Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
THEVA THARSHANAN
KUALA LUMPUR
Summary
Overview
5
years of professional experience
9
years of post-secondary education
Work History
VGVS ENTERPRISE
Customer Service Representative
09.2020 - 11.2023
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Vgvs Enterprise
Consultant
09.2020 - 11.2023
Job overview
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Rukun Tettangga
NGO Consultant
02.2024 - 02.2026
Job overview
- Improved NGO program efficiency by streamlining processes and implementing best practices.
- Collaborated with diverse stakeholders to establish mutual goals and objectives in line with the NGO''s mission.
- Coordinated volunteer recruitment efforts to build a strong workforce committed to advancing the NGO''s mission.
- Implemented innovative solutions to address complex challenges faced by the communities served by the NGO.
Education
SJK(T)THAMBOOSAMY PILLAI, SENTUL
01.2011 - 05.2015
University Overview
SMK LA SALLE SENTUL
01.2016 - 05.2020
University Overview
Skills
Customer Service
Skillset
Skillset
- TEAMWORK
- TIME MANAGEMENT
- LEADERSHIP
- VERBAL AND WRITTEN COMMUNICATION
Personal Information
Personal Information
- Place of Birth: PAHANG
- Date of Birth: 03/22/03
- Gender: MALE
- Nationality: WARGANEGARA
- Marital Status: SINGLE
Languages
BAHASA MELAYU
TAMIL
ENGLISH
Software
Chat bot creation
Ai automation of social media
Timeline
NGO Consultant
Rukun Tettangga
02.2024 - 02.2026
Customer Service Representative
VGVS ENTERPRISE
09.2020 - 11.2023
Consultant
Vgvs Enterprise
09.2020 - 11.2023
SMK LA SALLE SENTUL
01.2016 - 05.2020
SJK(T)THAMBOOSAMY PILLAI, SENTUL
01.2011 - 05.2015
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