Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Thenaraasi Silvarraju

OTC ANALYST
Johor Bahru,01

Summary

Results-driven Finance and Business Management professional with over 7 years of experience in financial analysis, operational reporting, and data-driven insights. Specializing in order-to-cash, credit control, and accounts receivable. Proficient in SAP and Blackline reconciliation for revenue reporting and statistical data compilation. Skilled in Tableau for data integration from EVA. Committed to continuous learning and using analytics for informed financial decision-making and process improvements.

Overview

15
15
years of professional experience
5
5
years of post-secondary education

Work History

OTC Analyst (Finance)

Dyson Malaysia Development Centre
Pasir Gudang, Johor
04.2024 - Current
  • Forge strong relationships with markets stakeholders and work in partnership with them to ensure the achievement of ambitious business objectives.
  • Developed and maintained manufacturing BOMs, ensuring product cost forecasting accuracy.
  • Establish and communicate a clear vision of the portfolio assigned and work with the OTC Operations Analyst/Sr Analyst/Manager & Senior stake holders.
  • Conducted exchange rate adjustments and financial variance analysis impacting product margins.
  • Ensure collaboration with other stockholders across markets.
  • Responsible for debtor aging, ensuring timely collection of payments, either through direct contact with customers or by directing to local Sales/Account Manager staff.
  • Assist in maintaining an accurate aging report and distribute to Sales Team/Local Market for assistance in collection/deduction management process.
  • Preparing analysis of customer accounts and send account statements to the customer.
  • AR ledger reconciliation to ensure all payments and credit notes are applied.
  • Identifying held orders and taking actions to resolve.
  • Investigating and resolving queries relating to non-payment of invoices.
  • Classification of customer deductions and working with various stakeholders to resolve (triggering dispute case in SAP).
  • Assist leads in Reporting preparation: debtor days, cash flow forecast, credit note/bad debt provisioning.
  • Holding regular calls with various stakeholders to keep them updated.
  • Analysis of financial prior to close for identification of corrections.
  • Compile variance analysis on balance report for review.
  • Identifying and executing the necessary process adjustments.
  • Assist with consolidating analysis on monthly closing balance report with country controller and FP&A team.
  • Reporting on fraud and risk to the business regarding payments.
  • Run weekly report on failed captured payments through the payment portals to ensure respective team to initiate recapturing.
  • Assist with PWC queries and consolidating inputs from countries.
  • Liaise with RTR close, improvement initiatives and standardization initiatives. recommend automation/improvement ideas.

Senior Account Receivable

DHL Asia Pacific
05.2014 - 12.2028
  • Communicated new shipping tariff codes, packages, promotions, and system guidelines to outlet executives daily.
  • Organized and executed training programs to improve service standards and payment submissions for branch personnel.
  • Managed a group of 14 state branches in Malaysia, handling daily and complex requirements from inbound and outbound customers.
  • Ensured adherence to company policies, procedures, operating legalities, and PDPA.
  • Responsible for customer payments and waivers, including compiling and analysing statistical data, drafting quality assurance policies, investigating customer complaints and product issues, and identifying areas for improvement.
  • Assisted in data gathering, root cause analysis, and performance trending to develop appropriate process control changes, while coordinating with other branches to share knowledge, plan promotional activities, or achieve goals.
  • Generated weekly reports to identify billing and payment tallies according to shipment, performed writeback and write-off on 30-day billing according to guidelines and prior approvals & payment allocations.
  • Monitored payment channels (Ingenico and wedcr) and performed reconciliations to ensure smooth processes during audits and prevent fraud cases from branches.
  • Responsible for the smooth operation of the department daily, including branch opening and closing activities, end-day balancing of cash/cheques/credit cards, and float collections from all branches.

Finance Analyst

DXC Technology
11.2022 - 10.2023
  • Reconciling Payment of customer Bank account, Credit card payments & payments received on and reporting to corporate office.
  • Distributing the daily work to the team members and making sure the tracker that is reported to the customers.
  • Posting adjustment entries in case of a returned check or ACH return and communicating with the delivery department to withhold further deliveries to customers.
  • Reporting to the customer about the details of monthly recovery & new follow up report to agency.
  • Research on checks, money orders sent by the customer and apply the payment to customer account.
  • Handle Customer queries through emails and queries within the internal department.
  • Follow up on unapplied payment with the customer and obtain details & apply accordingly.
  • Responsibility to do Quality Check of the work done by Team members and take the necessary action & reporting to the management team.
  • Reporting to customer about the detail of Unapplied, Unidentified payments, Cash application trackers for controlling & AR reports.

Health Planner

Coway
09.2021 - 10.2022
  • Promoted Coway products to new customers and corporate companies.
  • Performed telemarketing and online sales.
  • I participated in customer and client listening programs to identify customer expectations and needs.
  • Managed customer payments and waivers.
  • Compiled and analysed statistical data, drafted quality assurance policies and procedures, and investigated customer complaints and product issues.
  • Identified areas for improvement to enhance the product's efficiency.
  • Assisted in performing data gathering, root cause analysis, and performance trending to develop appropriate process control channels.

Education

Diploma - Multimedia

Segi university college
01.2009 - 01.2014

Lean Six Sigma Yellow Belt - undefined

Lean Partner

Masterclass Risk Management - undefined

Quality and health association

Skills

  • Financial Analysis and Reporting

  • Reconciliation and Variance Analysis

ERP systems (particularly SAP), Blackline, Tableau, Confluence

Advanced Microsoft Excel, Word, PowerPoint,

  • Stakeholder Collaboration

  • Cross-functional Teamwork

  • Good communication and interpersonal skills

  • Adaptability to changing environments

  • Ability to meet deadlines

  • Positive can-do attitude

  • Strong organizational skills

  • Attention to detail

  • Analytical abilities

  • Documentation and reporting

Timeline

OTC Analyst (Finance)

Dyson Malaysia Development Centre
04.2024 - Current

Finance Analyst

DXC Technology
11.2022 - 10.2023

Health Planner

Coway
09.2021 - 10.2022

Senior Account Receivable

DHL Asia Pacific
05.2014 - 12.2028

Diploma - Multimedia

Segi university college
01.2009 - 01.2014

Lean Six Sigma Yellow Belt - undefined

Lean Partner

Masterclass Risk Management - undefined

Quality and health association

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Thenaraasi SilvarrajuOTC ANALYST