Theresa Belinda Laurence
Manager
Kuala Lumpur
Summary
Results-driven Administrative Manager with 15 years of experience in office operations, team leadership, and process optimization. Proven ability to enhance efficiency, implement policies, and manage administrative functions. Adept at coordinating cross-functional teams, streamlining workflows, and ensuring compliance with corporate policies.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists Head of Department with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
14
14
years of professional experience
2011
2011
years of post-secondary education
Work History
Manager, Centre for General Studies and MPU
HELP University
03.2019 - Current
- Responsibilities retained with increased workload in administrative and managerial areas like curriculum development, KPI development, examination, student evaluation, moderation, MQA audit submission, budget, MCM (Management Committee Meeting) report, Senate report, academic calendar and daily operation and administrative matters
- Assist Head of Department in monitoring department's operation to ensure optimal workflow and implementation of best practices according to ISO and MQA requirement and other course of actions for achievement of pre-determined goals of maintaining program quality
Manager, Centre for General Studies and MPU
HELP University
03.2019 - Current
- Responsibilities retained with increased workload in administrative and managerial areas like curriculum development, KPI development, examination, student evaluation, moderation, MQA audit submission, budget, MCM (Management Committee Meeting) report, Senate report, academic calendar and daily operation and administrative matters
- Assist Head of Department in monitoring department's operation to ensure optimal workflow and implementation of best practices according to ISO and MQA requirement and other course of actions for achievement of pre-determined goals of maintaining program quality
Assistant Manager, Department of American Degree Program
HELP University
03.2016 - 03.2019
- Responsibilities include all administrative processes for the MPW and MPU (compulsory subjects) offered to all academic departments within HELP University and HELP Academy
- Conduct subjects briefing on registration, enrolment procedures, course information, and exam procedures to students from various academic departments during the student orientation program
- Also, assist the Head of Department to develop a new programme Bachelor of Science in Business Administration 4+0 in collaboration with TRINE UNIVERSITY
- Responsibilities include the preparation of timetable and academic calendar, overseeing student recruitment, course outline, examination, student evaluation and moderation
- Liaising with TRINE on subject offering and student matters
Coordinator, Department of American Degree Program
HELP University
03.2012 - 03.2016
- Responsibilities include prepare the subject file, schedule and coordinate the Exam Board Meeting, Apple/Grade Review Meeting, MPU Committee Meeting, and Admin-Lecturer Meeting and take minutes during the meetings
- Attend to part-time lecturer contracts and claims by liaising with Human Resource and Bursary
- Also, assist the Senior Manager during the US and Canada university representative visit
- Recruit students for the ADP Program and council student on the scholarships
Customer Fulfilment Professional
IBM
08.2011 - 12.2011
- Responsible for all the administrative processes from accepting the purchase order until the products (hardware and software) reaches the customer
- Supporting the team at Thailand
- The process includes accepting the purchase order, liaising with contract team on preparation of contract, inform the loading team to load the orders and inform the plant at USA, when the product reaches the warehouse in Thailand inform the sales representative and the business partner, also, coordinate communications with customer and work with counterparts to resolve customer disputes and problems
Administration Officer
STAMFORD COLLEGE
11.2010 - 08.2011
- Responsibilities include create students class attendance, issue warning letter, generate student spreadsheet for every intake, online registration of students, weekly and monthly reports, organize Programme Committee Meeting (PCM) every semester and communicate with collaboration partner (UEL) the University of East London on students’ matters
Education
Certificate - Teaching Course (CITC)
Stamford College
BA (Hons) - International Business
University of East London
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Leadership
- Teamwork
- Problem-solving
- Performance improvements
- Cost analysis and savings
- Task delegation
- Process and procedure development
Accomplishments
- Led the successful implementation of curriculum and operational improvements in compliance with MQA and ISO standards, enhancing workflow efficiency and program quality.
- Spearheaded the development of the Bachelor of Science in Business Administration 4+0 in collaboration with Trine University, overseeing student recruitment, curriculum design, and academic operations, resulting in a seamless program launch.
- Played a key role in MQA audit submissions, KPI development, and budget management, ensuring sustained academic excellence and institutional compliance.
Key Competencies And Skills
- Competent on Microsoft Word, Excel, and PowerPoint
- Languages: Tamil (native), English and Bahasa Malaysia (Fluent)
- Have a high sense of responsibility
- Acquire leadership and teamwork skills
- Having a practical approach to problem-solving
- Analyzing problems by collecting data, establish facts, and draw valid conclusions
- Willing to be accountable, liable, and answerable for actions and decisions
- Ability to spot issues and opportunities before others
- Ability to adapt to difficult situations
- Problem-solving and well organized
- Ability to plan, organize and prioritize work
Training
09/01/19, ISO45001:2018 Awareness Training, Ooi Jun Lin, One Island Consultancy
- 12/01/19, ISO45001:2018 Internal Auditor Training, Ooi Jun Lin, One Island Consultancy
- 07/01/20, Occupational Safety and Health Act 1994 (OSHA), National Institute for Occupational Safety and Health (NIOSH), HELP University
- 07/01/21, Occupational Safety and Health New Normal Practices Amid COVID - 19 Pandemic, Abdul Halim bin Hashim, MY SHEQA Group SDN BHD
- 07/01/22, ISO 31000:2018 Implementation Training Course, Mr Jagathesan, BSI Services Malaysia SDN BHD
- 03/01/23, Online First Aid, CPR & AED Training Course, Life Saving Pro Academy
- 06/01/23, Understanding, Developing and Implementing of ISO9001:2015 QMS, Mr Michael Chow, United Universal Consulting
- 07/01/23, ISO 9001: 2015 Internal Auditor, Mr Michael Chow, United Universal Consulting
- 09/11/24, Training on Root Cause Analysis in problem Solving Decision Making, Mr. Mohd Husni bin Abd Halim, United Universal Consulting
- 09/30/24, Emergency Preparedness and Response & Fire Prevention, Dr. Mohamad Taufiqurahman bin Mahmud, United Universal Consulting
- 12/3/24, Mastering ChatGPT For Office Productivity, Ms. Jolie Koo Jie Lin, Infosyte
References
Dr. Gerard Boey Kong Hoong
Principal, MCKL College (Penang, Pykett Campus) cum Academic Dean
Timeline
Manager, Centre for General Studies and MPU
HELP University
03.2019 - Current
Manager, Centre for General Studies and MPU
HELP University
03.2019 - Current
Assistant Manager, Department of American Degree Program
HELP University
03.2016 - 03.2019
Coordinator, Department of American Degree Program
HELP University
03.2012 - 03.2016
Customer Fulfilment Professional
IBM
08.2011 - 12.2011
Administration Officer
STAMFORD COLLEGE
11.2010 - 08.2011
BA (Hons) - International Business
University of East London
Certificate - Teaching Course (CITC)
Stamford College
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