THAYALAN MANNIMARAN
Kuala Lumpur
Summary
Results-driven material handling and logistics equipment industry professional with experience in diagnostics, servicing, and aftermarket sales. Currently pursuing a Master’s degree, with strong capabilities in workshop, operations, customer service management, and business development. Proven ability to improve service efficiency, drive revenue growth, and build strong customer relationships. Seeking to leverage technical expertise and leadership skills in a managerial role within the material handling and logistics equipment industry
Overview
10
10
years of professional experience
Work History
Aftermarket Sales Representative
Crown Equipment Sdn.Bhd
08.2025 - Current
- Develop new service and parts business within the assigned territory by making cold calls, conducting service presentations and following up on leads for new business.
- Effectively negotiate tailored service agreements with existing and new customers.
- Effectively communicate customer requirements to the service department, in accordance with Company policies and procedures.
- Identify additional opportunities such as support products, overhauls, battery sales, sales, rental leads to current and new customers and ensure such information is effectively communicated to internal customers.
- Activities at the discretion of sales management to include participation in sales meetings, resolution of accounts receivable or service issues, aid other members of the sales and
service. - Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth.
Customer Service Representative
Crown Equipment Sdn. Bhd
04.2023 - 07.2025
- Provide prompt responses to customers' enquiries and service calls for log-in of breakdown calls.
- Develop a good relationship with customers through interpreting customer needs and ensure customers satisfaction.
- Ensure all customers complaints are dealt with in a timely fashion to the mutual satisfaction of both Crown Service department and customer satisfaction.
- Aiding customers with any information they require regarding their service agreements, including assistance with queries and complaints.
- To obtain overhaul sales and battery budget as set and obtain maximum gross profit based on current list pricing.
- Ensure all overhaul leads and battery leads are dealt with in a timely fashion and quotations are prepared and conveyed to our customers in a professional manner.
- To be actively involved in generating new PMP sales by visiting customers on a regular basis to promote Crown PMP and ensure customers are aware of all products and service offer.
- Actively participate in weekly service sales meeting with service management to report on service overhaul sales figures, HD battery sales figures and PMP sales figures order intake vs invoiced.
- Ensure all paperwork required by Service Technicians is kept on hand ready to use ie. Service Job Cards and PMP Check sheets for all units.
- Coordinate safety courses for Service Technicians per customers' requirements.
Sparepart Coordinator
Crown Equipment Sdn. Bhd
05.2021 - 06.2023
- Updating maintenance records.
- Establish inventory controls (items management in AS400, Levels, Cycle counts, usage report).
- Monitor back order report daily.
- Issuing parts to receiving plant via computer system.
- Adjust parts location as needed.
- Inventory control prevent stock outs.
- Assist as need in shipping/receiving, including, picking and packing of parts.
Technician
Crown Equipment Sdn. Bhd
04.2021 - 05.2023
- Complete jobs assigned for the day.
- Maintain an accurate daily record of hours worked vs hours paid.
- Complete all necessary Job Reports and Planned Maintenance (PM) Inspection Reports.
- Complete PM services per the relevant truck procedure within the standard times.
- Maintain tools and equipment to the Company's standards.
- Report any breakages or loss of tools to your service management representative.
Customer Service Coordinator
Crown Equipment Sdn. Bhd
06.2021 - 03.2023
- Provide prompt responses to customers' enquiries and service calls for log-in of breakdown calls.
- Allocate service jobs to respective Service Technicians, e.g., job opening and closure, arrangement of spare parts and equipment for Field Technicians.
- Liaise with suppliers for battery job arrangement.
- Liaise with customers for appropriate entry clearances.
- Issue picking lists for Service Technicians for their orders of spare parts.
- Issue spare parts requisition documents for parts orders.
- Allocate service vans and update meter readings in AS400 system.
- Update personal information and status of Service Technicians in AS400 system.
- Update customers' truck orders and ownership information in AS400 system.
- Update booklets and service job cards.
- Process factory cards and invoices for customers.
- Assist to renew customers' contracts and ensure proper documentation.
- Preparation of daily Dashboard and daily job reports.
- Process cost of sales and warranty job cards for retail and rental customers.
- Process dispatch advice (POS).
- Coordinate safety courses for Service Technicians per customers' requirements.
Vehicle Technical Person
VM Autoparts & Services
Seri Kembangan
02.2019 - 03.2021
- Broke down complex mechanical information (petrol and diesel vehicle) into smaller parts for individuals with little or no understanding of system operations.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Corrected faults and maximized performance by rebuilding systems individual components.
- Tuned automotive systems and components to optimize functionality prolong life of each piece.
- Verified vehicle serviceability by conducting test drives and adjusting controls and systems.
Electrical and Aircond Technician (Part-time)
VPT Enterprise
Dengkil
10.2019 - 01.2021
- Involves estimating material and labor cost and determining plan and requirements for installing, fabricating, and start-up; testing, and servicing HVAC equipment.
- Perform inspection, maintenance, repairs, and installation of air conditioning systems.
- Order for replacement of equipment parts as required, perform repairs as ordered, and keep record of servicing on equipment.
- Carry out minor electrical maintenance work, such as repair or replacement of fixtures, including wall switches and outlets, ballast, incandescent and fluorescent tubes and bulbs, fuses as well as sockets by applying the right tools.
- Carry out minor plumbing maintenance work, including change or repair of leaks in faucets and drains, trenching and laying of new lines and unclogging of drains.
Claim Advisor
Suara Suria Auto Sdn.Bhd
Cheras
06.2016 - 06.2017
- Offering advice about making claims.
- Verifying details with witnesses and insurance policy holders.
- Carrying out background research and gathering information.
- Writing reports and completing paperwork.
Education
Master of Business Administration - Business Administration
Inti International University
Nilai01-2027
Bachelor Of Technology (Hons) - Automotive
Infrastructure University Of Kuala Lumpur
Bangi10-2020
Skills
- Customer Service
- Communication Skills
- Microsoft Office Word
- Decision Making
- Leadership and Teamwork
- Ability to Work in a Team
- Critical thinking and problem solving
- Fast Learner
- Ability to Multitask
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Office
- Effective Time Management
- Computer Skills
- Ability to Work Under Pressure
- Active Listening
- Technical liaison
- Sales negotiation
- Data analysis
- Customer satisfaction focus
- Customer relationship management
- Problem solving strength
Languages
Bahasa Malaysia
Advanced
C1
English
Advanced
C1
Tamil
Advanced
C1
Timeline
Aftermarket Sales Representative
Crown Equipment Sdn.Bhd
08.2025 - Current
Customer Service Representative
Crown Equipment Sdn. Bhd
04.2023 - 07.2025
Customer Service Coordinator
Crown Equipment Sdn. Bhd
06.2021 - 03.2023
Sparepart Coordinator
Crown Equipment Sdn. Bhd
05.2021 - 06.2023
Technician
Crown Equipment Sdn. Bhd
04.2021 - 05.2023
Electrical and Aircond Technician (Part-time)
VPT Enterprise
10.2019 - 01.2021
Vehicle Technical Person
VM Autoparts & Services
02.2019 - 03.2021
Claim Advisor
Suara Suria Auto Sdn.Bhd
06.2016 - 06.2017
Master of Business Administration - Business Administration
Inti International University
Bachelor Of Technology (Hons) - Automotive
Infrastructure University Of Kuala Lumpur