Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist
Thelma Edmund Ben [Emma]

Thelma Edmund Ben [Emma]

Kuala Lumpur

Summary

Growth-focused professional with 10+ years of dynamic sales experiences across multiple industries. Equipped with steady fast commitment to customer services excellence to enhance experience, maximized satisfaction, propel retention achieve/exceeded sales goals and increase revenue. Possessed superb ability to develop and maintain a high level of product knowledge to persuasively promote them to existing and potential clients.

Overview

13
13
years of professional experience

Work History

Client Advisor

Prada (M) S/B
06.2024 - 03.2025
  • Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
  • Defined and developed clear expectations to achieve highest standards of luxury retail service execution.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Client Advisor

Burberry
05.2019 - 05.2023
  • Greeted clients promptly with a friendly and engaging attitude
  • Maintained up to date product knowledge and incoming product releases.
  • Consistently meets up sales goals with a strategic promotional approaches.
  • Established lasting business relationship with values clients.
  • POS System Administered all point of sales opening and closing procedures.

Make Up Advisor

Chanel Singapore Pte Ltd
10.2017 - 02.2018
  • Provide customer with courteous, friendly, fast and efficient cosmetics service and information.
  • Maintain the appearance of the boutique.
  • Maintained products knowledge of the prestige brand, current adds and upcoming events.
  • Consistently maximised sales revenue, recommending additional and complimentary products based on customer interest and items already selected for purchase.
  • Consistently meets up sales goals.

Senior Clinical Consultant

Ester Lauder (M) S/B (Clinique)
02.2012 - 05.2017
  • Attending to all training provided by the company.
  • Connecting to the client and understand their skin needs.
  • Empowered the client by demonstrating how to use products based on their skin condition and needs.
  • Proven ability to exceed sales target and working with sales objective.

Education

Secondary School -

SMK. Dalat

Skills

  • Client communication
  • Agile multi tasking
  • Enhancing shopping experience
  • Setting goals
  • Adaptability
  • Product knowledge
  • Prospecting
  • Relationship building
  • English, Malay and Chinese speaker

Languages

English
Professional Working
Chinese (Mandarin)
Professional Working
Malay
Full Professional

Timeline

Client Advisor

Prada (M) S/B
06.2024 - 03.2025

Client Advisor

Burberry
05.2019 - 05.2023

Make Up Advisor

Chanel Singapore Pte Ltd
10.2017 - 02.2018

Senior Clinical Consultant

Ester Lauder (M) S/B (Clinique)
02.2012 - 05.2017

Secondary School -

SMK. Dalat

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Thelma Edmund Ben [Emma]