Thegades Rao Sri Ram

• Managed customers support and sales for GoDaddy campaign accross Australia, Canada, and US Market.
• Troubleshoot account Access Technical issues delivered solutions and cross sold products.
• Escalated complex Technical matters to relevant departments via email chat.
• Processed Refunds for account cancelation and authorize charges Escalate to Team Leaders if require system approval for refund.

• Perform outbound calls to B2B customers for inquiries received via Google or Facebook leads for GPS solutions.
• Adapted sales strategy based on the company's business nature and customer needs.
• Maintained detailed records of customer interactions, GPS solution needs, and feedback in the CRM system.
• Identified customer needs through effective questioning, probing, pitching to customers, and recommending suitable products or services.
• Conduct product demonstrations via Zoom, one site meeting with the relationship manager, highlighting features and benefits to potential clients.
• Utilised excellent negotiation and sales techniques to obtain the best contract deals and sales prices with customers, and convert potential customers to sales.
• Participated in daily team meetings to discuss sales strategies and performance improvement.
• Achieving daily call targets, monthly sales targets.

• Perform outbound calls to Maxis customers and offer Maxis telco promotional products.
• Escalate sales cases to the relevant departments for sales conversion.
• Conduct manual follow-up for any complaint cases received via email.
• Update the daily sales achievement report for the team leader.
• Achieving daily and monthly sales targets based on assigned campaigns.

• Answering inbound calls related to banking product enquiries.
• Assist customers in following up via email with bank branches regarding enquiries related to products and services.
• Escalate feedback enquiries for failed transactions and complaint cases regarding products and services to the relevant departments.
• Generate service request cases regarding bank products to relevant departments.
• Achieving monthly and daily service level, and incentive KPI targets.

Calling and offering motor insurance renewal services to AmBank database customers.

• Cross-sells personal accident plan coverage for passengers and policyholders.
• Calculate the motor insurance renewal premium, explain in detail to customers, and send email quotations.
• Issuing cover notes and road tax for successful renewal cases.
• Generate daily, weekly, and monthly sales reports and updates for the finance department.
• Handle customer complaint cases regarding road tax and policy cover note delivery delay issues.
• Focus on achieving daily and monthly KPI sales targets.

• Attending prepaid and broadband calls for Maxis campaign.
• Create interactions for any single call answered.
• Attending to and dispatching complaints regarding service failure-related calls to the relevant department.
• Handling sales and promotion of new products to customers.
• Coaching and monitoring new employees on the call floor regarding product and system related inquries.
• Handling, speaking skills, and providing the right information based on customers inquiries.

• Provide assistance to the chef for meal preparation.
• In charge of Asian and Western cuisine.
• Assisted in cooking and storing food items.
• Ensured all cooking equipment was well maintained and operational.
• Maintained the kitchen area neat and clean.
• Daily and weekly stock inventory checks.
• Managed customer relations as necessary.
• Handled sales transactions and generated daily and monthly reports.

• Worked as a kitchen helper in preparing a variety of Indian cuisine dishes.
• Assisted in the cooking and storage of food items.
• In charge of the kitchen cleanliness after operational hours.
• Handling customer orders and enquiries about food menus for events.

• Responsible for monitoring cashier duties.
• To ensure all goods are received in good condition based on the purchase orders.
• Updating goods received on the POS system, cashier system.
• To update the inventory stock check report monthly and weekly on available stocks.

• Serving foods and beverages to customers.
• Organizing birthday parties and other events.
• In charge of cashier duty, generating sales transaction reports daily and monthly basis.
• In charge of the cleanliness of the designated workstation after operation hours.
• Working period one year two months.

• Updating daily and monthly reports.
• In charge of stock checks, preparing documents, and filing documents according to branches.
• Handling calls regarding product-related inquiries for company branches.
• Delivering post letters to the relevant departments.