Stop Debate 2010
Software
Red Hat Enterprise Linux (RHEL 610,77 ,80)
VSphere
HPUX
Veritas Cluster
HP 3PAR
Zendesk
HP Data Protector Version 7
Atlassian JIRA & Confluence
MySQL
Certification
SAFe 6 Agilist(Scaled Agile for IT Leadership)
Timeline
Senior Delivery Manager
Billennium
06.2023 - Current
Senior Delivery Manager
Experian
12.2022 - 06.2023
Delivery Manager
Billennium IT Services
05.2020 - 12.2022
Regional Technical Operations Lead
Axiata Digital Services
05.2018 - 07.2019
IT Account Manager
Thomas Duryea Logicalis
06.2017 - 05.2018
Test Lead & Disaster Recovery Lead
S.W.I.F.T
07.2014 - 06.2017
Unix Engineer
Hewlett Packard
12.2011 - 07.2014
Bachelor of Computer Engineering(hons) - Computer Engineering
Universiti Kuala Lumpur M.I.I.T
Jul 2008 - 06.2011
Diploma in Computer Engineering - Computer Engineering
Universiti Kuala Lumpur
Jun 2005 - 06.2008