MsOffice
Theebenraj Jagathesan
Student
Summary
Talented Florist leveraging one and half years of experience in tough settings and strong consultative sales techniques. Offering in-depth knowledge of diverse seasonal products, cost-effective pricing and wholesale availability. Reputation for creative, unique designs. Creative individual with extensive understanding of plants and flowers. Energetic Floral Designer brings complex design ideas to fruition, exceeding client expectations. Specialist in special events such as banquets, weddings and corporate dinners. Designs and arranges floral displays, bouquets and arrangements aligned with holiday trends and customer requests. Knowledgeable about balloons, candy and gift baskets, as well as corsages, boutonnieres and wrist bouquets.
Dedicated Teaching Assistant focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, planning activities and leading field trips. Excellent tutor, record keeper and multitasker. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic. Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Florist
MIHEMA GIFT ENTERPRISE
Ulu Tiram, Johor
06.2020 - 09.2021
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Provided customers with care directions for flower arrangements.
- Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Worked with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Quoted, generated and processed customer orders to meet specifications and various occasions.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
- Received and processed stock into inventory management system.
- Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
- Researched latest design trends, colors and vendor products for use in new pieces.
- Properly package flowers and plants for damage-free delivery.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Led projects and analyzed data to identify opportunities for improvement.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked flexible hours across night, weekend and holiday shifts.
Senior Admin and Assistant
The Joke Factory by Harith Iskander
Mont Kiara, Selangor
07.2019 - 03.2020
- Offered technical support and troubleshot issues to enhance office productivity.
- Organized resources, records and personnel to accomplish aggressive targets.
- Created and updated records and files to maintain document compliance.
- Set up conference rooms, technology and materials to facilitate meetings.
- Assisted management with activities to plan and oversee events and programs.
- Translated information into electronic forms by compiling and sorting data.
- Helped management with business operations to align teams, set goals and execute initiatives.
- Participated in strategic planning to execute in best interests of plan goals.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Communicated with management to explain issues and formulate solutions.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Sorted, opened and routed mail and deliveries to meet business requirements.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Answered phones to process requests, transfer calls or relay messages to appropriate personnel.
- Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
- Conducted research to assist with routine tasks and special projects.
- Incorporated solution selling strategies to highlight ROI.
- Maintained well-stocked and organized office supply room to aid in inventory management.
- Acquired product and service knowledge to provide solutions to customers.
Tutor
Pusat Tuisyen Tanjung Malim
Tanjung Malim, Perak
03.2018 - 11.2019
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Identified learning needs and implemented fun and engaging learning activities to help students advance.
- Improved test scores by focusing on reading comprehension, math and critical thinking skills through one-on-one tutoring sessions.
- Used flashcards and other techniques to test and improve memory through practiced information retrieval.
- Helped students prepare for tests and exams by providing guidance, motivation and encouragement.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
- Maintained tutoring records to adjust instruction and update parents on student progress.
- Provided appropriate learning materials for students.
- Met with parents to discuss student progress and address concerns.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
- Prepared lesson plans to meet goals identified in students' individualized study plans.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Stressed importance of good study habits by encouraging students to create personalized study plans.
- Developed student confidence through positive reinforcement strategies.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
Sales Assistant
VS ELECTRONICS TRADING
Ulu Tiram, Johor
01.2017 - 12.2017
- Researched new clients for sales team, inputting contact information into Salesforce.
- Helped customers locate products and checked store system for merchandise at other sites.
- Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
- Established rapport with customers using active listening and interpersonal skills.
- Input credit and debit card payments in POS system to complete purchases.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
- Fielded customer questions to share information about products, availability and pricing.
- Referred customers to various services by evaluating needs and providing recommendations.
- Gathered and prepared sales materials in preparation for sales meetings.
- Coordinated logistics and catering for meetings and sales events.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Maintained records related to sales, returns and inventory availability.
Education
Diploma In English - English
Universiti Pendidikan Sultan Idris
Tanjung Malim, Perak, Malaysia 06.2017 - 06.2020
Bachelor of Arts - English Language And Literature
Universiti Sains Malaysia
USM, Pulau Pinang, Malaysia 10.2021 - Current
Skills
Consultations and recommendations
Effective preservation methods
Sales and service-oriented
Inventory management and ordering
Flower arranging
Design specifications
MS Office
Decision-Making
Student-centered learning
Group learning mechanics
Classroom management
AP course instruction
Student records management
EDPlan background
Testing and grading
Lesson Planning
Child development
Student engagement
ESL- English as Second Language
Process optimization
Spreadsheet management
Meeting minutes
Office administration
Strategic planning
Multi-line Telephone Systems
Customer and client relations
Transcription and dictation
Document conversion
Administrative support
School records monitoring
Grant report writing
Marketing
Writing reports
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Student Progress Conferences - Conducted conferences with parents, administrators, testing specialists and social workers to discuss educational plans designed to promote students' educational/social development.
- Student Motivation - Developed materials for after-school book club to motivate student to read classic novels and increase literacy among middle school students.
- Curriculum Development - Tailored educational curriculum to students with range of learning styles, disabilities, strengths and weaknesses. Developed innovative semester lesson plans and practical application exercises for classroom, reversing scores on Physical Science tests from 65% average to 87% average.
- Targeted Development - Met with parents and guardians to discuss children's progress and to determine priorities and resource needs.
- Interactive Learning - Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
- ESL Literacy - Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Computer Proficiency - Used Microsoft Excel to develop inventory tracking spreadsheets.
- Effective Communication - Followed up and kept track of expected orders from the court and correspondence from opposing attorneys.
- Supervised team of 5 staff members.
Software
Capcut
Canva
Adobe Illustrator
Data Entry
Microsoft Windows
Interests
Teaching
Writing
Reading
Gaming
Sales
Customer Representative
Timeline
Bachelor of Arts - English Language And Literature
Universiti Sains Malaysia
10.2021 - Current
Florist
MIHEMA GIFT ENTERPRISE
06.2020 - 09.2021
Senior Admin and Assistant
The Joke Factory by Harith Iskander
07.2019 - 03.2020
Tutor
Pusat Tuisyen Tanjung Malim
03.2018 - 11.2019
Diploma In English - English
Universiti Pendidikan Sultan Idris
06.2017 - 06.2020
Sales Assistant
VS ELECTRONICS TRADING
01.2017 - 12.2017