Tharvind K Kalaiarasan

• Possess a deep technical background and extensive expertise in IT operations, Microsoft Azure, SCCM, Endpoint Manager, and PowerShell scripting.
• With 3 years of hands-on experience in an enterprise-managed services environment, I specialize in compliance, security, monitoring/event management, and agent-based client technology.
• High proficiency in configuring Microsoft Office 365, automation tools, laptop builds, and software provisioning.
• Well-versed in managing Windows and Mac desktops, Windows and Linux servers, and network equipment.
• Provided operational support for Microsoft Azure resources and infrastructure, and administered Exchange Online and Office 365.
• Executed patching processes to ensure software and system security., identity and access management, and asset and configuration management.
• Applying the integration of AI in day to day usage of backend troubleshooting and maintenance in Intune and DSP

Demonstrated deep technical expertise in IT operations and systems management. in:

• IT operations

• Microsoft Azure

• SCCM (System Center Configuration Manager)

• Microsoft Intune

Endpoint PowerShell scripting Acquired specialized knowledge in compliance and security best practices.:

• Compliance and security

• Monitoring and event management

• Agent-based client technology

• Strong communication skills (written and oral)

• Skilled in working with critical systems under high-pressure environments while following change management procedures

Proficient in configuring and managing:

• Microsoft Office 365

• Automation tools

• Laptop builds and software provisioning

Experienced in managing:

• Windows and Mac desktops

• Windows and Linux servers

• Network equipment

Responsible for:

• Operational support and management of Microsoft Azure resources and infrastructure Exchange Online and Office 365 administration

Skilled in:

• Patching

• Identity and access management • Asset and configuration management

• Security and Compliance: Implement security policies and configure threat protection.

• Endpoint Manager (Intune)

Efficiently deploy and manage devices, application control, apps packaging, patching applications and policies.

• Identity Management (Entra ID): Maintain user identities, authentication, and access controls.

• Exchange Online: Administer email services, mailboxes, and distribution groups.

• SharePoint Online: Configure sites, libraries, and permissions.

• Defender (formerly Windows Defender): Optimize endpoint security.

• OneDrive for Business: Manage file storage and synchronization.

• Teams: Enable collaboration features.

• Engaged with customers using strong interpersonal skills for effective communication both on the phone and in person.
• Handled customer inquiries with proficient written and verbal communication skills, providing business-fluent support in English.
• Resolved technical issues for end-users, ensuring minimal disruption to operations.
• Analyzed system performance issues and implemented solutions to enhance operational efficiency.
• Collaborated with cross-functional teams to gather requirements and define technical specifications.
• Collaborated with cross-functional teams to enhance support processes and customer satisfaction.
• Ability to conceptualize problems, work under pressure and be decisive
• Ability to give specific and clear instructions and problem-solving advice
• Ability to organize and prioritize work in an effective manner
• Ability to support multiple accounts/customer environment
• Methodical and disciplined approach to work
• Good personal time management and task organization
• Ability to structure and organize small projects
• Ability to work well in a team
• Good understanding of customer satisfaction principles and practices
• Work on 24x7 shift hours including weekends/public holidays
• Knowledge of cabling and network architectures
• Ability to grasp new technical concepts quickly
• In depth knowledge of Microsoft applications used on PCs – MS Office 2003, MS Windows XP knowledge of Lotus Notes mail
• Basic understanding of computers and how they are configured
• Utilized SNOW system to manage and track consumer interactions effectively.
• Provided technical support to EY clients, resolving issues efficiently.
• Knowledge and experience in the use of customer request recording systems and Atos Origin Service Management Tool
• Knowledge and experience in BAS support and general administration
• Resolved technical issues for end-users, minimizing disruption to operations and enhancing overall service delivery.
• Assisted EY clients with technical issues

• Managed vendor contracts and invoices to ensure timely payments and compliance.
• Control costs and expenditures through detailed analysis of appropriate purchasing and inventory
• Overseeing restaurant staff performance, ensuring quality dining
• Advising customer, resolving complaints and ensuring an excellent customer experience.
• Researched wholesale food suppliers and negotiated pricing to optimize purchasing costs.
• Coordinating communication between front and back of the house.
• Ensuring compliance with all regulatory and safety regulations
• Newcastle Upon Tyne (United Kingdom)

• Diagnosed, troubleshooted and responded to customer technical problems/issues related to hardware, software and networking via e-mail / chat, online, social media and phone.
• Assisted customers by diagnosing problems and providing resolutions for technical service or care issues.
• Applied troubleshooting techniques and tools to identify defective products and issued service calls according to guidelines.
• Escalated issues to the Product Support team and / or Technical Support Manager in order to resolve the issue to the customer's complete satisfaction.
• Identified and researched unique or recurring customer problems, providing actionable input for future solutions.
• Advised/educated customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Maintained accurate call logging and tracking into Helpdesk database.
• Possessed excellent communication skills and the ability to work with a diverse range of people with varying levels of technical understanding and ability in an international environment.
• Focused on delivering a positive customer experience according to working standards.
• Provided support services in Malaysia

• Conceptualized UI and UX design ideas to enhance user engagement for various products.
• Designed & set up experiments to A/B test different User Interface before launching products.
• Developed web applications and scripts (which includes APIs, web reports, etc.) using PHP programming language and MYSQL and SQL Server Databases.
• Contributed to systems design, development, testing, implementation, documentation, and support to ensure project alignment with objectives.
• Collaborated with engineers to develop effort estimates and strategically plan product implementations based on requirements.
• Participated in and helped lead design and code reviews
• Improved C, C++, Python, Java and HTML programming skills and also knowledge on Java technologies
• Improved in my analytical, problem-solving, oral and written communication skills with the ability to thrive in a high-performance team; and collaborate with multiple teams.
• Gained hands-on experience in networking, server, virtualization, cloud, systems, and remote desktop support.
• Got exposed to various cutting-edge technologies including networking, network security, virtualization, windows servers, VMWare, Android Studio Virtual Devices
• Provided technical support for Microsoft applications including Office 365, Teams, SharePoint, and OneDrive. – Office 365, TEAMS, Sharepoint, OneDrive, etc
• Supported operations in Malaysia to facilitate project execution and team collaboration.