Then Pei Qi
Kota Kemuning
Overview
4
4
years of professional experience
3
3
Languages
Work History
Administrative Officer
Mexpower Sdn Bhd
03.2025 - 07.2025
- Created, prepared, and delivered reports to various departments.
- Updated reports, managed accounts, and generated reports for company database.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
Barista
ESSOY KOTA KEMUNING
03.2023 - 02.2025
- HANDLE FOR THE WHOLE STORE & ALL THE STAFF IN ESSOY
- PARTICIPATE IN ALL EVENT WITH BOSS
- CHECK THE STOCK TO ENSURE ALL THE INGREDIENT IS CORRECT
- OPEN COUNTER, TEACHING STAFF AND STORE OPERATION ALL ARE IN-ORDER
- VIDEO SHOOTING, VIDEO EDITING WHILE IN EVENT
- POSTING VIDEO TO SOCIAL MEDIA
- Full-Timer
Barista
CHAGEE KOTA KEMUNING
12.2022 - 02.2023
- THE QUALITY CONTROLLER OF THE PRODUCTS BEFORE PASS TO CUSTOMER
- CASHIER
- Full-timer
Barista
YOMIE'S RICE X YOGURT KOTA KEMUNING
11.2021 - 06.2022
- STORE MANAGEMENT
- BARISTA
- SCHEDULE TIMETABLE FOR STAFF
- CLOSING COUNTER
- MANAGING STAFF RELATIONSHIP.
- Part-Timer
Education
SMK KOTA KEMUNING
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SJK(C) KHE BENG
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Skills
Beverage preparation
Espresso machine operation
Opening and closing duties
Cash handling
Friendly and outgoing
Coffee expertise
Latte art
Espresso preparation
Menu design
Drink customization
Service recommendations
Customer support
Call documentation
Technical support
Complaint handling
Timeline
Administrative Officer
Mexpower Sdn Bhd
03.2025 - 07.2025
Barista
ESSOY KOTA KEMUNING
03.2023 - 02.2025
Barista
CHAGEE KOTA KEMUNING
12.2022 - 02.2023
Barista
YOMIE'S RICE X YOGURT KOTA KEMUNING
11.2021 - 06.2022
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SJK(C) KHE BENG
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SMK KOTA KEMUNING
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