Thedie Ryn Bin Rubin
Kota Kinabalu
Summary
Hotel front desk expert with over 11 years of experience in customer service and administrative roles. Specializes in booking management, service coordination, and effective query resolution. Known for consistent reliability and efficiency, with strong communication and organizational competencies.
Overview
11
11
years of professional experience
Work History
Guest Service Agent Front Desk & Homestay CS
Homesuite Property Management Group
Kota Kinabalu, SABAH
04.2022 - 05.2026
- Enhanced guest satisfaction through effective greeting, inquiry handling, and complaint resolution.
- Improved front desk efficiency by managing reservations, ensuring accurate room assignments, and streamlining billing procedures.
- Delivered seamless coordination with housekeeping, maintenance, and food and beverage teams to meet guest requirements.
- Booking Management: Coordinating with OTAs (Airbnb, Agoda, and Booking.com) and direct reservations.
- Guest Communication: Pre-arrival instructions, check-in guidance, and post-stay follow-ups.
- Local Experience: Recommending nearby attractions, food, and cultural activities.
- Issue Handling: Addressing complaints, arranging maintenance, and ensuring guest safety.
- Flexibility: Unlike hotels, homestays often require more personalised, informal interaction, including assistance with transport, special requests, and other needs.
Front Desk Receptionist
QLIO Hotel
Kota Kinabalu, SABAH
04.2018 - 01.2022
- Greeting and checking in/out guests efficiently. Handling reservations (walk-ins, phone, and OTA platforms).
- Managing room assignments and key distribution.
- Preparing simple daily reports on occupancy and housekeeping coordination.
- Relaying maintenance issues to the appropriate staff for guest complaints or requests.
- Handling payments (cash, card, online), and supporting housekeeping during peak times.
Front Desk Receptionist & Bartender
North Borneo Biostation Resort
KUDAT, SABAH
08.2015 - 02.2018
- Manage check-in/check-out, reservations, and provide information on resort facilities, and local attractions.
- Maintain guest records and billing accuracy, and liaise with housekeeping and other departments to ensure smooth operations.
- Prepare and serve drinks, maintain bar cleanliness, manage inventory, and ensure compliance with hygiene standards.
- Create a welcoming atmosphere, handle requests or complaints professionally, and enhance guest satisfaction across both front desk and bar settings.
Education
Bachelor of Arts - BACHELOR OF MANAGEMENT WITH HONOURS
Open University Malaysia
Kota Kinabalu01-2026
Skills
- Human resource management, organizational behaviour, leadership, and strategic planning
- Guest complaint handling
- Hotel software proficiency
- Team coordination
- Multitasking efficiency
- Guest relations
Timeline
Guest Service Agent Front Desk & Homestay CS
Homesuite Property Management Group
04.2022 - 05.2026
Front Desk Receptionist
QLIO Hotel
04.2018 - 01.2022
Front Desk Receptionist & Bartender
North Borneo Biostation Resort
08.2015 - 02.2018
Bachelor of Arts - BACHELOR OF MANAGEMENT WITH HONOURS
Open University Malaysia