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Thelma Edmund Ben [Emma]
Kuala Lumpur
Summary
Growth-focused professional with 10+ years of dynamic sales experiences across multiple industries. Equipped with steady fast commitment to customer services excellence to enhance experience, maximized satisfaction, propel retention achieve/exceeded sales goals and increase revenue. Possessed superb ability to develop and maintain a high level of product knowledge to persuasively promote them to existing and potential clients.
Overview
13
13
years of professional experience
Work History
Client Advisor
Prada (M) S/B
06.2024 - 03.2025
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Defined and developed clear expectations to achieve highest standards of luxury retail service execution.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Client Advisor
Burberry
05.2019 - 05.2023
- Greeted clients promptly with a friendly and engaging attitude
- Maintained up to date product knowledge and incoming product releases.
- Consistently meets up sales goals with a strategic promotional approaches.
- Established lasting business relationship with values clients.
- POS System Administered all point of sales opening and closing procedures.
Make Up Advisor
Chanel Singapore Pte Ltd
10.2017 - 02.2018
- Provide customer with courteous, friendly, fast and efficient cosmetics service and information.
- Maintain the appearance of the boutique.
- Maintained products knowledge of the prestige brand, current adds and upcoming events.
- Consistently maximised sales revenue, recommending additional and complimentary products based on customer interest and items already selected for purchase.
- Consistently meets up sales goals.
Senior Clinical Consultant
Ester Lauder (M) S/B (Clinique)
02.2012 - 05.2017
- Attending to all training provided by the company.
- Connecting to the client and understand their skin needs.
- Empowered the client by demonstrating how to use products based on their skin condition and needs.
- Proven ability to exceed sales target and working with sales objective.
Education
Secondary School -
SMK. Dalat
Skills
- Client communication
- Agile multi tasking
- Enhancing shopping experience
- Setting goals
- Adaptability
- Product knowledge
- Prospecting
- Relationship building
- English, Malay and Chinese speaker
Languages
English
Professional Working
Chinese (Mandarin)
Professional Working
Malay
Full Professional
Timeline
Client Advisor
Prada (M) S/B
06.2024 - 03.2025
Client Advisor
Burberry
05.2019 - 05.2023
Make Up Advisor
Chanel Singapore Pte Ltd
10.2017 - 02.2018
Senior Clinical Consultant
Ester Lauder (M) S/B (Clinique)
02.2012 - 05.2017
Secondary School -
SMK. Dalat