Thashalene V Krishna Murthi
Penang,Malaysia
Summary
Accomplished professional with expertise in Microsoft Office, warehouse management systems and Oracle. Proven ability in board management and executive decision-making, driving organizational success and efficiency. Committed to leveraging skills for impactful results in operational performance.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Operation Executive – K03 Lead
DHL Supply Chain Malaysia SDN.BHD
2025.04 - 2026.04
- Customer: Keysight Technologies
- Lead comprehensive K03 warehouse operations including inbound, inventory, RMA, W22, and outbound processes.
- Manage 3 supervisors and 20+ staff to ensure smooth operations and KPI achievement.
- Oversee inbound receipt of normal and defective parts, ensuring accuracy and timely escalation.
- Maintain inventory accuracy through cycle counts, location audits, probing, and WMS updates.
- Supervise RMA handling and special processing activities, ensuring compliance with workflow and tagging.
- Coordinate outbound shipments and documentation for timely delivery.
- Respond to customer escalations with Root Cause and Corrective Action (RCCA) reports; maintain strong stakeholder communication.
- Conduct weekly customer issue review meetings and monthly KPI performance reviews.
- Lead continuous improvement projects to enhance operational efficiency and accuracy.
- Ensure full compliance with SOPs, safety protocols, and audit requirements.
Operation Executive – Inventory & Audit Department
DHL Supply Chain Malaysia SDN.BHD
2024.10 - 2025.03
- Customer: Keysight Technologies
- Supervised 2 supervisors and 15 staff in inventory control and audit functions.
- Managed cycle counts, stock tracking, warehouse occupancy, and system data updates.
- Prepared weekly aging reports and biannual customs audit reports for compliance.
- Investigated discrepancies, prepared RCCA reports, and implemented process improvements.
- Analysed inventory trends and produced reports for management decision-making.
- Led team training and ensured SOP adherence to improve audit processes.
- Handled rental billing updates and coordinated finance submissions.
Operation Executive – Quality & Training Department
DHL Supply Chain Malaysia SDN.BHD
2023.07 - 2024.09
- Customer: Intel Technologies
- Developed and maintained quality management systems aligned with industry standards.
- Conducted internal and external audits to assess compliance and identify improvement opportunities.
- Delivered training programs to warehouse staff, reinforcing quality standards and SOPs.
- Led customer escalation meetings, ensuring proactive issue resolution and preventive action.
- Participated in monthly KPI review meetings with customers to monitor performance and implement improvements.
- Directed continuous improvement initiatives to optimize daily operations and reduce quality issues.
Graduate Trainee
DHL Supply Chain Malaysia SDN.BHD
2023.01 - 2023.06
- Assisted in warehouse operations: receiving, put-away, picking, packing, and shipping.
- Operated WMS for inventory tracking and order processing.
- Supported 5S housekeeping and safety practices; participated in internal audits.
- Attended customer escalation meetings to address shipment and inventory discrepancies with data insights.
- Engaged in continuous improvement activities to enhance process efficiency.
Assistant Branch Manager
99 Speedmart
2022.11 - 2022.12
- Handled financial and account matters for monthly reports and answered audit inquiries.
- Managed purchases and payments by confirming receipts from suppliers and recorded them systematically.
- Stored and controlled the stock to record and update inventory in the system.
- Received and planned the lorry journey for delivery.
- Dealt with customers, government or private agencies, and all office administration.
- Managed staff affairs by handling salary and allowance payments for their leaves, loans, overtime, and new employee entry documents.
Education
Bachelors of Science (Honors) - Logistics & International Shipping
University Tuanku Abdul Rahamn
2019.10 - 2022.10
Diploma - Logistics & Supply Chain Management
Politeknik Seberang Perai
2016.06 - 2018.12
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Warehouse Management Systems (WMS)
- SAP
- Oracle
- Board management
- Executive decision-making
Certification
- Corrective and Preventive Action (CAPA)
- CSCS – The Successful 21st Century Manager
- Leadership Essentials
- Inclusive Leadership Programs
- Effective 8D Problem Solving
- The RACI Blueprint – Who Does What & Why It Matters
LANGUAGES
English
Malay
Tamil
REFERENCE
- Sow, Hon Tung, Senior Operation Manager, sow.hon.tung@dhl.com, 012-2914283
- Navamani, Vasuthayuan, Assistant Manager, navamani.vasuthayuan@dhl.com, 010-7012271
PROJECTS
ORDER TRADE MANAGEMENT (OTM) System IMPLEMENTATION, - Collaborated with Keysight IT to implement the Oracle Transportation Management (OTM) system., - Conducted extensive testing, documented failures, and provided daily reports during meetings., - Validated process accuracy, resolved system issues, and supported successful go-live., - Developed full SOP documentation and trained supervisors and warehouse staff., WAREHOUSE SPACE OPTIMIZATION, - Proposed and initiated restructuring of warehouse storage to improve space utilization., - Relocated non-movement items to Level 4 and reorganized active items to Level 1 & 2 (VNA zones)., - Improved picking turnaround time (TAT) and optimized manpower efficiency with limited headcount.
Timeline
Operation Executive – K03 Lead
DHL Supply Chain Malaysia SDN.BHD
2025.04 - 2026.04
Operation Executive – Inventory & Audit Department
DHL Supply Chain Malaysia SDN.BHD
2024.10 - 2025.03
Operation Executive – Quality & Training Department
DHL Supply Chain Malaysia SDN.BHD
2023.07 - 2024.09
Graduate Trainee
DHL Supply Chain Malaysia SDN.BHD
2023.01 - 2023.06
Assistant Branch Manager
99 Speedmart
2022.11 - 2022.12
Bachelors of Science (Honors) - Logistics & International Shipping
University Tuanku Abdul Rahamn
2019.10 - 2022.10
Diploma - Logistics & Supply Chain Management
Politeknik Seberang Perai
2016.06 - 2018.12