Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
AIMI SHAHIRAH ISMAIL

AIMI SHAHIRAH ISMAIL

Part Time Ehailing Driver / Freelance graphic designer / Freelance event crew
Damansara,Selangor

Summary

Dynamic barista with expertise in beverage preparation and customer service at Berjaya Starbucks. Enhanced customer satisfaction through personalized drink creations and efficient service, contributing to increased sales. Known for a friendly demeanor and strong coffee knowledge, fostering a welcoming atmosphere and building loyal clientele. Proven ability to handle cash and manage busy environments effectively.

Overview

3
3
Languages

Work History

Barista

Berjaya Starbucks
  • Performed consistent cleaning of surfaces, tools, and seating zones to uphold hygiene standards.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained regular and consistent attendance and punctuality.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Driver

Grab Driver Centre - Sin Ming Lane
  • Followed all relevant traffic laws and safety regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Followed all relevant traffic laws and safety regulations.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Delivered goods and products to customer on time and in excellent condition.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Obtained signatures from customers upon delivery of goods.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
  • Maintained clean and organized vehicle, enhancing professional image of company.
  • Improved fuel efficiency by implementing strategic driving routes and practices.
  • Reduced delivery times with careful planning and route optimization.
  • Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
  • Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
  • Drove safely in various weather and road conditions to avoid accidents.

Driver

Indriver
  • Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
  • Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
  • Reduced delivery times with careful planning and route optimization.
  • Maintained clean and organized vehicle, enhancing professional image of company.
  • Improved fuel efficiency by implementing strategic driving routes and practices.
  • Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Obtained signatures from customers upon delivery of goods.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Delivered goods and products to customer on time and in excellent condition.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Followed all relevant traffic laws and safety regulations.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Minimized liability by consistently following road rules when driving.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Addressed and resolved customer inquiries and concerns, fostering positive relationships.
  • Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.
  • Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
  • Enhanced team morale by providing support and assistance during peak delivery periods.
  • Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
  • Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.
  • Participated in safety training and workshops, applying learned techniques to daily driving practices.
  • Reduced incidents of late deliveries by implementing effective time-management strategies.
  • Improved route efficiency, leading to reduction in average delivery times.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.

Backdrop Event Crew

Quanan Tribe
  • Supported event coordinators in executing successful events by following detailed plans and instructions.
  • Collaborated with team members to ensure timely completion of assigned tasks, contributing to overall event success.
  • Assisted in the efficient setup and breakdown of event spaces, leading to smooth transitions between activities.
  • Maintained a clean and organized event environment, promoting a positive experience for all attendees.
  • Adapted to various event types and environments, showcasing versatility as a valuable member of the crew team.
  • Enhanced event attendee experiences by providing exceptional customer service and addressing inquiries promptly.
  • Facilitated effective communication between staff members using two-way radios or other devices during events.
  • Contributed to increased attendance numbers by engaging with potential attendees through promotional activities before events.
  • Welcomed guests to events, checked invitations, and oversaw proper seating.
  • Responded to inquiries from attendees and addressed any issues or complaints.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Set up promotional displays and equipment for special events and activities.

Part Time Hairstylist

Queen Barbershop
  • Educated customers on products to maximize benefits.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
  • Customized hair color formulations to create unique looks and enhance client's appearance.
  • Stayed up-to-date with industry trends and techniques through continuous education and workshops.
  • Maintained clean and organized work station, complying with health and safety standards.
  • Adapted hairstyling techniques to accommodate clients' diverse needs and preferences.

Jr Interior Designer

Hometreasures Sdn Bhd
  • Assisted in managing client expectations by maintaining regular communication and providing updates on project milestones, fostering trust and long-lasting professional relationships.
  • Coordinated effectively with external consultants such as electricians, plumbers, and carpenters for seamless execution of design plans.
  • Enhanced overall aesthetic appeal of various residential and commercial spaces by selecting matching color schemes, furniture, and accessories.
  • Assisted senior designers in executing design concepts for high-profile clients, resulting in increased satisfaction and repeat business.

Lifeguard

Sunday Lagoon Theme Park
  • Responded to emergency situations in a timely, efficient manner.
  • Attentively monitored swimmers to identify distress.
  • Monitored safety of guests in and around swimming pool.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.

Barista

Hidden Cafe
  • Ensured hygienic conditions by cleaning surfaces, machinery, and seating zones daily.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined ordering process, reducing wait times and increasing customer satisfaction.
  • Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.
  • Elevated coffee quality and consistency using precise measurements and techniques for every order.
  • Enhanced social media presence with engaging content on coffee culture, attracting new customers to caf��.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Promoted additional items with beverages, increasing store sales.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Housekeeper

Sri Bintang Hotel
  • Carried out vacuuming, window cleaning, and dusting to sustain clean and welcoming commercial areas.
  • Maintained sanitary conditions by thoroughly cleaning bathrooms.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Adhered to professional house cleaning checklist.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Dusted picture frames and wall hangings with cloth.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
  • Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
  • Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
  • Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
  • Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
  • Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
  • Streamlined laundry operations, sorting and treating items according to fabric care specifications.
  • Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
  • Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Handled requests for extra linens, toiletries and other supplies.
  • Sorted, laundered and put away various laundry items.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Returned emptied garbage receptacles to proper locations.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.

Education

Bachelor - Architecture

Unity College
Petaling Jaya Selangor

Diploma - Graphic And Digital Design

Unisel
Selangor
12.2009

Skills

Beverage preparation

Software

Adobe illustrator

Adobe photoshop

Autocad

Sketchup 3d

Timeline

Barista

Berjaya Starbucks

Driver

Grab Driver Centre - Sin Ming Lane

Driver

Indriver

Backdrop Event Crew

Quanan Tribe

Part Time Hairstylist

Queen Barbershop

Jr Interior Designer

Hometreasures Sdn Bhd

Lifeguard

Sunday Lagoon Theme Park

Barista

Hidden Cafe

Housekeeper

Sri Bintang Hotel

Bachelor - Architecture

Unity College

Diploma - Graphic And Digital Design

Unisel

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AIMI SHAHIRAH ISMAILPart Time Ehailing Driver / Freelance graphic designer / Freelance event crew