THAVANAESH SARAVANAN
Curriculum Vitae
NO 7C Jalan Tp16 Taman Tun Perak, Rawang 48000, Selangor Rawang, 48000
Summary
I'm a passionate individual who loves to explore the intersections of creativity and technology. I'm a Sports Science graduate with a background in Fraud Analyst at E-commerce platform and conducting my own personal training, I thrive on challenges and enjoy solving problems through innovative solutions. I'm also trained in Martial Arts such as Taekwondo, Muay Thai and Brazilian Jiu-Jitsu. I always seek to make a positive impact and leave a lasting impression.
Overview
4
4
years of professional experience
13
13
years of post-secondary education
4
4
Certifications
4
4
Languages
Work History
Fraud Analyst
Shopee Mobile Malaysia
04.2023 - 03.2024
- Covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products.
- Analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates.
- Mainly focused on identifying and preventing scam, promotion abuse, prohibited listing products on platform, preventing poaching activities from other platform into Shopee and other fraudulent activity in platform.
- My job scope comprises Customer Service, Fraud Appeal and Escalation, Payment Fraud, Listings monitor, Buyer/Seller Operations and Fraud.
- Investigating anomalies in marketplace transactions and logged data throughout the customer's journey.
- Investigate suspicious activities of e-commerce transactions, based on detailed data and patterns.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Help developed and implemented procedures to detect and prevent fraud.
- Assisted law enforcement agencies with information pertaining to ongoing investigations, contributing to successful case closures.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
- Identify new types of fraudulent activities or patterns, and recommend possible preventive/corrective actions.
Personal Trainer
Self Employed
01.2021 - 01.2022
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Demonstrated proper technique for exercises to avoid injuries.
- Encouraged participants to stay motivated and reach fitness goals.
- Boosted personal training revenue by promoting additional services to existing clients.
- Designed specific workout systems for individual clients based on performance ability.
- Assisted clients with personal fitness goals through realistic objectives.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Adapted training programs for clients with specific limitations or medical conditions, ensuring safety while still delivering results effectively.
Health Planner
Coway EC Team
08.2020 - 01.2021
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provide support in the implementation of programs and promotional efforts in points-of-sale.
- Research and administer all the information required by managers to decide whether promotional programs are required.
- Support in getting of materials and resources for the promotional action.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Store Assistant (Night Shift)
Lotus
4 2020 - 7 2020
- Served as a helpful assistant to manage store and selling floor
- Maintained up to date knowledge of all retail promotions
- Brought forth excellent customer service skills and a commitment to customer satisfaction
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Ensured compliance with safety standards, conducting routine checks of equipment and facilities to maintain a secure environment for staff and customers alike.
- Supported management in executing marketing initiatives, participating in promotional events, and implementing visual merchandising guidelines.
- Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
- Optimized sales floor layout by rearranging merchandise based on seasonal trends or corporate directives.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Diploma - Sports And Exercise Science
Tunku Abdul Rahman University of Management And Technology
Setapak, Kuala Lumpur 04.2021 - 04.2023
Foundation - Management
UNISEL
04.2018 - 05.2019
UPSR - undefined
SJKT Rawang
01.2007 - 05.2012
SPM - undefined
SMK Tun Perak Rawang
01.2013 - 05.2017
Covid Safe Martial Arts - undefined
CPR and First Aid - undefined
01.2022 - 05.2022
Skills
Personal Information
- Place of Birth: Kuala Lumpur
- Date of Birth: 23/11/2000
- Nationality: Malaysian
- Driving License: D
- Gender: Male
Extracurricular Activities
- Student Leader in Sports Science Department at Tunku Abdul Rahman University of Management and Technology
February 2021 — January 2023
I was a student leader at TAR UMT representing Sports Science department. Carried out charity events in order to collect funds for donation. Successfully achieved donation target of RM 2000 during MCO time to help B40 flood victims. - First AID course at Tunku Abdul Rahman University of Management and Technology
March 2022
Successfully completed ST. Ambulance Malaysia's First AID certification. Valid for 3 years. - UNISEL MCO 14 days Plank Challenge successor at UNISEL
November 2019 - AJK Teknikal dan Keselamatan at UNISEL, Bestari Jaya
July 2018 — July 2019
I was a member of the Commission in Student council of Foundation in Management at Unisel. Carried out various kind of activities and programmes such as futsal tournament and cultural events.
Certification
CPR and First Aid, ST Ambulance
Timeline
IBM AI Developer Professional Certificate
02-2024
Fraud Analyst
Shopee Mobile Malaysia
04.2023 - 03.2024
Covid Safe Martial Arts Instructor Certification
06-2022
CPR and First Aid, ST Ambulance
01-2022
CPR and First Aid - undefined
01.2022 - 05.2022
Diploma - Sports And Exercise Science
Tunku Abdul Rahman University of Management And Technology
04.2021 - 04.2023
Personal Trainer
Self Employed
01.2021 - 01.2022
Health Planner
Coway EC Team
08.2020 - 01.2021
UNISEL MCO 14 days Plank Challenge successor at UNISEL
12-2019
Foundation - Management
UNISEL
04.2018 - 05.2019
SPM - undefined
SMK Tun Perak Rawang
01.2013 - 05.2017
UPSR - undefined
SJKT Rawang
01.2007 - 05.2012
Store Assistant (Night Shift)
Lotus
4 2020 - 7 2020
Covid Safe Martial Arts - undefined
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